Specialist - Training

Role Overview: As a Training Specialist at Etraveli Group, your role will involve conducting engaging and effective training sessions on schedule change policies and procedures for new hires and existing agents. You will be responsible for developing, updating, and maintaining training materials specific to schedule change processes. Your knowledge transfer skills will be crucial in ensuring trainees understand complex schedule change scenarios and policies. Additionally, you will assess trainee comprehension, provide performance coaching, and train agents on the effective use of relevant systems for processing schedule changes accurately and efficiently. Emphasizing policy adherence and continuous improvement will be key aspects of your role, along with collaborating with various teams to identify training needs and contribute to overall performance improvement. Key Responsibilities: - Conduct engaging training sessions on schedule change policies and procedures for new hires and existing agents - Develop, update, and maintain training materials specific to schedule change processes - Ensure trainees understand complex schedule change scenarios and policies - Assess trainee comprehension and provide performance coaching - Train agents on the effective use of relevant systems for processing schedule changes - Emphasize policy adherence and continuous improvement - Collaborate with various teams to identify training needs and contribute to performance improvement Qualifications Required: - Minimum 2 years of prior experience in training, coaching, and mentoring roles - In-depth understanding of airline policies, GDS systems, and common schedule change complexities - Excellent verbal, written, and presentation skills - Strong problem-solving abilities and attention to detail - Ability to adapt training methods to various learning styles and group dynamics - Self-motivated and capable of working independently while being a strong team player - Ability to analyze data and derive insights for performance improvement - Proficient in data systems like QlikSense, Qualtrics, and Score Buddy - Experience coordinating with cross-functional teams like HR and Operations - High attention to detail and strong organizational skills,