Specialist - Training

R1 RCM

2 - 7 years

2 - 6 Lacs

hyderabad

Posted:1 week ago| Platform:

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Skills Required

compliance medical customer success workflow orchestration ai logistics hr analytical skills subject matter expert content creation healthcare healthcare systems analytics healthcare industry r automation physician coaching

Work Mode

Work from Office

Job Type

Full Time

Job Description

Essential Duties and Responsibilities:

Conduct new hire, refresher training on aligned process, domain, and tools
Conduct process knowledge tests, analyze results and publish findings
Work closely with quality and business to identify performance gaps for new hire trainees, create and execute remediation plans to improve trainee performance
Achieve set targets on various training effectiveness parameters (level I, level II)
Be responsible for training batch management:
Adherence to learning plan
Maintain all batch data and reporting as per the pre-set process
Manage batch logistics training invites, ID Request & Management
Take care of people's issues in the batch (performance, disciplinary, schedule adherence, EWS etc.)
On time referred to HR cases alignment (absconding, NCNS, training rejects)
Be an active and effective contributor in assigned projects (e.g., new work transition, any process of content creation and dissemination, etc.)
Continue with hands-on work processing for aligned processes for minimum 12 hours a month
Participate in client calls, understand process/tools changes or upgrades, prepare required
documentation for roll-out to the aligned process teams
Be accountable for self-development/learning, create & complete individual development plan for self, continuously stay invested to be a subject matter expert
Stay compliant with the HIPAA and other company policies/compliance

Skill Set:

Qualification and technical skills are required to execute the role. Candidate should be graduated and 2 years of exp in AR follow up role

Technical Skills

Experience in Revenue Cycle Management for U.S. Healthcare & Expertise in AR Follow up end to end processes
Understanding of Online Payer Portals
Hands on in MS Office like: PowerPoint, Excel, and Word
Ability to use virtual communication platforms effectively like: Teams.
Experience levels required to execute this role
Minimum of 3 years experience in RCM of U.S. healthcare industry (frontend,
middle, backend as per role alignment)
Overall experience Maximum 5 years
Behavioral skills / competencies required for this role. E.g. Attention to detail Functional & Behavioral Skills
Strong facilitation & presentation skills for both in-person & virtual environments
Understanding of basics of content creation

Pre-requisite:

Should have overall 2+ years of experience in RCM Operations
Should have analytical skills & exhibit clear thinking/reasoning
Should be able to comprehend & well-articulated to present his/her thought process well
Should have excellent feedback and coaching skills

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