605 Solarwinds Jobs - Page 24

Project Role :Network Operations Representative Project Role Description :Configure, integrate and manage the life cycle of telecommunication network elements and associated configuration across Fulfillment and Assurance. Manage back office system data records. Support customer activations and configuration adjustments. Must have skills :Wireless Technologies Operations Good to have skills :Cisco Firewall Minimum 5 year(s) of experience is required Educational Qualification : Key Reponsibilities :Respond to user/client escalations and engage functional escalation and Management escalation as required Manage requests incidents on ITSM tool Implement the changes as applicable, test the changes and handover to customer Manage the incidents, infra structure changes Required for easy transition into role and join on-call group which is high priority Work as a support lead and follow ITIL processes Works with the teams on upcoming features to identify risks and dependencies Technical Experience : Must have good hands on experience on Wireless Access Point and packet analysis for network troubleshooting Installation and Configuration on Cisco routers, Load balancer, Switches , Cabling and Patch panels Good documentation and communication skills Good Knowledge on Network Monitoring tools like SolarWinds Orion and Cisco Prime Hands on troubleshooting skills in Cisco routers, Cisco Nexus Switches, Voice and Wireless Devices Professional Attributes :-Good communiction skill, Leadership skills, team handling skills, analytical skills and good presentation skills and ability to work independently-Willing to work in 24/7 support rotational shifts

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : ServiceNow IT Service Management, ServiceNow, ServiceNow Human Resource Service Management (HR) Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : Minimum 16 years of full time education Summary :As an Application Support Engineer, you will be responsible for identifying and solving issues within multiple components of critical business systems using ServiceNow IT Service Management. Your typical day will involve providing dynamic service and ensuring smooth functioning of the systems. Roles & Responsibilities: Provide technical support for critical business systems using ServiceNow IT Service Management. Identify and troubleshoot issues within multiple components of the systems. Collaborate with cross-functional teams to ensure smooth functioning of the systems. Develop and maintain technical documentation related to the systems. Participate in on-call rotation to provide 24/7 support for the systems. Professional & Technical Skills: Must To Have Skills:ServiceNow IT Service Management, ServiceNow, ServiceNow Human Resource Service Management (HR). Good To Have Skills:Experience with ITIL processes, Incident Management, Problem Management, and Change Management. Strong understanding of IT Service Management processes and best practices. Experience with scripting languages such as JavaScript, PowerShell, and Python. Experience with database technologies such as SQL and Oracle. Solid grasp of system monitoring tools such as Nagios, Zabbix, and SolarWinds. Additional Information: The candidate should have a minimum of 3 years of experience in ServiceNow IT Service Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Pune office. Qualification Minimum 16 years of full time education

Project Role : Cloud Operations Administrator Project Role Description : Work with the Service Delivery Manager to perform capacity management, billing/show back operations, and cost optimization activities across multiple cloud environments. Must have skills : Enterprise Network Operations Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : Graduate Summary :As a Cloud Operations Administrator, you will be responsible for performing capacity management, billing/show back operations, and cost optimization activities across multiple cloud environments. Your typical day will involve working with the Service Delivery Manager to ensure smooth operations of enterprise network infrastructure. Roles & Responsibilities: Collaborate with the Service Delivery Manager to perform capacity management, billing/show back operations, and cost optimization activities across multiple cloud environments. Ensure smooth operations of enterprise network infrastructure, including monitoring and troubleshooting network issues. Maintain and update network documentation, including network diagrams, configurations, and inventory. Provide technical support to end-users, including resolving network-related issues and providing guidance on network best practices. Stay updated with the latest advancements in enterprise network operations, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: Must To Have Skills:Strong understanding of enterprise network operations. Good To Have Skills:Experience with cloud technologies such as AWS, Azure, or Google Cloud Platform. Experience with network monitoring and troubleshooting tools such as SolarWinds or Wireshark. Experience with network documentation tools such as Visio or Lucidchart. Experience with network security technologies such as firewalls, VPNs, and IDS/IPS. Solid grasp of network protocols such as TCP/IP, DNS, DHCP, and SNMP. Additional Information: The candidate should have a minimum of 3 years of experience in enterprise network operations. The ideal candidate will possess a strong educational background in computer science, information technology, or a related field, along with a proven track record of delivering impactful network solutions. This position is based at our Mumbai office. Qualification Graduate

