Job Responsibilities: -
- Establishing and maintaining effective stakeholder engagement across organization and escalate timely and actionable information to key stakeholders.
- Gather training and awareness requirements basis the recurring issues/ incidents reported to ORM team.
- Monitor Operational Risk through operations risk tools and ensure continuous monitoring and highlighting to HORM for issues/gaps identified.
- Managing incident & external event database, issues and action tracker, risk register, KRI and SOP database for businesses
- Coordinate with first line units to complete RCA of incidents or operational issues as per timelines.
- Coordinate with all units and ensure Process documents / SOP are reviewed as per SOP framework, highlight to HORM for breach in timelines for SOP review completion.
- Prepare risk advisories, Snippets basis identified issue / gaps, highlighting mitigation strategies and publish on regular intervals.
- Work with BORMs, BHs, Business SPOCs for monitoring, Identification, Measurement, Evaluation, Mitigation, Testing and Reporting of risks and updating risk dashboard.
- Ability to manage Internal and external Auditors.
- Ensuring testing of Business Continuity in coordination with all business/Ops/IT units.
Other Responsibilities: -
- Learn and develop skills and capabilities to support and address operational risk.
- Participate in discussions with relevant stakeholders, ensuring ORM alignment with the business agenda.
- Ensure to work effectively and proactively with business teams and industry participants to advise and assist in the management of risk and compliance matters.
- Ensure KPI or plans are tracked and met.
- Process mapping.
- Ability to prioritize amongst many conflicting needs, advocate a course of action, and pursue it consistently, while remaining flexible and responsive to dynamic situations
- Demonstrated ability to think strategically and innovatively and proven track record for delivering results.
- Strong ability to source, manage and analyse data to drive risk management strategies and decisions.
- High energy and a desire to work in a results and team oriented, rapid growth environment.
Education
Graduate / Postgraduate (15-18 years), MBA / ORM PG Certification
Age
30-36 Years
Work Experience
At least 8 to 12 years of experience in ORM in a large BFSI organization for Retail and corporate lending business. (ORM experience in Insurance/investment/Wealth Management/IT, IS/other fields or in business & operations to be excluded)
Primary Skill
- Superior knowledge of Retail, SME and Corporate lending business functions and associated principles
- Good knowledge of risk management practices and relevant regulations applicable to Operational Risk. Control testing experience.
- Intermediate Knowledge of Credit, Enterprise risk, underwriting, analytical models, credit process, fraud risk, third party risk, Governance.
Technical Skills
- Advanced excel and PowerPoint presentation skills.
- Knowledge of BASEL framework, budgeting and planning.
- Strong relationship with India regulatory bodies such as RBI and the local FIU.
- Knowledge of risk and compliance practices / framework and Indian regulatory obligations with respect to relevant areas of law (AML/CTF, Data Privacy & Confidentiality, Consumer Protection, GST, payments etc.)
- Broad understanding of credit Risk. Working knowledge of data analysis and performance metrics using business management software (e.g., SAP, ERP, CRM)
- Additional Experience of IT & Cyber Security risk (including forensic) as well as regulatory risk is preferred. Knowledge of periodic evaluation and review of effectiveness of information security policies, procedures, standards and processes.
- Proven ability to plan and manage operational risk processes, develop innovative solutions for increased productivity.
Management Skills
- Professional, organizational and communication demonstrated by previous professional success.
- Stakeholder Management
- Able to work independently under minimum supervision.
- Will be responsible for specific line of businesses for overall OR responsibility.
- Independent judgment is required to plan, prioritize and organize diversified workload, recommend changes in work practices or procedures.
- Ability to discern issues, escalate as needed and manage day to day operational issues.
- Should be comfortable with adapting and changing situations, incomplete information, and uncertainty; must be flexible and adaptable.
- Attention to detail & Drive for results.
Soft Skills
- Fluent in English, Hindi and Preferably one regional language. Good interpersonal and verbal and written communication, presentation and facilitation skills. Team player with creativity, resourcefulness, a passion for problem solving, comfort with ambiguity and interpersonal acumen.
- Collaborate and build partnerships. Influence and inspire others.
- Proven ability to communicate, collaborate and manage relationships with key internal and external stakeholders.
- Ability to judge, analyse, evaluate, develop and effectuate solutions to complex problems.
