Sr. Engineer – iManage

Position: Sr. Engineer – iManage

Work Hours - This position requires that applicants work US Business Hours Monday through Friday (6:30PM - 2:30AM IST)

Location: Remote.

• Lead the technical delivery of iManage products within enterprise projects, ensuring adherence to project timelines and quality standards.

• Collaborate closely with clients and team members to understand business processes and requirements, offering valuable insights and recommendations for optimal solutions.
• Serve as a subject matter expert and trusted advisor on iManage products, providing guidance and support to clients throughout the implementation process and beyond.
• Contribute to the continuous improvement of our implementation methodologies and best practices.
• Take ownership of your career path within our Professional Services organization, actively seeking opportunities for growth and development.
• Providing technical expertise on consulting engagements in all stages including planning, analysis, design, deployment, and testing stages of a project with a focus on data migration and transformation.
• Running successful data migrations in line with migration design specifications, identifying and addressing data anomalies.
• Assessing customer requirements, clarifying the client’s system specifications, understanding their work practices, and the nature of their business to formulate technical solution design.
• Conducting product demonstrations in support of business cases, providing best-practice advice to clients, and functioning as a trusted advisor.
• Building and deploying solutions in line with design specifications.
• Creating client deliverables such as presentations, build, deployment guides, and task lists.
• Delivering knowledge transfer sessions to customers and other team members.
• Presenting progress reports to the Project Manager or customer teams.
• Maintaining a working knowledge of current and trending technologies both internally and within the industry, and their applicability to the organization.
• Developing a close working relationship with Engineering, Sales, and Support teams to foster collaboration and teamwork.
• Providing feedback on product usage, features requested at customer sites to our Engineering teams so as to influence future roadmap direction.
• Supporting case study development and providing lessons learned feedback to the project team.
• Assist with scoping, pricing, and proposals.

Required Skills/Abilities

• iManage Cloud Fundamentals Certification REQUIRED
• Strong understanding of document and email management processes.
• Proficiency in relevant technologies and platforms, such as iManage Work, iManage Control Center, iManage Security Policy Manager, etc.
• Excellent communication and interpersonal skills, with the ability to effectively engage with clients and internal stakeholders at all levels.
• Proven track record of delivering successful, business-critical solutions.
• Ability to work independently as well as part of a collaborative team environment.
• Relevant certifications

Education and Experience

• Bachelor’s degree in engineering or related field
• 7+ years in an engineering or similar field

Nice to Have Certifications

• Cloud Certification – Azure, AWS, GCP, etc.
• iManage Certification – Certified Systems Engineer (CSE), Work 10x Deployment Professional
• Project & Methodology Certification – ITIL, Agile or Scrum, etc.