1. Billing Operations: Overseeing the entire inpatient billing process, which includes capturing and documenting patient charges accurately and in compliance with healthcare regulations and hospital policies. 2. Revenue Cycle Management: Managing the hospital's revenue cycle, which encompasses patient registration, charge capture, coding, claims processing and accounts receivable. Ensuring that all stages of revenue generation and collection are efficient and accurate. 3. Compliance: Ensuring that billing and coding practices are compliant with relevant regulations and standards, such as those set forth by the Centers for Medicare & Medicaid Services (CMS) and that the hospital adheres to ethical billing practices. 4. Billing Systems: Managing the hospital's billing and financial software systems, ensuring they are up-to-date, efficient and that staff is adequately trained to use them effectively. 5. Supervision: Leading a team of billing and coding professionals, including coders, billers and administrative staff. Providing direction, training and support to ensure that the team performs effectively. 6. Documentation and Records: Ensuring that all patient records and billing documentation are complete, accurate and securely maintained, while also facilitating efficient access for audits and inquiries. 7. Claims Management: Overseeing the submission and processing of insurance claims, as well as dealing with denials, resubmissions and appeals as necessary. 8. Revenue Optimization: Identifying opportunities to maximize revenue through improved billing processes, coding accuracy and the reduction of denied claims. 9. Financial Analysis: Monitoring and analyzing financial data related to inpatient billing, including revenue trends, accounts receivable and key performance indicators (KPIs). 10. Audits and Compliance Checks: Conducting regular internal audits and compliance checks to ensure that billing practices align with regulatory requirements and hospital policies. 11. Patient Support: Handling patient inquiries and concerns related to billing issues, providing guidance and assistance in understanding medical bills and insurance claims. 12. Reporting: Preparing and presenting reports to hospital management on billing performance, revenue cycle metrics and areas of improvement. 13. Training and Education: Providing ongoing training and education to staff, especially in response to changing regulations and billing practices. 14. Budgeting: Collaborating with financial departments to develop and manage the department's budget. 15. Strategic Planning: Contributing to the hospital's strategic planning by providing insights and recommendations related to inpatient billing and revenue cycle management. Required Skill Sets: 1. Strong understanding of healthcare billing and financial management. 2. Ability to lead a team and adapt to evolving regulations and technologies. 3. Good interpersonal skills. 4. Excellent communication skills. Role & responsibilities Preferred candidate profile

Role & responsibilities Procurement Assistance: 1. Collaborate with the Senior Executive - Purchase or the Assistant General Manager - Purchase to identify the procurement needs of various hospital departments. 2. Support in the development and implementation of procurement strategies. 3. Assist in the sourcing, evaluation and negotiation of contracts with suppliers. Vendor Interaction: 1. Maintain relationships with current suppliers to ensure timely deliveries and quality products. 2. Assist with supplier identification and onboarding efforts. 3. Monitor supplier performance and adherence to contracts and agreements. Inventory Management: 1. Help manage hospital inventory levels to prevent shortages or overstock situations. 2. Support in implementing inventory control systems to monitor stock levels, expiry dates and reordering points. 3. Follow established policies for efficient utilization of supplies and materials. Budget Support: 1. Assist in budget development and monitoring for the procurement department. 2. Help control costs to ensure the procurement department operates within budgetary constraints. Compliance and Documentation: 1. Assist in ensuring that procurement activities adhere to regulatory requirements related to healthcare supplies and pharmaceuticals. 2. Maintain accurate records and documentation, including purchase orders and invoices. Required skill sets: 1. Basic understanding of medical supplies, general supplies and equipment. 2. Basic negotiation skills and contract management knowledge. 3. Familiarity with relevant regulations and compliance standards. 4. Organizational and time management skills. 5. Proficiency in using procurement software and tools. 6. Strong attention to detail.

