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Sr Customer Success Manager

Sr Customer Success Manager

NetApp

5 - 8 years

22 - 37 Lacs

Mumbai

Posted:4 months ago| Platform:

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Skills Required

customer relationship relationship building customer engagement product adoption customer retention customer focus customer support account management b2b operations management negotiation data structures retention communication skills customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary

As a Customer Success Manager (CSM) at NetApp, your primary focus will be on delivering exceptional customer experiences and ensuring the achievement of business outcomes for our valued clients. By driving deep value realization, fostering strong product adoption, and promoting overall customer retention, you will play a crucial role in establishing NetApp as a trusted partner in their success.

Job Requirements

Partner with Sales to translate customer purchase criteria into successful product adoption
Engage customers to understand their business needs and ensure NetApp meets them
Maintain customer engagement and support throughout their product lifecycle journey
Identify and pursue opportunities for expanding NetApp's portfolio in customer accounts
Exceptional problem-solving, negotiation, and organizational skills
Ability to prioritize and manage multiple tasks and activities simultaneously
Strong understanding of IT & Data infrastructure (On-premises & Cloud)
Competent in data storage, integrated data services, and cloud operations

Education

Bachelor's degree required with at least 5 years of B2B customer-facing experience (e.g., Customer Success, Customer Support, Account Management)
Strong communication skills and emotional intelligence (EQ) to build relationships and effectively address customer challenges
Track record of success in fast-paced and dynamic environments, capable of handling multiple tasks and adapting to changing requirements
Technical proficiency in IT & Data Storage, to understand customer needs and leverage product capabilities or internal resources to meet those needs
Demonstrated ability to cultivate valuable and outcome-oriented customer relationships

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Sr Customer Success Manager