Sr Investigator Payments Asst

Job Summary

• Provide exceptional service by resolving payment-related queries promptly, ensuring high satisfaction among external partners.
• Share expertise and facilitate knowledge transfer on all aspects of payment operations with business partners.
• Escalate issues appropriately and in a timely manner based on business impact.
• Support global, regional, and country-level initiatives to improve payment processes and drive operational efficiencies.
• Ensure payment requests are submitted accurately and on schedule, as per the Clinical Trial Agreement.
• Monitor and align payment metrics with established performance goals.
• Conduct interim and final payment reconciliations to maintain financial accuracy.
• Own and execute end-to-end payment coordination for assigned clinical studies.
• Maintain audit readiness and ensure compliance with applicable regulations and standards.
• Manage communication tools effectively, including email distribution, responsiveness, escalation handling, and prioritization.
  

Qualifications

• Bachelor’s degree in any discipline.
• Language Proficiency:
• Mandatory: Fluency in one of the following languages — Chinese, Japanese, or Korean.
• Mandatory: Excellent verbal and written communication skills in English.
• 1–3 years of professional experience; prior exposure to the pharmaceutical or clinical research industry is preferred.
• Familiarity with clinical payment processing, contracts, finance, and budgeting systems is a plus.
• Strong ability to collaborate across cross-functional teams and organizational levels.
• Excellent analytical thinking and problem-solving capabilities.
• Proficient in Microsoft Office Suite and general PC applications.
• Self-motivated with the ability to work independently.
• Experience working in a virtual or remote environment.