Project Role : Technology Platform Engineer Project Role Description : Creates production and non-production cloud environments using the proper software tools such as a platform for a project or product. Deploys the automation pipeline and automates environment creation and configuration. Must have skills : Solarwinds Administration Good to have skills : Icinga Minimum 5 year(s) of experience is required Educational Qualification : Graduate Summary :As a Technology Platform Engineer, you will be responsible for creating production and non-production cloud environments using the proper software tools such as a platform for a project or product. Your typical day will involve deploying the automation pipeline and automating environment creation and configuration using Solarwinds Administration. Roles & Responsibilities: Design and implement Solarwinds Administration solutions for monitoring and managing network devices, servers, and applications. Develop and maintain automation scripts using Solarwinds Administration to automate environment creation and configuration. Collaborate with cross-functional teams to ensure the successful deployment of automation pipelines and cloud environments. Provide technical support and troubleshooting for Solarwinds Administration solutions and automation scripts. Professional & Technical Skills: Must To Have Skills:Proficiency in Solarwinds Administration. Good To Have Skills:Experience with cloud platforms such as AWS or Azure. Strong understanding of network devices, servers, and applications. Experience with automation scripting languages such as Python or PowerShell. Solid grasp of DevOps methodologies and tools such as Jenkins or Git. Additional Information: The candidate should have a minimum of 5 years of experience in Solarwinds Administration. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful automation solutions. This position is based at our Bengaluru office. Qualifications Graduate

Project Role : Application Security Architect Project Role Description : Review and integrate all application requirements, involving security requirements. Review and integrate the application security technical architecture requirements. Provide input into final decisions regarding application security. Must have skills : Enterprise Architecture Strategy Good to have skills : Microsoft Windows Server Administration, Windows Scripting, VMware Datacenter Virtualization Architecture and Design Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :The Datacenter Services Enterprise Architect is responsible for designing, managing, and optimizing on-premises datacenter infrastructure. This role ensures the datacenter's reliability, scalability, and security while aligning technology strategies with business goals. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure the security of applications and make recommendations to enhance security measures. Collaborate with stakeholders to understand application security requirements. Design and implement application security solutions. Conduct security assessments and vulnerability testing. Develop and maintain application security policies and procedures. Professional & Technical Skills: Performing infrastructure design, strategy, and services and participating in the implementation of computer system, network, storage, and security infrastructure Suggesting ideas to reduce IT costs in current environment. The DCS architect must demonstrate the capacity to develop a robust server and storage architecture. Identify the technical gaps in the IT environment & suggest the industry best practice. Collaborate with key stakeholders to understand business needs and translate them into technical solutions. Maintaining a functional relationship with multi-disciplinary teams to support overall resource efficiency Ensure high availability, disaster recovery, and business continuity. Leading and supporting data center virtualization ( VMware & Windows), service delivery, automation, and implementation. Manage vendor relationships and evaluate modern technologies for potential integration. Provide technical guidance to internal teams and stakeholders. Communicating effectively with technical and non-technical people to ensure that everyone understands the benefits and limitations of technology and data solutions. Exhibit strong problem-solving and leadership skills Additional Information: 18+ years of experience in Enterprise datacenter operations & Architecture. Require a comprehensive understanding of technology and business strategy and prior work experience involving project management and leadership. Expertise in server infrastructure like Dell, HP, IBM, UCS etc. Operational experience in windows, VMware, SQL Database, storage. Good knowledge of networking technologies. Understanding of Cloud concepts. Working experience of Software and hardware lifecycle management. Proficiency in any of the virtualization platforms such as VMware, Hyper-V, or KVM etc. Good understanding of operating systems like Windows, Linux, and knowledge of the database technologies like SQL, Oracle etc. Good Understanding of automation tools like Ansible, Puppet , PowerShell etc. Good understanding of system monitoring solutions like Nagios, SolarWinds etc. Knowledge of datacenter power, cooling, and environmental considerations Qualifications 15 years full time education