Role & responsibilities Equipment Maintenance and Repair: 1. Assist in the routine maintenance, calibration, and repair of medical equipment. 2. Perform basic troubleshooting and repairs under the supervision of senior engineers. 3. Ensure that all equipment is functioning properly and safely. Preventive Maintenance: 1. Participate in the development and implementation of preventive maintenance schedules. 2. Conduct regular inspections of biomedical equipment to identify potential issues. 3. Document maintenance activities and update maintenance logs. Technical Support: 1. Provide technical support to clinical staff on the proper use and maintenance of medical equipment. 2. Respond to equipment-related queries and issues in a timely manner. 3. Assist in training clinical staff on the operation of new equipment. Compliance and Safety: 1. Ensure all biomedical equipment complies with hospital policies and regulatory standards. 2. Participate in safety inspections and audits. 3. Maintain accurate records of compliance and safety inspections. Inventory Management: 1. Assist in managing the inventory of biomedical equipment and spare parts. 2. Help in tracking equipment usage and maintenance needs. 3. Coordinate with vendors for the procurement of parts and supplies as needed. Documentation and Reporting: 1. Maintain accurate records of equipment maintenance, repairs, and inspections. 2. Prepare reports on equipment status and maintenance activities. 3. Ensure documentation is up-to-date and accessible for regulatory inspections. Continuous Learning: 1. Stay updated with advancements in biomedical engineering and medical device technology. 2. Participate in training programs and workshops to enhance technical skills. 3. Seek opportunities for professional development and growth within the department. Required Skill Sets: 1. Basic knowledge of medical devices and systems. 2. Strong problem-solving and troubleshooting skills. 3. Effective communication and interpersonal skills. 4. Ability to work independently and as part of a team. Preferred candidate profile

Role & responsibilities Invoice Processing: 1. Receive and review incoming invoices for accuracy and completeness. 2. Code and categorize invoices based on the appropriate accounts and cost centers. 3. Obtain necessary approvals for payment. Payment Processing: 1. Prepare and process payments, including cheques, electronic transfers and wire transfers. 2. Ensure payments are made in compliance with payment terms and agreements. 3. Maintain accurate and up-to-date payment records. Vendor and Creditor Relations: 1. Communicate with vendors and creditors regarding invoice discrepancies, payment inquiries and dispute resolutions. 2. Cultivate positive relationships with suppliers to foster cooperation and maintain favorable payment terms. Expense Reimbursement: 1. Manage employee expense reports, verifying receipts and compliance with company policies. 2. Process and ensure timely reimbursement to employees. Record-Keeping and Documentation: 1. Maintain organized and accessible records of all financial transactions. 2. Prepare and file tax-related documents, such as 1099 forms, when required. Financial Reconciliation: 1. Reconcile accounts payable sub-ledgers with the general ledger to ensure accuracy. 2. Resolve discrepancies or issues as they arise. Reporting: 1. Generate regular reports on accounts payable status, including outstanding liabilities and cash flow projections. 2. Assist in financial reporting and auditing processes. Compliance and Documentation: 1. Ensure compliance with all relevant accounting principles and company policies. 2. Keep abreast of changes in financial regulations and standards. Required Skill Sets: 1. Excellent time management, organizational and follow-up skills. 2. Broad exposure to Hospital Operations. 3. Excellent managerial, organizational, leadership and verbal/written communication skills. 4. Analytical and strategic thinker who can plan, organize, execute and report out ideas and results. 5. Very good at MS Office functions.

