Job Description

Objective / Purpose of duty To effectively handle daily volumes ensuring team meets agreed service level agreements. Interactions with on-shore counter parts Role & responsibilities Handling queries on training enrollments Managing training schedules on LMS Reporting on training and e-learning administration Liaise with Trainers and participants Perform administrative tasks on LMS Employee profile management: Trouble shoot queries related to login/access roles/passwords Vendor management and Invoice Processing USA and UK Documentation: Process maps, KPI, SLAs and dashboards based on clients expectation and internal requirements Compliance: Ensuring local and compliances of supporting countries are adhered Participation in internal and external audits Proactively suggesting process improvement ideas and initiate changes due to change in regulatory requirement or change in technology Preferred candidate profile 1. Knowledge of ERPs and Learning Management System Preferably Cornerstone on Demand 2. Must possess strong knowledge LMS Administration 3. Prior HR transition experience 4. Maintaining trackers 5. Performing regular RCAs Adherence and regular revival of HRSS SOPs