Location:
Bangalore, India
Work Mode:
Hybrid, 3 days a week in office
Who we are:
At Trintech, we empower Finance and Accounting teams around the world with technology that simplifies and streamlines reconciliation and close processes—so they can focus on what matters most.From our growing Global Capability Centres in Bangalore and Noida, Trintech India plays a vital role in driving innovation, scale, and global support across our business. While engineering is a key part of our foundation, our teams in India span a variety of functions—from product and technology to operations, customer success, and more—making a global impact every day.We're in an exciting phase of growth and transformation. Join us to help shape the future of finance, collaborate across continents, and be part of a company where your time and talent truly matter.
THE ROLE:
The Order Entry Specialist is responsible for accurately reviewing and processing customer contracts, managing billing schedules, and ensuring timely invoicing for both new and recurring services. Reporting to the Billing Manager, this role is essential to maintaining billing accuracy and delivering a seamless experience for internal and external customers. This position requires close collaboration with Sales, Accounts Receivable, Sales Operations, Renewals, and Revenue teams to resolve contract and invoice-related issues. The Order Entry Specialist also handles customer inquiries with professionalism, contributes to process improvements, supports audit documentation, and fosters strong relationships across departments and with external clients to ensure high-quality service and operational excellence.
WHAT YOU’LL DO:
The essential functions include, but are not limited to the following:
- Review customer contracts to ensure accurate subscription setup and prepare detailed billing schedules.
- Ensure timely billing of new and recurring customer contracts, while minimizing billing errors and invoice adjustments.
- Continuously refine billing procedures to improve speed, accuracy and overall efficiency.
- Manage and resolve customer inquiries related to invoicing, ensuring timely and professional communication.
- Partner with Sales, Accounts Receivable, Sales Operations, Renewals and the Revenue Team to address and resolve billing discrepancies.
- Foster strong relationships with internal teams and external customers through clear and effective communication.
- Collaborate with customers and sales teams to obtain necessary purchase orders.
- Provide documentation and support for internal and external audits.
- Adhere to and enforce company policies and procedures.
- Complete ad-hoc responsibilities as required.
WHO YOU ARE:
- At least 4 years of billing experience; prior SaaS B2B or other detailed industry experience preferred
- Strong customer service, problem-solving, documentation, research and resolution, data analysis and multi-tasking skills
- Undergraduate degree in Scients/Arts.
NICE TO HAVE:
- Ability to read and interpret sales contracts with a high level of accuracy.
- Demonstrate professionalism when dealing with conflict, changing priorities and high-pressure situations
- Capable of prioritizing and managing multiple responsibilities with attention to detail and accuracy.
- Strong willingness to learn and adapt to changing processes and priorities.
- Ability to build and maintain effective relationships with customers and internal departments.
- Maintains a positive and respectful attitude in all interactions.
- NetSuite ERP, Zuora, Workday, Salesforce and portal experience is preferred.
- Regular and reliable attendance required.
- Ability to work alone with minimal supervision.
Headquartered in Plano, Texas, Trintech has offices located across the United States, India, United Kingdom, France, Germany, Ireland, Netherlands, Norway, Sweden, Denmark, Australia, and Singapore, as well as strategic partners in South Africa, Latin America, and the Asia Pacific
At our core, Trintechers stand committed to fostering a culture rooted in our core values – Humble, Empowered, Reliable, and Open. Together, these values guide our actions, define our identity, and inspire us to continuously strive for excellence in everything we do.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or disability.
