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NetApp
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Sr Customer Success Manager

Sr Customer Success Manager

NetApp

5 years

0 Lacs

Mumbai Maharashtra India

Posted:1 day ago| Platform:

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Skills Required

netapp retention engagement support portfolio negotiation data storage communication eq collaboration recruitment compliance combination

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary

As a Customer Success Manager (CSM) at NetApp, your primary focus will be on delivering exceptional customer experiences and ensuring the achievement of business outcomes for our valued clients. By driving deep value realization, fostering strong product adoption, and promoting overall customer retention, you will play a crucial role in establishing NetApp as a trusted partner in their success.Job Requirements

Partner with Sales to translate customer purchase criteria into successful product adoption
Engage customers to understand their business needs and ensure NetApp meets them
Maintain customer engagement and support throughout their product lifecycle journey
Identify and pursue opportunities for expanding NetApp's portfolio in customer accounts
Exceptional problem-solving, negotiation, and organizational skills
Ability to prioritize and manage multiple tasks and activities simultaneously
Strong understanding of IT & Data infrastructure (On-premises & Cloud)
Competent in data storage, integrated data services, and cloud operations

Education

Bachelor's degree required with at least 5 years of B2B customer-facing experience (e.g., Customer Success, Customer Support, Account Management)
Strong communication skills and emotional intelligence (EQ) to build relationships and effectively address customer challenges
Track record of success in fast-paced and dynamic environments, capable of handling multiple tasks and adapting to changing requirements
Technical proficiency in IT & Data Storage, to understand customer needs and leverage product capabilities or internal resources to meet those needs
Demonstrated ability to cultivate valuable and outcome-oriented customer relationships

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

Why NetApp?

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.If you want to help us build knowledge and solve big problems, let's talk.

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Sr Customer Success Manager