About Client Hiring for One of the Most Prestigious Multinational Corporations Job Title : VMware NSX Enginee Qualification :Any Graduate or Above Total Experience : 12-20 Years Location : Chennai/Hyderabad/Indore/ Pune Must Have Skills : Configure and optimize NSX components, including logical switches, routers, firewalls, and load balancers. Resolve complex issues related to network virtualization, including performance, connectivity, and security problems. Perform root cause analysis and implement corrective actions to prevent recurrence of issues. Monitor and manage the NSX environment to ensure optimal performance and availability. Implement and manage policies for network segmentation, micro segmentation, and traffic management. Design and implement robust security measures within the NSX environment, including firewall rules, VPNs, and IDS/IPS configurations. Conduct regular security assessments and audits to ensure compliance with security policies and industry regulations. Lead the design and architecture of advanced network virtualization solutions using VMware NSX. Develop and maintain comprehensive documentation for network virtualization architectures, including diagrams and configurations. Oversee the deployment of NSX environments, ensuring they meet business requirements and industry best practices. Roles and Responsibilities : Must have years of experience in network engineering with a focus on network virtualization using VMware NSX. Prior experience in a senior or lead role is highly desirable. In depth knowledge of VMware NSX and related technologies. Extensive experience with network virtualization concepts and technologies, including VXLAN, DFW, and NSXT Data Center. Relevant certifications such as VMware Certified Professional Network Virtualization (VCPNV), VMware Certified Advanced Professional Network Virtualization (VCAPNV), or VMware Certified Design Expert Network Virtualization (VCDXNV). Strong knowledge of network security principles and best practices within virtualized environments. Experience implementing and managing firewalls, VPNs, IDS/IPS, and other security technologies in NSX environments. Strong Knowledge in VMware NSX and related products (e.g., vSphere, vCenter). Knowledge Network management and monitoring tools (e.g., VMware vRealize Network Insight, SolarWinds,). Notice period : 30,60 and 90 days Mode of Work :WFO(Work From Office) Thanks & Regards, SWETHA Black and White Business Solutions Pvt.Ltd Bangalore,Karnataka,India. Contact Number:8067432433 rathy@blackwhite.in |www.blackwhite.in

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired bya collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizationsunlock the value of technology and build a more sustainable, more inclusive world. Job Description Design and Development : Develop, implement, and maintain ServiceNow ITOM solutions, including Discovery, Service Mapping, Event Management, and Orchestration modules, to ensure efficient IT operations management. Integration Expertise : Configure and integrate ServiceNow ITOM with third-party tools and IT systems, ensuring seamless data flow and effective monitoring of IT infrastructure. Troubleshooting and Optimization : Analyze and resolve technical issues, optimize ITOM processes, and ensure the scalability, reliability, and performance of ServiceNow ITOM solutions. Stakeholder Collaboration : Work closely with stakeholders to gather requirements, provide technical solutions, and ensure alignment with business needs and IT operations goals. Best Practices and Documentation : Ensure adherence to best practices, create and maintain technical documentation, and provide training to end users on ServiceNow ITOM functionalities. Primary Skills ServiceNow ITOM Modules : Expertise in ITOM modules such as Discovery, Service Mapping, Event Management, Orchestration, and Cloud Management. Scripting and Customization : Proficiency in ServiceNow scripting (JavaScript, Glide API) and customization to create workflows, scripts, and business rules. Integration Skills : Strong experience in integrating ServiceNow ITOM with third-party tools (e.g., monitoring tools like SolarWinds, Splunk, or cloud platforms like AWS and Azure) using APIs or MID Servers. IT Infrastructure Knowledge : Solid understanding of IT infrastructure, including networking, cloud technologies, CMDB, and ITSM processes like Incident, Change, and Problem Management. Troubleshooting and Performance Tuning : Ability to analyze, troubleshoot, and optimize ServiceNow ITOM functionalities to enhance performance and scalability.

