Customer Service Representative Spanish

Job Description

Customer Service Representative - Spanish Speaking . As a Customer Service Representative, you will be responsible for providing exceptional customer service to our Spanish-speaking customers. Your primary duties will include: Handling Inquiries : Respond to customer inquiries via phone, email, and chat in both Spanish and English. Resolving Issues : Address and resolve customer complaints and issues promptly and effectively. Order Processing : Assist customers with placing orders, tracking shipments, and processing returns. Product Knowledge : Maintain a thorough understanding of our products and services to provide accurate information to customers. Documentation : Accurately document customer interactions and transactions in the CRM system. Team Collaboration : Work closely with other departments to ensure customer satisfaction and resolve any issues that may arise. Requirements: Language Skills : Fluent in Spanish and English, both written and spoken. Customer Service Experience : Previous experience in a customer service role is preferred. Communication Skills : Excellent verbal and written communication skills. Problem-Solving Skills : Strong ability to troubleshoot and resolve issues efficiently. Technical Skills : Proficiency in using CRM software and other customer service tools. Flexibility : Ability to work flexible hours, including weekends and holidays if required.