Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in bengaluru
>
Cognizant
>
SPE-Customer Service PR

SPE-Customer Service PR

Cognizant

1 - 4 years

3 - 5 Lacs

bengaluru

Posted:2 weeks ago| Platform:

Apply

Skills Required

capa service quality pr management skills customer service customer interaction problem solving data integrity deviation excel change control travel management customer satisfaction service delivery quality assurance communication skills servicing customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary

Join our dynamic team as a Customer Service Specialist where you will play a crucial role in enhancing customer satisfaction through effective communication and problem-solving. With a focus on travel management and reservation systems you will utilize your expertise in MS Excel to streamline processes and ensure seamless service delivery. This work-from-home position offers a day shift schedule providing flexibility and work-life balance.

Responsibilities

Provide exceptional customer service by addressing inquiries and resolving issues promptly to ensure customer satisfaction.
Utilize travel management skills to assist customers with booking and managing their travel plans efficiently.
Leverage MS Excel to analyze data and generate reports that support decision-making and improve service delivery.
Collaborate with team members to develop and implement strategies that enhance the customer experience.
Maintain accurate records of customer interactions and transactions to ensure data integrity and compliance.
Communicate effectively with customers to understand their needs and provide tailored solutions.
Monitor customer feedback and identify areas for improvement to enhance service quality.
Assist in the development of training materials and resources to support team members in delivering exceptional service.
Stay updated on industry trends and best practices to continuously improve service offerings.
Coordinate with internal departments to ensure seamless service delivery and resolve any operational issues.
Support the reservation process by providing expert guidance and assistance to customers.
Ensure compliance with company policies and procedures to maintain high standards of service.
Contribute to the companys purpose by delivering services that positively impact society and enhance customer satisfaction. Qualifications
Demonstrate proficiency in customer service with a strong focus on travel management.
Exhibit advanced skills in MS Excel for data analysis and reporting.
Possess excellent communication and problem-solving abilities.
Show experience in reservation systems as a valuable asset.
Display a proactive approach to identifying and addressing customer needs.
Maintain a high level of attention to detail and accuracy in all tasks.
Adapt to a work-from-home environment with strong self-motivation and discipline.

Certifications Required

Certified Customer Service Professional (CCSP) or equivalent certification in customer service.

More Jobs at Cognizant

Workday: Walk-in drive 10th May Pune with CTS(Full time)

Pune, Mumbai (All Areas)

3 - 8 yrs

INR 7 - 17 Lacs

Java Full Stack Developer

Chennai

5 - 10 yrs

INR 10 - 20 Lacs

Walkin For Freshers @hyderabad

Hyderabad

Experience: Not specified

INR 0 - 2 Lacs

React JS Developer

Hyderabad

2 - 7 yrs

INR 9 - 14 Lacs

Java Developer

Bengaluru

5 - 10 yrs

INR 15 - 30 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Cognizant

IT Services and IT Consulting

Teaneck New Jersey

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

SPE-Customer Service PR