Sr. Director UX Practice Head

Role Overview

presales ownership, practice P&L,

• Set the long-term vision and operating model for the UX practice, including capability roadmap, workforce planning, and talent development.
• Lead experience strategy engagements, shaping end-to-end customer journeys, service blueprints, interaction models, wireframes, and enterprise design systems.
• Define and enforce UX delivery standards through frameworks, playbooks, governance models, and design quality assurance.
• Collaborate with DXP, Front-End, Mobility, and Digital Marketing teams to deliver cohesive, omnichannel digital experiences.
• Build and manage large, distributed UX teams and cross-functional pods spanning research, design, content, and design systems.

• Own UX presales responsibilities including solution definition, estimation, proposals, storytelling, and client presentations.

• Drive adoption of design thinking and customer-centric practices across engineering, product, and business stakeholders.
• Oversee practice economics including utilization, pricing strategies, billing, and margin optimization.
• Develop reusable UX accelerators such as design systems, journey libraries, accessibility frameworks, and usability toolkits.
• Act as a trusted advisor in senior client and executive-level discussions.

• 14–20 years of experience in UX and experience design, with at least 5+ years in senior leadership roles managing large design organizations (40–200+ professionals).
• Demonstrated success delivering enterprise-scale UX for digital transformation initiatives in complex or regulated environments.
• Strong foundation in UX research, information architecture, interaction design, and design systems.
• Proven experience designing omnichannel, mobile-first, and DXP-led customer experiences.
• Comfortable working in ambiguity and influencing senior stakeholders across technology and business teams.

• Bachelor’s or Master’s degree in Design (B.Des / M.Des) with specialization in User Experience, Interaction Design, or Digital Design.

• Design Thinking & Human-Centered Design
• Lean UX and Agile Design Practices
• User Research & Design Discovery Workshops
• Personas, Journey Maps, Storyboards, and Service Blueprints
• Information Architecture & Interaction Design
• Accessibility, Usability & Heuristic Evaluation
• Low- and High-Fidelity Prototyping
• Usability Testing & UX Measurement
• Advanced proficiency in Figma
• Ability to quantify UX outcomes and link design impact to business value

A strategic UX leader who thrives at the intersection of design, technology, and business—capable of building scalable practices while influencing enterprise-wide transformation through experience-led thinking.

alternate, distinctly worded job posting

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  presales & P&L ownership

• Write a

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