Sr Product Manager

Xoom

5 - 7 years

9 - 13 Lacs

chennai bengaluru

Posted:Just now| Platform:

Apply

Skills Required

profitability documentation roadmap analysis machine learning market analysis research budgeting product design operations product management customer satisfaction sprint planning advocacy leadership operational excellence customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Uses data to build insights on product requirements consistent with the shared vision for the product.
Gathers insights from the customer experience and customer needs to input to product requirements
Analyzes research, market analysis and usability studies, research and market analysis to support data-driven decision making
Monitors product profitability measures, including budget.
Lead sprint planning, daily standups and retrospectives to drive execution. Interfaces with product leadership as needed.
Partners with content developers, data scientists, product designers and user experience researchers to identify new opportunities.

Minimum Qualifications

Minimum of 5 years of relevant work experience and a Bachelors degree or equivalent experience.

Preferred Qualification

Strategic Ownership
Drive the long-term vision and roadmap for the disputes platform, aligning with organizational goals, regulatory requirements, and evolving customer needs.
Platform Scalability & Innovation
Identify opportunities to modernize, scale, and optimize the disputes platform, ensuring it can handle increasing transaction volumes, new payment methods, and global market expansion.
Risk & Compliance Partnership
Collaborate closely with Risk, Compliance, and Legal teams to ensure the platform supports industry regulations (e.g., PSD2, Reg E, card network rules) while balancing customer experience.
Data-Driven Decision Making
Leverage analytics, machine learning signals, and customer insights to enhance dispute resolution accuracy, reduce operational costs, and improve customer trust.
Cross-Functional Leadership
Partner with Operations, Engineering, Finance, and Customer Support teams to design efficient dispute handling workflows, ensuring seamless integration with upstream and downstream systems.
Stakeholder Alignment
Act as the central point of contact for senior executives and external partners (e.g., card networks, banks, regulators) to communicate platform strategy, progress, and impact.
Operational Excellence
Define and track key performance metrics (e.g., dispute resolution time, win/loss rates, customer satisfaction, compliance adherence) and drive continuous improvements.
Change Management & Training
Support operational teams in adopting new features and workflows, providing documentation, training, and enablement to ensure successful rollout.
Innovation Advocacy
Stay abreast of market trends in fraud, chargebacks, and dispute resolution, introducing innovative solutions (e.g., real-time resolution, automated evidence gathering) to maintain a competitive edge.
Mentorship & Leadership Development
Coach and mentor junior product managers and team members, fostering a culture of accountability, learning, and innovation.

More Jobs at Xoom

Senior Engineer - Backend (Java)

Bengaluru

5 - 8 yrs

INR 5 - 9 Lacs

Senior Engineer - Backend (Java)

Chennai

10 - 15 yrs

INR 5 - 9 Lacs

Senior Engineer - Backend (Java)

Bengaluru

8 - 9 yrs

INR 5 - 9 Lacs

MTS 1 Data Engineer

Chennai

5 - 8 yrs

INR 7 - 11 Lacs

Senior Engineer - Backend (Java)

Bengaluru

8 - 9 yrs

INR 5 - 9 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Machine Learning Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.