Role & responsibilities Hospital Operations: 1. Oversee and manage all aspects of hospital operations, ensuring efficient and effective functioning. 2. Monitor and optimize patient flow, resource allocation and departmental coordination. Quality of Care: 1. Maintain and improve the quality of patient care services within the hospital. 2. Ensure compliance with healthcare standards, protocols and best practices. Medical Staff Supervision: 1. Provide leadership and guidance to the medical staff, including physicians, nurses and support personnel. 2. Oversee recruitment, training and performance evaluation of medical staff. Clinical Services: 1. Coordinate and manage clinical services, including patient diagnosis, treatment, surgery and other medical procedures. 2. Ensure that medical services are provided in a timely and patient-centered manner. Regulatory Compliance: 1. Ensure that the hospital complies with healthcare regulations, standards and accreditation requirements. 2. Implement and maintain quality assurance programs. Patient Experience: 1. Promote a patient-centered approach, ensuring that patients receive compassionate and respectful care. 2. Address patient concerns and facilitate communication between patients and medical staff. Financial Management: 1. Develop and manage the hospital's budget, controlling expenses and resource allocation. 2. Monitor financial performance and revenue generation. Emergency Preparedness: 1. Develop and maintain emergency response plans to ensure the hospital is prepared for crisis situations and disasters. Technology and Infrastructure: 1. Oversee the implementation and maintenance of healthcare technology and medical equipment. 2. Ensure that hospital infrastructure is up to date and well-maintained. Education and Training: 1. Provide ongoing education and training to medical staff and other hospital personnel. 2. Stay informed about advancements in healthcare practices and regulations. Community Engagement: 1. Ensure positive relationships with the local community and other healthcare organizations. 2. Participate in community health initiatives and public health outreach.

Job Description: Inventory Management: 1. Assist in the maintenance of inventory records for supplies, equipment and materials. 2. Conduct routine checks to identify shortages, overstock, or discrepancies in the inventory. Procurement Support: 1. Support the procurement of supplies, equipment and materials, including data entry, vendor communication and price comparison. 2. Assist in tracking procurement transactions and maintaining purchase records. Stock Replenishment: 1. Monitor inventory levels to identify items requiring replenishment. 2. Collaborate with the stores team to ensure that essential supplies are reordered in a timely manner. Distribution and Delivery: 1. Participate in the distribution of supplies to various hospital departments, following distribution plans. 2. Assist in maintaining an efficient internal supply chain for timely delivery. Record Keeping and Documentation: 1. Maintain accurate records of inventory transactions, including receipts, issues and returns. 2. Assist in the generation of inventory reports and records. Quality Control and Compliance: 1. Contribute to quality control measures to ensure that all stored items meet quality and safety standards, particularly in a healthcare setting. 2. Ensure compliance with relevant regulations and guidelines. Vendor Relations: 1. Collaborate with vendors for order placement and delivery coordination. 2. Provide support in maintaining positive relationships with suppliers and monitoring vendor performance. Emergency Preparedness: 1. Participate in the development and implementation of emergency plans to ensure that critical supplies are available during emergencies or disasters. Required Skill Sets: 1. Strong organizational and communication skills. 2. Attention to detail and the ability to maintain accurate records. 3. Familiarity with inventory management software or systems is a plus. 4. Knowledge of healthcare regulations and compliance standards is beneficial. 5. Ability to work effectively in a fast-paced environment and adapt to changing circumstances. Role & responsibilities

