Sr. Operation Staff

Shift In-charge (Air Hub)

• Purpose
  

• Key Responsibilities
  

Operational

• Responsible for all operational activities for DP/ Apex/Etail/International shipments, in terms of inbound, outbound and transit operations for the Air Hub
• Ensure timely and accurate connections of loads onto the approved air network
• Ensure timely and accurate dispatch of inbound loads from BDA /Commercial flights to the respective service centers
• Ensure timely, accurate and profitable delivery of all shipments to customers
• Manage all cases of network changes, delay, priority runs, misconnections etc. and communicate the same to the concerned PUD Centers / Service Centers
• Handle all exception cases for Apex shipments and ensure closure of the same in collaboration with relevant departments
• Handle all internal/ external communications during the shift for smooth operations
• Conduct daily staff briefings, including communication regarding any operational changes in the Apex
  

• Oversee the work of loaders, tally staff and carting staff at the Hub to ensure adherence to the operational workflows and Standard Operating Procedures (SOPs)
• Oversee vehicle placement at bays and supervise the carting and tally operations for shipments
• Ensure accurate input of data during the tally processes
• Monitor loading activities and ensure safe handling of shipments as per SOPs by loaders
• Ensure appropriate and accurate completion of paperwork and documentation for necessary regulatory clearances (octroi, sales tax, etc.) for all inbound, outbound and transit Apex loads during the shift
• Monitor performance of staff for Apex operations and support in conduct of regular trainings for regular staff, PDAs, loaders, etc. in line with the training programmes designed centrally People
• Provide direction, guidance and support to the employees to help them discharge their duties effectively
• Ensure capability building for the team
• Key Result Areas and Key Performance Indicators
  

• Timely connectivity of inbound loads to the service centers (% compliance)
• % Stock lying at hub (SLAH) for the concerned product
• Timely updation of status (in scan, out scan, exceptions, pre-alerts etc) in the system (% compliance within TAT)
• Adherence to SOPs (measured in terms of number of non-compliances/ deviations)
• Number of instances of misroutes and misconnections
• Timely communication with origin in case of exceptions (% closure within TAT)
• Timely communication with service centers in case of any network delays, etc.
  

• Adherence to network timelines ( number of instances of delays in arrival and departure schedules)
• % connectivity of shipments picked up within the cutoff times to scheduled BDA flights
  

• Adherence to Performance Management system timelines and guidelines
  

• % Key positions within team with identified successors / potential successors