CCaaS NICE Implementation Engineer

Job Description: CCaaS NICE Implementation Project Manager job Title: CCaaS NICE Implementation Project Manager Location: Remote (working hours aligned with India time zone – EMEA/APAC hours) Start Date: Immediate Job Summary: We are seeking an experienced CCaaS NICE Implementation Project Manager to lead customer implementation projects with a hands-on approach. This role requires strong project management skills combined with NICE CXone implementation experience. The ideal candidate will have a track record of delivering CCaaS projects on time and to high standards, while effectively managing customer relationships and project teams remotely. Responsibilities: - Lead the end-to-end implementation of NICE CXone solutions for customers. - Act as the primary point of contact for the customer throughout the project lifecycle. - Manage project scope, timelines, and deliverables to ensure successful project outcomes. - Collaborate with cross-functional teams, including technical architects, developers, and QA teams. - Conduct project planning, resource allocation, and risk management. - Oversee project documentation and compliance with internal quality standards. - Provide clear and timely communication to stakeholders. - Ensure projects are delivered in alignment with corporate and customer expectations. Qualifications & Experience: - Bachelor’s degree in Computer Science, Information Technology, or a related field. At least 3+ years of experience in project management within CCaaS implementations, specifically NICE CXone. - Proven ability to manage and deliver customer-facing technology implementations. - Solid understanding of CCaaS concepts, technologies, and NICE CXone platform. - Strong organizational, communication, and leadership skills. - Experience working with global teams and across multiple time zones. - PMP or similar project management certification is a plus. Working Conditions: - Remote Position – must be able to work independently and manage virtual teams. - Working Hours – must align with India time zone (EMEA/APAC regions). - Fast-paced, customer-driven environment requiring flexibility and initiative. Show more Show less