Role & responsibilities 1. Clinical Responsibilities: Prepare the OT for orthopedic procedures including high end surgeries. Assist the surgical team during all phases of orthopedic surgeries (pre, intra, and post-operative). Handle and manage orthopedic-specific instruments, implants and prosthetics (e.g., plates, screws, nails etc.). Ensure proper positioning and support of patients as per orthopedic procedure requirements. Monitor patients during surgeries and respond promptly to complications or emergencies. Ensure all surgical materials used are accounted for (gauze, swabs, implants) to avoid retention. 2. Supervisory & Administrative Duties: Supervise junior OT nurses and technical staff during orthopedic surgeries. Maintain an inventory of orthopedic surgical sets, implants and equipment; coordinate with stores and vendors for replenishment. Ensure compliance with sterilization protocols specific to orthopedic procedures. Coordinate OT schedules for orthopedic surgeries and maintain accurate documentation. Train and guide new OT nurses on orthopedic protocols and instrument handling. 3. Coordination & Communication: Liaise with orthopedic surgeons, anesthetists, CSSD and biomedical teams for seamless surgical workflow. Provide support for emergency orthopedic surgeries during on-call hours. Communicate effectively with patients and relatives, where required, regarding pre- and post-surgical nursing care. 4. Quality & Compliance: Follow NABH guidelines and hospital policies related to OT practices and infection control. Ensure accurate documentation of implants used for traceability. Participate in surgical audits, incident reporting and quality improvement initiatives. Required Skill Sets: 1. Expertise in orthopedic instruments and implant systems. 2. Knowledge of aseptic techniques, infection control and OT protocols. 3. Leadership and team management abilities. 4. Strong critical thinking and ability to handle surgical emergencies. 5. Good communication and interpersonal skills. 6. Computer literacy for documentation and implant tracking systems. Preferred candidate profile GNM / B.Sc.(Nursing)

Role & responsibilities Audit Planning and Execution: 1. Develop and execute a risk-based internal audit plan in alignment with organizational objectives and industry regulations. 2. Provide strategic direction and leadership for the internal audit function. 3. Oversee the planning, execution and reporting of financial, operational and compliance audits. Risk Assessment: 1. Assess the risks associated with the audited entity, including financial, operational and compliance risks. 2. Present audit findings, risk assessments, and recommendations to the Audit Committee and top management. Audit Procedures: 1. Develop audit procedures and testing methodologies to evaluate the organization's internal controls and financial systems. 2. Review and analyze financial statements, accounts and operational processes. Compliance and Regulatory Oversight: 1. Ensure audits are completed efficiently, on time and in line with professional standards. 2. Stay updated on changes in auditing standards and regulatory requirements. Audit Report Preparation: 1. Prepare comprehensive audit reports that highlight findings, recommendations and areas for improvement. 2. Communicate audit results to top management and audit committees. Internal Control Evaluation: 1. Evaluate the adequacy and effectiveness of internal controls and risk management processes. Stakeholder Relations: 1. Maintain relationships with various stakeholders involved, including communication regarding audit progress and issues. 2. Collaborate with business units to understand operational risks and provide value-added insights. Team Management: 1. Supervise and mentor audit staff, providing guidance and training. 2. Assign tasks and review the work of team members. Quality Assurance: 1. Ensure that audit work is conducted in accordance with professional audit standards and internal audit policies and procedures. Continuous Improvement: 1. Identify potential areas of improvement and recommend actionable solutions. 2. Participate in the development of best practices within the audit department. 3. Follow up on various actions taken on audit observations and ensuring the action taken is within the timelines. Required Skill Sets: 1. In-depth knowledge of audit methodologies, internal controls and auditing standards. 2. Strong analytical and problem-solving skills. 3. Excellent communication and interpersonal skills to work with stakeholders and audit teams. 4. Leadership and management skills for supervising audit staff. 5. Proficiency in audit software and financial software applications. 6. Attention to detail and a commitment to accuracy and objectivity.

