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Gallagher Service Center (GSC)
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Sr Process Analyst LMS administrator CSOD (Cornerstone on Demand)

Sr Process Analyst LMS administrator CSOD (Cornerstone on Demand)

Gallagher Service Center (GSC)

4 - 9 years

7 - 11 Lacs

bengaluru

Posted:1 month ago| Platform:

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Skills Required

cornerstone administrative support lms invoice processing documentation vendor management training management administrative skills

Work Mode

Hybrid

Job Type

Full Time

Job Description

Objective / Purpose of duty

To effectively handle daily volumes ensuring team meets agreed service level agreements. Interactions with on-shore counter parts

Role & responsibilities

Handling queries on training enrollments
Managing training schedules on LMS
Reporting on training and e-learning administration
Liaise with Trainers and participants
Perform administrative tasks on LMS
Employee profile management: Trouble shoot queries related to login/access roles/passwords
Vendor management and Invoice Processing USA and UK
Documentation: Process maps, KPI, SLAs and dashboards based on clients expectation and internal requirements
Compliance: Ensuring local and compliances of supporting countries are adhered
Participation in internal and external audits
Proactively suggesting process improvement ideas and initiate changes due to change in regulatory requirement or change in technology

Preferred candidate profile

1. Knowledge of ERPs and Learning Management System Preferably Cornerstone on Demand

2. Must possess strong knowledge LMS Administration

3. Prior HR transition experience

4. Maintaining trackers

5. Performing regular RCAs

Adherence and regular revival of HRSS SOPs

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