Sr. Operation Staff

We are proud to be consistently ranked among India’s Top 100 Great Places to Work® and recognized as part of the DHL Group’s Top Employer certification across multiple regions. Being an Employer of Choice is not just a goal—it’s a fundamental part of who we are. We are committed to creating a workplace where people feel valued, empowered, and proud to belong.

If you're looking to join a purpose-led, people-first organization that shapes India’s supply chain with integrity and care—Blue Dart is where you belong.

The Shift In-charge Ground Hubs is responsible for overseeing all inbound, outbound, and transit operations at the Ground Hub during their shift, ensuring timely and accurate connections of shipments to the ground network. This role involves supervising operational workflows, managing staff performance, and ensuring compliance with Standard Operating Procedures (SOPs). Additionally, the Shift In-charge coordinates with various teams to address exceptions and facilitate smooth operations throughout the shift.

The Shift In-charge Ground Hubs is responsible for managing all inbound, outbound, and transit operations during their shift to ensure timely and accurate shipment connections. This role aims to maintain operational efficiency and compliance with Standard Operating Procedures (SOPs) while addressing any exceptions that arise.

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  Operational Supervision: Oversee inbound, outbound, and transit operations at the Ground Hub, ensuring timely connections of shipments to the ground network.
• Team Management: Supervise shift staff, including loaders and supervisors, ensuring adherence to operational workflows and Standard Operating Procedures (SOPs).
• Exception Handling: Manage and resolve exception cases, including misconnections and delays, while coordinating with relevant teams for timely communication.
• Performance Monitoring: Track key performance indicators such as stock lying at the hub (SLAH) and adherence to network timelines, taking corrective actions as needed.
• Documentation Oversight: Ensure accurate completion of paperwork and regulatory clearances for all inbound and outbound shipments during the shift.
• Resource Planning: Plan and ensure the availability of sufficient vehicles and manpower for efficient operations during the shift.
• Staff Training and Development: Conduct daily briefings and facilitate training for staff to enhance operational efficiency and capability building.
• Communication Management: Handle internal and external communications related to operations and provide timely updates to management on shift activities.

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field; relevant certifications in logistics or operations management are a plus.
• Strong knowledge of ground operations and logistics processes.

Experience:

• Minimum 5 years of experience in ground operations, logistics, or supply chain management, with at least 2 years in a supervisory or leadership role.
• Proven track record of managing inbound and outbound operations and handling exceptions in a fast-paced environment.
• Experience in monitoring key performance indicators (KPIs) and implementing operational improvements.
• Familiarity with Standard Operating Procedures (SOPs) and regulatory compliance in logistics operations.

Core Technical Skills:

• Proficiency in logistics and supply chain management software and tools.
• Strong understanding of ground operations processes and Standard Operating Procedures (SOPs).
• Ability to analyze operational data and performance metrics.
• Knowledge of regulatory compliance related to logistics and transportation.
• Experience in resource planning and vehicle management.

Behavioural Competencies:

• Excellent leadership and team management skills.
• Strong communication and interpersonal skills for effective coordination.
• Problem-solving abilities with a proactive approach to operational challenges.
• Ability to work under pressure and manage multiple priorities effectively.
• Commitment to fostering a performance-driven culture and continuous improvement.

When you join us, you become part of a purpose-driven organization that’s redefining logistics across India and beyond. Here’s what you can expect:

• Competitive compensation and performance-linked incentives that reward your contribution.
• Continuous learning through structured development programs, on-the-job coaching, and access to global best practices.
• Comprehensive benefits including medical insurance (with optional parental cover), financial wellness programs, and generous paid time off.
• A strong culture of recognition, inclusion, and respect—where your ideas matter and achievements are celebrated.
• Access to cross-functional and global career paths within DHL Group’s diverse business portfolio.
• The pride of working for India’s most awarded logistics brand, delivering excellence across 56,000+ locations and 220+ countries.

Join us and be part of a company that’s not only a leader in logistics—but also a trusted Employer of choice, committed to your growth, well-being, and long-term success.