Specialist - Training

Key Performance Indicators (KPI) What are the measurable indicators for the role?

Measurable Deliverables

Training Throughput - Weightage (30%)

First Pass Attempt - Weightage (25%)

Production & Quality - Weightage (10%)

Accurate & Time Data/MIS Reporting (15%)

Basic Hygiene (Schedule Adherence, Responsiveness, Self-Conduct) - Weightage

(10%)

Trainee feedback - Weightage (5%)

Projects (content development, any cost/ time/ FTE saving projects) - Weightage (5%)

TNI BQM management

Essential Duties and Responsibilities:

Role type: Individual Contributor

Conduct new hire, refresher training on aligned process, domain, and tools

Conduct process knowledge tests, analyse results and publish findings

Work closely with quality and business to identify performance gaps for new hire trainees, create and execute remediation plans to improve trainee performance

Achieve set targets on various training effectiveness parameters (level I, level II)

Be responsible for training batch management:

o Adherence to learning plan

o Maintain all batch data and reporting as per the pre-set process

o Manage batch logistics training invites, ID Request & Management

o Take care of people issues in the batch (performance, disciplinary, schedule adherence, EWS

etc.)

o On time referred to HR cases alignment (absconding, NCNS, training rejects)

Be an active and effective contributor in assigned projects (e.g., new work transition, any process content

creation and dissemination, etc.)

Continue with hands-on work processing for aligned processes for minimum 12 hours a month

Participate in client calls, understand process/tools changes or upgrades, prepare required

documentation for roll-out to the aligned process teams

Be accountable for self-development/learning, create & complete individual development plan for self,

continuously stay invested to be a subject matter expert

Stay compliant with the HIPAA and other company policies/compliance

Job Description:

Effective giving and taking feedback, coaching, and mentoring skills

Strong interpersonal skills and ability to manage varied trainee personality types

Excellent verbal and written communication skills (esp. email communication)

Self-motivated and self-driven with a knack for continuously upskilling self

Skill Set:

Qualification and technical skills required to execute the role. Candidate should be graduated and 3 years of exp in AR follow up role

Technical Skills :

Experience in Revenue Cycle Management for U.S. Healthcare & Expertise in AR Follow up end to end processes

Understanding of Online Payer Portals

Hands on in MS Office like: PowerPoint, Excel, and Word

Ability to use virtual communication platforms effectively like: Teams, Zoom, WebEx

Experience levels required to execute this role

Minimum of 3 years experience in RCM of U.S. healthcare industry (frontend, middle, backend as per role alignment)

Overall experience Maximum 5 years

Behavioral skills competencies required for this role. E.g. Attention to detail Functional & Behavioral Skills

Strong facilitation & presentation skills for both in-person & virtual environments

Understanding of basics of content creation

Pre-requisite:

• Should have overall 7+ years of experience in RCM Operations
• Should have analytical skills & exhibit clear thinking/reasoning
• Should be able to comprehend & well-articulated to present his/her thought process well
• Should have excellent feedback and coaching skills