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Sr. Manager Operation -Internation Process

14 - 18 years

14 - 18 Lacs

Gurgaon

Posted:3 months ago| Platform: Naukri logo

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Skills Required

Shrinkage Voice Process Attrition International BPO International Process Aht Operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description: We are seeking a highly motivated and experienced Operations Manager / Senior Manager Operations to join our dynamic team. The ideal candidate will have a strong background in managing international BPO operations and a proven track record of driving operational excellence. Key Responsibilities: Oversee day-to-day operations of the BPO center, ensuring smooth and efficient processes. Develop and implement operational strategies to improve productivity and quality. Manage and mentor a team of supervisors and agents, fostering a positive and high-performance work environment. Monitor key performance indicators (KPIs) and implement corrective actions as needed. Collaborate with cross-functional teams to ensure alignment and achievement of business goals. Handle client interactions and ensure high levels of customer satisfaction. Identify and mitigate operational risks to ensure business continuity. Drive continuous improvement initiatives to enhance operational efficiency. Maintain the P&L (Profit and Loss) of the account, ensuring financial targets are met. Qualifications: Graduate 8+ years of experience in managing international BPO operations. Strong leadership and team management skills. Excellent communication and interpersonal skills. Proven ability to manage multiple projects and meet deadlines. Proficiency in using BPO-related software and tools. Strong analytical and problem-solving abilities. Competitive salary and performance-based incentives. Opportunities for professional growth and development. Collaborative and inclusive work environment.

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Outsourcing and Offshoring Consulting

London Kolkata

1001-5000 Employees

43 Jobs

    Key People

  • Jessica Lin

    CEO

  • Michael Chen

    CTO

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