Wipro Limited (NYSE:WIT, BSE:507685, NSE:WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role : Job Title Network Data Engineer- L3 Proposed Grade Band B3 / C1 Primary Skill (Technical Skill) Cisco Routing Switching & Wireless, Aruba SDWAN, Solarwinds Secondary Skill (optional) Nexus, Meraki LAN, Aruba Clear pass, Cisco ISE and Firewall (ASA & Palo Alto) Educational Qualifications B.E. / B. Tech Experience Level 8-14 Years Location of Posting Coimbatore / Pune Roles & Responsibilities - Monitor day-to-day operations and management for customer (LAN & WAN) Network infrastructure. - Configuring, Troubleshooting & Maintaining WAN/LAN/Wireless customer infrastructure - Managing and monitoring Aruba SDWAN, WAN, LAN and Wireless Network infrastructure - Evaluate the compatibility of new standards, Architecture, and designs with the existing Infrastructure - Participate and support the technical design of the services delivered and recommend improvement over the term - Create & Maintain network documentation (Runbook, SOPs) and procedures - Network Security knowledge with hands-on skill on firewalls (Palo Alto, ASA, Cisco ISE and ClearPass) - Knowledge and hands-on skill on Load balancers (A10, F5 LTM) - Strong knowledge on DNS, DHCP, IPAM and Proxy administration - Able to take handover from project team as required - Responsible for implementing best practice/hardening - Managing and monitoring of log files of network devices - Preparation of Daily/Weekly/Monthly reports Regular audit of network devices and take corrective action accordingly - Performance Management & Optimization - Should be able to lead P1 / P2 Outage Bridge call and resolve the issue to restore the services. - Root Cause Analysis - Coordination with multiple vendors - Handling escalated incidents or high critical tickets. Skills Primary Skill (Must to Have) Secondary Skill (Nice to have) Technical & Product Skills Technical skills: - Routing- Cisco, Aruba SDWAN - Switching- Cisco and Meraki LAN - Wireless- Cisco - Solarwinds and Zenoss - Cisco Nexus (2k, 5k, 7k, 9k) - Firewall- Cisco ASA, Palo Alto - Loadbalancer- F5 - NAC- Cisco ISE & Aruba ClearPass Behavioral Skill - Fair Written & Verbal Communication Skills - Experience of handling global customers - Commitment - Organized - Proactive Certification - CCNA and CCNP - ITIL Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About GSPANN : Founded in 2004, GSPANN is a fast-growing IT services and consulting company based in Milpitas, California, USA.We provide end-to-end content, e-commerce, information analytics, quality assurance, and digital transformation solutions to our global clients across retail, finance, healthcare, manufacturing, and high-technology domains. We support businesses transform how they deliver business value to their customers by helping them optimize their IT capabilities, practices, and operations, co-creating a digital future for their industries. GSPANN is a Great Place to Work-certified company with a growing family of 1900+ people. We have a strong presence in the US, UK, Canada, China, Chile, and Mexico and have multiple offices across India, including Hyderabad, Gurugram, Delhi, Noida, Pune, and Bangalore Job Title: Lead Network Engineer Location: Hyderabad/Pune/Gurgaon Experience: 8- 12 Years Skills: Aruba, Cisco, Palo Alto, Solarwinds, ITIL, CUCM Role & responsibilities Lead and mentor a team of network engineers, providing guidance on best practices, troubleshooting, and professional development. Develop, implement, and maintain network architecture strategies in alignment with business goals. Hands-on experience in managing, configuring, and troubleshooting L2/L3 switches, ACL management, and QoS policy, including firmware upgrades. Manage and troubleshoot SD-WAN gateways, firewalls, and load balancers, with expertise in Palo Alto Panorama. Expertise in DHCP, DNS, and wireless infrastructure (WAPs, controllers), with a focus on high-availability solutions. Oversee network automation initiatives, including scripting (Python, Ansible, etc.), to optimize network performance and reduce manual tasks. Lead Cisco CUCM administration, including configuration and management of VoIP phones (Certification preferred). Expertise in network monitoring tools such as SolarWinds (NPM, NCM, NTA, NAM) for monitoring, automation, and management of network operations. Oversee Asset, Change, and Incident Management in line with ITIL practices. Lead field dispatch coordination and network transition management for new deployments and upgrades. Monitor ISP and infrastructure performance, handling incident logging, triage, escalation, and resolution. Manage and enforce security policies, vulnerability assessments, and patch management for network devices. Maintain network backup configurations and oversee disaster recovery planning. Define and maintain operational documentation for all network systems and processes. Requirements: 8+ years of network engineering experience, with 3+ years in a leadership or senior role Strong knowledge of SD-WAN, firewall, and load balancing technologies. Experience with network automation tools (Python, Ansible, etc.) for large-scale deployments. Deep understanding of IT security principles (firewalls, VPNs, zero-trust networking) and compliance frameworks (SOC, PCI, GDPR). Excellent communication skills, with the ability to collaborate across teams. Certifications preferred: CCNA, PCNSE, Aruba ACSP/ACCP. PMP certification is a plus.