Role & responsibilities: Vendor Management: 1. Identify, evaluate and select pharmaceutical suppliers, wholesalers and distributors. 2. Establish and maintain relationships with approved vendors, negotiating favorable terms and agreements. Procurement Planning: 1. Collaborate with pharmacy management to forecast medication and supply needs. 2. Develop procurement plans and strategies to ensure a consistent supply of necessary items. Order Processing: 1. Oversee the creation and processing of purchase orders for pharmaceuticals, medical supplies and equipment. 2. Ensure that orders are accurate, timely and compliant with hospital policies. Cost Optimization: 1. Monitor and control procurement costs to ensure cost-effectiveness. 2. Explore opportunities for bulk purchasing, volume discounts and cost-saving strategies. Inventory Management: 1. Collaborate with pharmacy staff to maintain appropriate inventory levels. 2. Implement efficient inventory control and tracking systems. Quality Assurance: 1. Ensure that all procured pharmaceuticals and supplies meet quality standards and regulatory requirements. 2. Collaborate with quality assurance and pharmacy staff to address any quality or compliance issues. Contract Negotiation: 1. Negotiate supply contracts and agreements with vendors and suppliers. 2. Ensure contract terms are favorable and compliant with hospital regulations. 3. Regulatory Compliance: 4. Stay informed about healthcare regulations, pharmaceutical laws and compliance requirements. 5. Ensure that all procurement practices align with legal and regulatory standards. Budget Management: 1. Assist in developing and managing the pharmacy procurement budget. 2. Monitor and control expenses to stay within budgetary constraints. Data Analysis: 1. Utilize data and analytics to assess the performance of procurement activities. 2. Identify trends, opportunities for improvement and cost-saving measures. Emergency Preparedness: 1. Develop and maintain contingency plans for procurement, especially during supply shortages or public health crisis. Team Collaboration: 1. Work closely with the pharmacy team to align procurement activities with patient care needs. 2. Ensure effective communication and collaboration among different departments. Reporting: 1. Prepare reports and documentation related to procurement activities for review by senior management, regulatory agencies and audits. Required skill sets: 1. Knowledge of pharmaceutical and medical supply regulations and standards. 2. Strong negotiation, vendor management and contract management skills. 3. Proficiency in data analysis and procurement software. 4. Excellent communication, problem-solving and organizational skills. Preferred candidate profile D. Pharma / B. Pharma

1. Instrument Decontamination: Receive used medical instruments and equipment from various hospital departments and decontaminate them using mechanical cleaners, ultrasonic machines, or manual cleaning as appropriate. 2. Sorting and Inspection: Sort, inspect and disassemble contaminated instruments, checking for damage or wear and ensuring that they are suitable for sterilization. 3. Sterilization: Operate and monitor sterilization equipment such as autoclaves and ethylene oxide (EtO) chambers, following established procedures to ensure the instruments are properly sterilized. 4. Packaging: Properly package sterilized instruments and equipment, ensuring that they remain sterile during storage and transport. 5. Inventory Management: Maintain an accurate inventory of instruments and equipment, including tracking expiration dates for sterilization supplies. 6. Quality Control: Perform routine tests and checks to verify the effectiveness of sterilization processes and ensure compliance with established standards. 7. Documentation: Maintain detailed records of instrument processing, sterilization cycles and quality control checks. Document any issues or incidents. 8. Equipment Maintenance: Ensure that sterilization equipment is properly maintained and report any malfunctions or maintenance needs to the appropriate department. 9. Safety and Infection Control: Adhere to strict infection control practices and safety protocols to protect patients and healthcare staff from exposure to infectious agents. 10. Collaboration: Work closely with other hospital departments, including surgery, nursing and clinics, to meet their instrument and equipment needs. 11. Continuing Education: Stay updated on the latest advances in sterilization techniques, equipment and infection control practices. 12. Emergency Response: Be prepared to Handle instrument recalls and investigate any infection outbreaks related to contaminated instruments. Role & responsibilities Qualification HSC/ Any Graduate - Dip in CSSD Preferred candidate profile

