Solution Advisor

You will be responsible for engaging with customers to educate them on the benefits of upgrading to the latest version of our software and guiding them through the transition. Additionally, you will provide consultative support by offering detailed answers to customer inquiries, explaining new features, and assisting with any technical or logistical concerns related to the migration. Identifying opportunities for upselling and cross-selling additional products or upgrades that enhance customer experience will also be a key focus. Furthermore, you will assist new users in smoothly onboarding to the upgraded system, providing resources, training, and technical support as required. Gathering insights and feedback from customers to relay to the product team for future improvements, and collaborating closely with Customer Success, Sales, and Product teams to ensure customer satisfaction and alignment with company objectives are also important aspects of the role. To qualify for this position, you should hold a Bachelor's degree in engineering, business, marketing, or a related field. A minimum of 2 years of proven experience in a customer-facing role, such as Customer Success, Account Management, Technical Support, or Sales, preferably in a software or technology company, is required. Strong interpersonal and communication skills, both written and verbal, are essential. You should also demonstrate the ability to recognize and act on upsell opportunities, work independently as well as part of a collaborative team, be proactive and resourceful in resolving customer issues, and have a focus on delivering solutions. Excellent organizational and time management skills are also necessary. At CAMP Systems International, you will have the opportunity to work with a high-caliber team in the aviation industry. We offer competitive compensation and benefits package, along with career growth and development opportunities. By joining us, you will be part of a global company committed to excellence in aviation. Key Skills: - Project management - Time management - Analytical thinking - Cross-selling - Customer engagement - Relationship building - Communication skills - Organizational skills - Onboarding assistance - Upselling - Interpersonal skills - Problem-solving - Consultative support - Feedback collection - Sales strategies - Collaboration - Team collaboration,