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13.0 - 17.0 years
0 Lacs
kochi, kerala
On-site
As a Quality Assurance Specialist in the healthcare sector, you will be responsible for evaluating voice and chat conversations related to patient queries, appointment scheduling, insurance, claims, billing, and medical service coordination. Your role will be crucial in ensuring compliance with HIPAA (or local healthcare regulations like QCHP/HAAD, if applicable) and data confidentiality protocols. Using QA scorecards, you will audit agent interactions and accurately document your findings. It will be your responsibility to identify training needs, knowledge gaps, and process improvement opportunities, and provide constructive feedback while supporting coaching sessions with team leads. Tracking performance metrics and preparing regular quality reports and dashboards will be essential aspects of your role. You will also conduct calibration sessions with Operations, Training, and Compliance teams, as well as participate in process audits to suggest ways to enhance service quality. Staying updated on healthcare process guidelines and regulatory changes will be crucial to ensure the organization's adherence to industry standards. To qualify for this position, you should have a Bachelor's degree in any discipline, with a background in healthcare or life sciences being a plus. Additionally, you should have at least 3 years of experience as a QA in a healthcare BPO or clinical support process (voice/chat). Familiarity with healthcare systems such as EMR, EHR, insurance workflows, or medical terminologies is preferred. Strong communication, analytical, and interpersonal skills are required for this role, along with proficiency in MS Office and QA tools. This is a full-time position with a fixed morning shift schedule, and the work location is in person. If you are excited about contributing to the quality assurance processes in the healthcare industry, we would love to speak with you. Job Type: Full-time Schedule: Fixed shift Morning shift Work Location: In person For further details, please contact the employer at +91 9061130033.,
Posted 3 weeks ago
2.0 - 6.0 years
0 Lacs
kolkata, west bengal
On-site
As a Sales professional in the medical device industry, you will be responsible for developing and executing strategic sales plans to achieve revenue and market share goals. Your role will involve identifying new business opportunities, key accounts, and decision-makers to expand market presence. Monitoring market trends, competitor activities, and customer needs will be crucial to adapting sales strategies effectively. Building and nurturing strong relationships with key clients, healthcare professionals, and decision-makers will be essential for successful customer relationship management. You will be expected to track and analyze sales performance metrics, prepare sales reports, and provide regular forecasts to senior management. Collaboration with the marketing team to create tailored promotional materials and campaigns for the medical device market will be part of your responsibilities. Additionally, working closely with product development and R&D teams to offer feedback and insights from the field to support product innovation will be vital. To excel in this role, you should hold a Bachelor's degree in Business, Marketing, Life Sciences, or a related field. An advanced degree or MBA would be advantageous. Demonstrated experience of at least 2 years in medical device sales, with a proven track record of meeting or exceeding sales targets, is required. Previous experience in sales management, including team leadership, is preferred. A strong grasp of medical device regulations, industry trends, and healthcare systems is essential. Excellent communication, negotiation, and interpersonal skills are necessary for effective customer engagement. You should be proficient in analyzing sales data, identifying trends, and making data-driven decisions to drive sales growth. This full-time and permanent position is located in Kolkata (WB). Proficiency in CRM software and the Microsoft Office Suite is expected. The role offers a flexible schedule with day shifts and a performance bonus. The work location is remote. Join us in this exciting opportunity to make a significant impact in the medical device sales industry.,
Posted 1 month ago
2.0 - 7.0 years
0 Lacs
chennai, tamil nadu
On-site
As a Sales Engineer (Medical Sales Representative) with 2-7 years of experience, your primary role will involve identifying potential clients who would benefit from the products within your designated region. You will be required to travel to visit these potential clients and effectively manage team members to ensure successful sales operations. Channel Sales Management and Distribution Handling are key responsibilities that you will oversee. The ideal candidate for this position should preferably have experience in corporate hospital sales, particularly in areas such as ICU, OT, medical devices, or pharmaceuticals. Your responsibilities will also include guiding the team, providing demo and application support, as well as collecting reports from the team to monitor progress towards achieving team targets. In addition to client management, you will be responsible for establishing and maintaining relationships with customers, understanding and interpreting customer requirements, and persuading clients that your products or services best meet their needs. Negotiating and closing sales deals, administering client accounts, and analyzing costs and sales data will be part of your daily tasks. To excel in this role, you must possess excellent sales and negotiation skills, strong communication and networking abilities, good planning and organizational capabilities, as well as self-motivation and initiative. An outgoing and confident approach, coupled with commercial and business awareness, will be essential for success. You should also be able to understand and present clinical data effectively, while remaining flexible to adapt to changes in products and healthcare systems. This is a full-time position with a day shift schedule and requires in-person work at various locations including Chennai, Bangalore, Nagercoil, Erode, and other specified areas. If you are looking for a challenging yet rewarding opportunity to drive sales growth and contribute to the healthcare industry, this role could be the perfect fit for you.,
Posted 1 month ago
1.0 - 4.0 years
1 - 4 Lacs
Delhi, India
Remote
Soul AI is a pioneering company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS. We specialize in delivering high-quality human-curated data, AI-first scaled operations services, and more. We are looking for an experienced Medical Consultant to provide expert medical insights and consult on healthcare-related projects to drive innovation in AI-powered health solutions. Key Responsibilities: Provide expert advice and guidance on medical and healthcare-related projects. Review and analyze health data for AI-based applications. Collaborate with data scientists and engineers to design medical solutions. Required Qualifications: 3+ years of experience as a medical consultant or practitioner. Strong understanding of medical research, healthcare systems, and clinical practices. Experience in telemedicine or healthcare technology is a plus. Why Join Us Competitive pay (1200/hour). Flexible hours. Remote opportunity. NOTE: Pay will vary by project and typically is up to Rs. 1200 per hour (if you work an average of 3 hours every day that could be as high as Rs.). Shape the future of AI with Soul AI!
Posted 1 month ago
1.0 - 4.0 years
1 - 4 Lacs
Mumbai, Maharashtra, India
On-site
Key Responsibilities: Provide expert advice and guidance on medical and healthcare-related projects. Review and analyze health data for AI-based applications. Collaborate with data scientists and engineers to design medical solutions. Required Qualifications: 3+ years of experience as a medical consultant or practitioner. Strong understanding of medical research, healthcare systems, and clinical practices. Experience in telemedicine or healthcare technology is a plus.
Posted 1 month ago
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