Role & responsibilities 1. Recruitment Support: Assist in the recruitment process by posting job vacancies, coordinating interviews and communicating with candidates and hiring managers. 2. Onboarding and Orientation: Assist with onboarding and orientation programs for new employees, ensuring that they receive the necessary information and resources to integrate into the hospital's culture and operations. 3. Employee Relations: Provide support in addressing employee concerns, disputes and inquiries professionally and efficiently, in compliance with hospital policies and employment laws. 4. Performance Management: Participate in the performance appraisal process by gathering feedback and data and assisting in addressing performance-related issues. 5. Compensation and Benefits: Support compensation and benefits programs by providing data and assisting in managing salary structures, bonuses and employee benefits. 6. HR Policies and Procedures: Assist in the communication and enforcement of HR policies, procedures and programs, ensuring compliance with healthcare regulations and best practices. 7. Compliance: Contribute to ensuring that the hospital remains compliant with all applicable employment laws and healthcare industry regulations. Contribute in making the compliance for internal audit and external audits like NABH, NABL ensuring alignment with the hospital's objectives and compliance requirements. Assist in the preparation of audit reports that include findings, recommendations and action plans to address identified issues. Collaborate with department heads and staff to ensure that audit recommendations are implemented and corrective actions are taken to address deficiencies. Maintain organized and secure records of audit documentation, reports and related materials. 8. Diversity and Inclusion: Support diversity and inclusion initiatives to create a culturally inclusive and equitable workplace. 9. HR Technology: Help to maintain HR information systems and technology, including payroll and timekeeping systems. 10. Conflict Resolution: Participate in addressing employee concerns and disputes in a professional and effective manner, seeking resolution while maintaining a positive workplace environment. 11. Employee Engagement: Assist in implementing strategies to measure and improve employee engagement, job satisfaction and organizational culture. 12. Health and Safety: Collaborate with occupational health and safety teams to ensure employees work in a safe environment and comply with safety regulations. 13. Documentation: Maintain accurate records and documentation related to Recruitment, HR activities, employee files and compliance records. Required Skill Sets: 1. Knowledge of employment laws, healthcare industry regulations and accreditation standards. 2. Strong communication, interpersonal and organizational skills. 3. Familiarity with MS-Office applications, HR information systems and technology. 4. Basic knowledge of negotiation and conflict resolution skills.

1. Operational Management: To ensure all non-clinical departments run smoothly, cost-effectively and in alignment with hospital standards so that clinical teams can deliver high-quality patient care in a safe, clean and supportive environment 24x7 and meet agreed service levels. Non-clinical departments such as Front office, Billing, Insurance, Organ Transplant, OPD Management, IPD Management, Clinical Nutrition, Guest Relations, Wellness Center, Endoscopy, Day Care, Housekeeping, Security, Food & Beverages, Linen Management, Laundry Management, Ambulance & Vehicle Management, Estate & Hygiene, Horticulture, Bio Medical Waste Management, Fire & Safety management functions etc. Department wise Operational Management work includes the following: Front Office - Responsible for managing and supervising all activities related to the hospital’s front office and patient services area. This includes reception, admissions, discharge, billing coordination, information desk, and overall patient flow management. The role ensures that patients and visitors receive prompt, courteous, and efficient service, in line with the hospital’s service excellence standards. Billing - Responsible for managing, supervising, and continuously improving the hospital’s complete billing operations and revenue cycle processes. This role ensures accurate, transparent, and timely billing, minimizes revenue leakage, drives prompt collections, and maintains compliance with regulatory and accreditation standards. Insurance - Responsible for managing and supervising all insurance operations within the hospital. This includes coordinating with TPAs, insurance companies, patients, and internal departments to ensure timely pre-authorization, approval, accurate documentation, claim submission, follow-up, and settlement. The role aims to optimize insurance revenue realization, reduce claim denials, and enhance patient satisfaction. Organ Transplant - Oversee day-to-day operations of the Organ Transplant Program, including pre-transplant evaluation, donor-recipient matching, surgical logistics, post-transplant care coordination, and follow-up. Ensure readiness of