Spanish Customer Service Executive

BLS International

0 - 2 years

3 - 4 Lacs

Gurugram

Posted:1 week ago| Platform:

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Skills Required

Spanish Voice Process B2 Customer Service Customer Support Bpo Voice Customer Care Spanish Translation International BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

1 - Customer Assistance: Handle inquiries from clients about Passport/visa/OCI/Attestation applications, requirements, timelines, and related policies via phone, email, or in-person.
2- Application Support: Assist customers in filling out Passport/visa/OCI/Attestation application forms, ensure all required documents are in place, and provide guidance on the application process.
3-Document Verification: Review submitted documents for completeness and accuracy, ensuring that they meet the necessary criteria.
4-Problem Resolution: Address and resolve any customer complaints or issues related to visa processing, delays, or technical difficulties.
5-Processing Updates: Provide timely updates to customers regarding the status of their visa applications, including approval, rejection, or additional information required.
6-Compliance and Regulations: Stay up-to-date with the latest Passport/visa/OCI/Attestation regulations and policies, ensuring that all advice provided aligns with current immigration laws.
7-Database Management: Maintain accurate records of customer interactions, visa applications, and any follow-up actions needed.
8-Customer Education: Educate clients on visa types, processing timeframes, and specific country entry requirements.
9-Feedback Collection: Gather customer feedback to improve service delivery and identify areas for improvement.

Preferred candidate profile

Qualification required - any graduate with B2 level certification in Spanish
Experience required - 0 to 2 years

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