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Tata Communications
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Sr. Customer Service Executive - Project Planning & Implementation

Sr. Customer Service Executive - Project Planning & Implementation

Tata Communications

0 years

0 Lacs

chennai tamil nadu india

Posted:1 month ago| Platform:

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Skills Required

service planning mobility collaboration security network billing management reconciliations resolve drive compliance processing reports analysis data excel reporting negotiation communication salesforce

Work Mode

On-site

Job Type

Full Time

Job Description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of CommunicationsWe are seeking a dedicated and detail-oriented customer service and Accounts/billing Specialist with strong expertise in

deduction management, order-to-cash (O2C)

processes, and hands-on experience in

customer care and billing/payments

. The ideal candidate will manage deductions, ensure accurate reconciliations, and collaborate across departments to resolve disputes and optimize financial processes for end customers

Key Responsibilities

Identify, categorize, and investigate customer deductions and drive customer contact team on billing releated issues
Manage Accounts Receivable (AR) processes including billing, sales order entry, write-offs, payment schedules, and cash discount adjustments.
Collaborate with Sales, Customer Service, and Supply Chain teams for deduction resolution and dispute management.
Prepare and maintain SOPs for process improvements and ensure compliance
Handle fraud claims investigations, chargebacks, rebates, and credit processing for returns (Saleforce / SNow)
Generate ad hoc reports, perform analysis, and provide explanations for discrepancies.
Monitor team mailboxes, assign requests, and assist offshore/onshore teams with data and analytical support.

Required Skillsets

Advanced MS Excel and reporting skills.
Excellent negotiation, communication, and problem-solving skills.
Strong knowledge of Order-to-Cash (O2C) cycle and deduction management
Hands-on experience in Salesforce / Service Now

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Tata Communications

Telecommunications

Chennai

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Sr. Customer Service Executive - Project Planning & Implementation