transplant operating theatres, ICU beds, and related facilities. Liaise with multi-disciplinary teams — transplant surgeons, physicians, nursing staff, counselors, and paramedics — for seamless care delivery. OPD Management - Oversee daily functioning of OPD clinics, including doctor schedules, patient flow, registration, consultation, diagnostics, pharmacy, and billing. Develop and implement efficient patient appointment and queuing systems to minimize waiting time. Ensure coordination between front office, nursing staff, consulting doctors, diagnostic departments, and other support services. IPD Management - Supervise daily operations across all wards, ICUs, private rooms, and specialized units. Monitor patient admission, transfer, and discharge processes to ensure smooth flow and minimum bottlenecks. Coordinate with doctors, nursing staff, housekeeping, pharmacy, dietary services, and other support teams for uninterrupted care. Clinical Nutrition - Monitor the day-to-day operations of the Clinical Nutrition & Dietetics Department across OPD, IPD, ICU, and specialized units.Ensure timely nutritional assessments, planning, implementation, and monitoring of diet plans for all inpatients and outpatients. Oversee the development and standardization of therapeutic diet charts for various medical conditions. Guest Relations - Oversee the day-to-day functioning of Guest Relations and Front Office teams across OPD, IPD, emergency, and diagnostic areas. Ensure smooth patient registration, admission, discharge, and transfer processes. Monitor information desks, help counters, waiting areas, and lounge facilities to maintain a patient-friendly atmosphere . Wellness Center - Oversee day-to-day operations of the Wellness Center, including health check-up packages, fitness programs, nutrition counseling, physiotherapy, spa/relaxation therapies, and allied wellness services. Ensure readiness of facilities, equipment, and staff for smooth functioning of all wellness activities. Endoscopy - Oversee daily operations of all diagnostic and therapeutic endoscopic procedures. Ensure smooth patient scheduling, admission, procedure, recovery, and discharge processes. Monitor procedure turnaround times to maximize utilization of endoscopy suites. Day Care – Oversee day-to-day functioning of the Day Care Unit, including patient admission, procedure scheduling, preparation, treatment, recovery, and discharge. Ensure timely registration, pre-operative assessments, consent collection, and discharge planning. Monitor patient flow to minimize waiting times and improve turnaround time (TAT). Housekeeping - Oversee day-to-day housekeeping activities in patient areas, ICUs, OTs, OPD, wards, diagnostic areas, public areas, and administrative offices. Develop and implement cleaning schedules, checklists, and standard operating procedures (SOPs) for all areas. Ensure adequate manpower deployment as per hospital occupancy and workload. Security - Oversee day-to-day security operations covering all hospital premises, including OPD, IPD, emergency, ICU, diagnostic areas, parking, and perimeter zones. Ensure smooth deployment of security personnel at all critical points as per duty rosters and hospital requirements. Supervise visitor management, staff entry/exit, contractor movements, and vendor access. Food & Beverages - Oversee day-to-day operations of hospital kitchens, dietary services, patient meal distribution, cafeteria/canteen, and pantry services. Ensure that patient meals are prepared and served in line with dietician-prescribed therapeutic diets. Monitor timely and accurate delivery of meals to wards, ICUs, and special areas . Linen Management - Oversee day-to-day operations of hospital laundry, including collection, washing, drying, ironing, storage, and distribution of linen. Ensure smooth and timely circulation of linen to wards, OTs, ICUs, OPDs, emergency, and other areas. Monitor the linen flow cycle to prevent shortages or bottlenecks. Laundry Management - Oversee daily laundry operations for the collection, sorting, washing, drying, ironing, folding, and distribution of linen and uniforms. Ensure the smooth functioning of the laundry cycle for various linen categories such as patient linen, surgical drapes, staff uniforms, blankets, curtains, and special OT linen. Implement shift-wise laundry schedules to meet the daily demand. Ambulance & Vehicle Management - Oversee day-to-day operations of the ambulance fleet, including emergency services, inter-hospital transfers, and planned patient transport. Ensure 24/7 availability and readiness of all ambulances and support vehicles. Coordinate with the Emergency Department, ICU, and clinical teams for critical patient transfers. Operational Management of Estate & Hygiene - Horticulture - Oversee the development, maintenance, and upkeep of all landscaped areas, gardens, lawns, flower beds, indoor and outdoor plants, vertical gardens, and green spaces across the hospital premises. Plan