We are looking for a Senior Software Engineer to join our team. In this role, youll play a key part in developing solutions that enhance how our customers monitor, manage, and optimize their systems. You will contribute to building and delivering innovative products that seamlessly integrate with SolarWinds extensive offerings across network, infrastructure, applications, and business observability. Our team handles the processing of billions of data points daily, and your work will focus on developing applications that provide our customers with meaningful insights and real-time solutions. This role is ideal if you thrive on working with modern cloud-native platform services designed for high scale, reliability, security, and performance. You should be passionate about taking bold ideas from concept through to execution, making an impact on a global scale, and leading by example to elevate our engineering practices. Your Impact: Architect and develop microservices and applications that deliver advanced observability solutions. Lead technical efforts through all phases of the software development lifecycle, from initial design to customer deployment and support. Collaborate across teams and products to drive significant improvements to our platform and services. Shape our engineering practices by promoting consistent, thoughtful patterns, enhanced observability, and rigorous testing (unit, integration, etc.). Develop APIs and services for extensibility and provide support for developers. Your Experience: Bachelors degree with industry experience. Expertise in architecting and building cloud-native services and applications at scale, utilizing microservices and event-driven architectures, with both relational, NoSQL, and distributed databases. Proven experience in building high-scale, high-performance distributed systems. Hands-on experience with one or more platforms such as AWS, Azure, GCP, VMware, and/or Kubernetes. In-depth understanding of architecting applications that are reliable, scalable, and secure. Proficiency in Java, Python, or Kotlin. Full-stack experience is a plus.

Project Role : Infrastructure Engineer Project Role Description : Assist in defining requirements, designing and building data center technology components and testing efforts. Must have skills : Solarwinds Administration Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infrastructure Engineer, you will assist in defining requirements, designing and building data center technology components, and testing efforts. You will play a crucial role in ensuring the smooth operation of our infrastructure. Your typical day will involve collaborating with cross-functional teams, managing the infrastructure, and providing solutions to problems. You will also engage with multiple teams and contribute to key decisions, making this role dynamic and challenging. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Assist in defining requirements for data center technology components Design and build data center technology components Conduct testing efforts for data center technology components Professional & Technical Skills: Must To Have Skills:Proficiency in Solarwinds Administration Strong understanding of network monitoring and management Experience with troubleshooting and resolving network issues Knowledge of IT infrastructure and data center technologies Familiarity with network security principles Good To Have Skills:Experience with network automation tools Additional Information: The candidate should have a minimum of 5 years of experience in Solarwinds Administration This position is based at our Bengaluru office A 15 years full-time education is required Qualifications 15 years full time education

