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Cognizant
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SPE-Customer Service PR

SPE-Customer Service PR

Cognizant

1 - 4 years

3 - 5 Lacs

bengaluru

Posted:4 weeks ago| Platform:

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Skills Required

bpo rotational shifts pr data management international bpo management skills customer service customer interaction customer retention excel travel management voice process customer satisfaction service delivery service improvement reporting communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary

The SPE-Customer Service PR role is designed for individuals with 1 to 4 years of experience in customer service travel management and proficiency in MS Excel. The position offers a work-from-home model with rotational shifts providing flexibility and a dynamic work environment. The ideal candidate will enhance customer satisfaction and streamline travel management processes contributing to the companys mission of delivering exceptional service.

Responsibilities

Handle customer inquiries efficiently and provide accurate information to ensure customer satisfaction.

Utilize travel management skills to assist customers with their travel-related queries and reservations.

Maintain and update customer records using MS Excel to ensure data accuracy and accessibility.

Collaborate with team members to resolve complex customer issues and improve service delivery.

Monitor customer feedback and suggest improvements to enhance service quality.

Implement best practices in customer service to achieve high levels of customer retention.

Analyze customer data to identify trends and recommend strategies for service improvement.

Provide timely and effective communication to customers regarding their service requests.

Ensure compliance with company policies and procedures in all customer interactions.

Participate in training sessions to stay updated with the latest customer service techniques and tools.

Support the development of customer service protocols to streamline operations.

Coordinate with other departments to ensure seamless service delivery.

Adapt to rotational shifts to meet the demands of a global customer base.

Qualifications

Demonstrate proficiency in customer service and travel management to handle diverse customer needs.

Exhibit strong skills in MS Excel for data management and reporting.

Possess experience in reservation systems to enhance service efficiency.

Show adaptability to work-from-home and rotational shift environments.

Display excellent communication skills to interact effectively with customers.

Have a keen eye for detail to ensure accuracy in customer records.

Be proactive in identifying and solving customer issues.

Certifications Required

Certified Customer Service Professional (CCSP) Microsoft Office Specialist (MOS) in Excel

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SPE-Customer Service PR