Experience
: 6.00 + years
Salary
: Confidential (based on experience)
Shift
: (GMT+05:30) Asia/Kolkata (IST)
Opportunity Type
: Hybrid (Bengaluru)
Placement Type
: Full time Permanent Position
(*Note: This is a requirement for one of Uplers' client - Ripplehire)What do you need for this opportunity?Must have skills required:Customer success manager, Implementation Consultant, Porject ManagementRipplehire is Looking for:
Senior Customer Success Manager / Senior ManagerWho are we?We are in the business of making recruiting effortless, human and delightful. We today serve 500K+ employees in 25+ countries through our SAAS offering - RippleHire. RippleHire is a winner in Nasscom Emerge50 enterprise category, picked as a futuristic HR technology by People Matters.We delight over half a million users in 25+ countries, and we are looking for Customer Success professionals who will build strong relationships with customers and collaborate with cross-functional teams internally to deliver consistently excellent customer experiences throughout the customer journey.The ideal candidate is highly customer centric, experienced with product implementations, passionate about learning and using analytical skills to identify problems, find solutions, and improve relationships.What will you be doing?Lead Product Implementation ProjectsLead end-to-end project management for multiple concurrent projectsDevelop comprehensive project plans, timelines, and own outcomes and customer sentimentDefine project scope, goals, and deliverables in collaboration with stakeholdersMonitor project progress and adjust plans as needed to ensure successful deliverySet up and run governance meetings internally and externally.Proactively identify project risks, develop mitigation strategies and communicate with customer leadership.Manage expectations and resolve conflicts when they arisePresent project updates and outcomes to executive leadershipAct as first advisor to the implementation team internally. Review the status of their work and provide necessary guidance & mentorship. Support them on any customer alignment needed during all stagesStrategic Partnership, Value Delivery & Relationship Management:Understand the customer’s key hiring objectives, their goals and their challenges, and use a consultative approach to help address them.Develop, execute and continuously review customer success plans to define shared goals, KPIs, and align our solution to our customers organizational objectives, initiatives and strategies.Drive product adoption and improve engagement through education and best practice sharingProvide support on queries/issues reported by end users, conduct analysis on issues, collaborate with the engineering team to provide resolutions.Leverage data-driven insights and regularly communicate the impact of the product and engagement on the customer’s desired outcomes through monthly and quarterly reviewsLiaison between the customers and internal teams to ensure any technical or product related issues are resolvedBe the voice of the customer and provide insightful feedback to the product teams to inform the product roadmapAnalyze trends in CSAT and NPS scores to identify areas for improvementBuild strong customer advocacy to boost customer referrals and develop case studiesEnsure customer retention and growth through meaningful interactions and value delivery
Required Skills
6-10 years of experience in customer facing roles in Customer Implementation, Project Management or Customer Success in the TA Tech or HR Tech domainsExperience in at least 2 hands-on product implementations in TA Tech or HR Tech solutions as a Functional / Techno-Functional ConsultantStrong technical acumen with the ability to understand configurations and solution customer needs through the productProject management experience with demonstrated ability to manage multiple implementation projects simultaneouslyDemonstrated agility, adaptability and growth mindset to drive change managementStrong skills in written and verbal communication and presentationSelf starter with the ability to think out of the box and arrive at creative problem solving initiativesAnalytical and data driven with the ability to use derive insights in reports and dashboards and communicate effectivelyStrong stakeholder management skills with the ability to assertively manage conflicts and drive timely outcomes
How to apply for this opportunity?
- Step 1: Click On Apply! And Register or Login on our portal.
- Step 2: Complete the Screening Form & Upload updated Resume
- Step 3: Increase your chances to get shortlisted & meet the client for the Interview!
About Uplers:
Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement.(Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well).So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!