seasonal plantation and ensure that all plants are healthy and well-maintained. Bio Medical Waste Management - Oversee daily collection, segregation, storage, transportation, and disposal of bio-medical waste from all patient care and support areas. Ensure color-coded segregation and use of appropriate containers/bins as per BMW Management Rules. Coordinate with all departments to ensure timely waste collection and prevent accumulation . Fire & Safety Management Functions - Develop and implement fire safety policies, procedures, and emergency response plans across the hospital premises. Ensure all fire safety equipment (extinguishers, sprinklers, hydrants, fire alarms, and detectors) are installed, tested, and maintained as per statutory requirements. Conduct regular inspections and fire safety audits in all patient care, technical, and public areas. Implement SOPs and monitor adherence to ensure consistent quality standards. Facilitate smooth patient flow and address any operational bottlenecks. Ensure optimal utilization of resources, manpower, equipment, and infrastructure. Monitor department KPIs (cleanliness scores, turnaround times, cost per patient, downtime, etc.). Conduct regular rounds and surprise checks to ensure cleanliness, security and maintenance standards. 2. Resource Planning & Manpower Management: Deploy adequate manpower in all support departments, especially during peak hours and emergencies. Supervise outsourced staff and ensure vendor compliance with manpower deployment, uniforms, grooming, and discipline. Facilitate training for non-clinical staff on soft skills, patient etiquette, safety and hospital protocols. 3. Strategic Planning & Execution: Assist senior leadership in developing short-term and long-term operational strategies. Execute business plans to achieve revenue, cost and quality targets. Initiate and drive operational excellence initiatives to enhance efficiency and productivity. 4. Patient Experience & Quality: Monitor patient feedback, analyze trends and implement corrective measures to ensure high levels of patient satisfaction. Coordinate with the Quality team to ensure compliance with NABH or other accreditation standards. Drive initiatives to improve clinical and service quality indicators. 5. Cost Control & Budgeting: Monitor departmental budgets, control avoidable expenses, and optimize resource utilization. Identify cost-saving opportunities (e.g., reduced wastage of cleaning supplies, efficient energy usage). Analyze expenses versus budget on a monthly basis and report variances to senior management. 6. Financial & Resource Management: Prepare and manage departmental budgets, monitor variances and ensure cost control without compromising service quality. Optimize resource utilization, including manpower, equipment and materials. Analyze operational costs and implement measures to improve profitability. 7. Team Leadership & Coordination: Lead, mentor and develop department managers and teams. Conduct regular review meetings with HODs to monitor performance and resolve issues. Ensure a collaborative work culture and ensure effective interdepartmental coordination. 8. Quality, Safety & Compliance: Ensure all licenses, legal and statutory requirements are up to date. Oversee adherence to hospital safety protocols. Coordinate with internal and external auditors during inspections. Implement and monitor SOPs for each department, aligned with accreditation standards (e.g., NABH) 9. Vendor & Contract Management: Oversee contracts with outsourced service providers (housekeeping, security, F&B, pest control, etc.). Monitor vendor performance through service-level agreements (SLAs) and regular review meetings. Handle vendor payments and renewals in coordination with the finance and purchase departments. 10. Patient & Staff Satisfaction: Ensure patient areas (wards, OPDs, waiting areas) are clean, safe, and comfortable. Address patient and staff complaints related to non-clinical services promptly. Conduct periodic feedback surveys and implement suggestions for improvement. 11. Risk & Crisis Management: Identify potential risks to operations and develop mitigation plans. Ensure robust emergency preparedness and disaster management protocols are in place. 12. Stakeholder & Community Management Build strong relationships with consultants, doctors, staff, patients, and external stakeholders. Liaise with regulatory authorities, government agencies, and accreditation bodies. Represent the hospital in community outreach programs and corporate social responsibility initiatives. 13. Reporting & Continuous Improvement: Prepare daily/weekly/monthly operational reports covering KPIs such as cleanliness scores, downtime, staff attendance, and vendor performance. Present performance updates to the CEO. Drive continuous improvement initiatives for better efficiency, cost savings, and enhanced patient experience. . Operational Management Role & responsibilities Preferred candidate profile