Job
Description
Job purpose We are seeking a skilled and talented Sr IT Analyst to join our IT team in India. This position requires strong knowledge and experience with corporate IT systems, Google Workspace, Office 365, MDM Platforms. Duties and responsibilities Install, configure, and maintain operating systems, software applications, and security updates on end user devices Administer and support Google Workspace, user accounts, mailboxes, groups, google apps and organizational units. Configure and maintain Google Workspace security settings and policies. Administer and support Office 365 applications - Exchange, SharePoint, OneDrive & Teams Administer and support MDM platforms (Intune, Jamf) Manage user accounts, permissions, and access controls across various SaaS applications Provide technical support and troubleshooting assistance to end users experiencing issues with Teams rooms video conferencing. Monitor LAN performance and troubleshoot issues Stay up to date with the latest updates, and security enhancements released by OS systems, SaaS applications, and implement upgrades as needed. Create & maintain technical documentation, manuals, and IT Policies Preferred candidate profile 5+ years of experience in Corporate IT System management and Administration Experience in administration and support of Google Workspace Experience with Windows OS, MAC OS, Microsoft Office Suite Experience with device management platforms such as Microsoft Intune and Jamf Proficient in administering Microsoft Teams, including user management, permissions, and integrations Familiarity with Windows Servers & Active Directory Excellent communication and interpersonal skills Strong problem-solving skills, with the ability to identify and resolve technical issues in a timely manner Proficient in supporting LAN, TCP/IP protocols Familiarity with ITIL processes is desirable Positive, can-do attitude and teamwork Role & responsibilities
