Sr. Customer Service Executive - Project Planning & Implementation

Key Responsibilities:

• Identify, categorize, and investigate customer deductions and drive customer contact team on billing releated issues
• Manage

  Accounts Receivable (AR)

  processes including billing, sales order entry, write-offs, payment schedules, and cash discount adjustments.
• Collaborate with

  Sales, Customer Service, and Supply Chain

  teams for deduction resolution and dispute management.
• Prepare and maintain

  SOPs

  for process improvements and ensure compliance
• Handle

  fraud claims investigations

  , chargebacks, rebates, and credit processing for returns (Saleforce / SNow)
• Generate ad hoc reports, perform analysis, and provide explanations for discrepancies.
• Monitor team mailboxes, assign requests, and assist offshore/onshore teams with data and analytical support.

• Advanced MS Excel and reporting skills.
• Excellent negotiation, communication, and problem-solving skills.
• Strong knowledge of

  Order-to-Cash (O2C)

  cycle and deduction management
• Hands-on experience in Salesforce / Service Now