Principal Consultant - Enterprise Operations Center Experience: 2-5 years (2 positions) & 8-15 years (1 Position) Location: Hyderabad Only Immediate Joiners. Genpact is hiring for the role of EOC Principal Consultant involves monitoring and addressing alerts, changes, and maintenance, requiring ITIL principles, CAB process knowledge, and network device configuration. The candidate must handle P1, P2 Bridges and ensure quick resolution of business-impacting issues. Responsibilities: Monitor and address alerts, changes, and maintenance. Handle tech and non-tech bridges, including P1 and P2 issues. Collaborate with Major Incident Management for business-impacting issues. Ensure SLA compliance and proper logging in ITSM tools. Manage tickets through their lifecycle, from creation to resolution. Raise tickets with carriers and coordinate issue resolution. Identify opportunities to automate repetitive tasks. Participate in 24x7x365 rotational support for production systems. Qualifications we seek in you! Experience with ServiceNow and incident management processes. Knowledge of change implementation and its impact on alerts. Proficient with tools like SolarWinds, New Relic, Bluecat, Akamai, and PowerShell. Ability to collaborate and communicate with cross-functional teams and ISPs. Understanding of ITIL standards and ticket prioritization Analyze issues and determine appropriate actions to guide clients or associates toward a timely resolution. Preferred Qualifications/ Skills Good Communication skills. Experience handling tech and non-tech bridges, including P1 and P2 issues. Experience in a team-oriented, collaborative environment. Strong analytical skills to guide timely issue resolution.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Solarwinds Administration Good to have skills : Cloud Infrastructure Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary:As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure smooth functioning of critical business systems.- Implement and maintain Solarwinds Administration.- Troubleshoot and resolve technical issues efficiently. Professional & Technical Skills:- Must To Have Skills:Proficiency in Solarwinds Administration for DPA and Orion- Good To Have Skills:Experience with Cloud Infrastructure.- Strong understanding of network monitoring tools.- Knowledge of IT infrastructure and cloud technologies.- Ability to analyze and interpret system data effectively. Additional Information:- The candidate should have a minimum of 5 years of experience in Solarwinds Administration.- This position is based at our Gurugram office.- A 15 years full-time education is required. Qualifications 15 years full time education

1. SCOM Setup and Configuration: - Assist in the installation and configuration of SCOM management servers, agents, and monitoring solutions. - Collaborate with Level 2 and Level 3 teams to ensure effective monitoring of our IT systems. 2. Alert Monitoring and Incident Management: - Monitor alerts and notifications generated by SCOM to identify potential issues or incidents. - Assist in the identification and categorization of incidents and take appropriate actions as required. 3. Data Collection and Analysis: - Assist in collecting and analyzing monitoring data to identify performance trends and potential problems. - Help in creating basic reports and dashboards to track IT infrastructure resources. 4. Documentation: - Maintain documentation of SCOM configurations, changes, and best practices. - Update knowledge base articles to facilitate efficient incident resolution. 5. User Support and Training: - Provide basic support to end-users who need assistance with SCOM functionalities. - Offer basic training to end-users on how to interpret monitoring data and alerts. Key Responsibilities SolarWinds: 1. SolarWinds Administration - Working knowledge of SolarWinds administration and related dependent components like AD (Active Directory), DNS (Domain Name System), BitLocker, Group Policies etc., 2. Patch Management - Deployment of monthly updates on every patch Tuesday following the Change process - Provide the patching status report to the customer 3. Software Distribution - Deployment of application versions to keep the devices complaint - Provide the

System Management Install, configure, and maintain operating systems, servers, and software. Monitor system performance and troubleshoot issues to ensure optimal uptime. Manage system backups, recovery solutions, and disaster recovery planning. Network Administration Oversee LAN/WAN, firewalls, VPNs, and network devices (routers, switches). Perform network troubleshooting and resolve connectivity issues. Manage IP address allocation and DNS/DHCP configuration. Security Implement security measures to protect systems and data (e.g., firewalls, antivirus). Apply patches and updates to address vulnerabilities. Conduct regular audits and implement access controls for users and systems. Virtualization and Cloud Manage and maintain virtualized environments (e.g., XenServer, VMware, Hyper-V, KVM). Support cloud services and hybrid systems (e.g., AWS, Azure, Google Cloud). User Support Provide technical support to end-users for hardware, software, and network issues. Train staff on IT best practices and usage policies. Documentation and Reporting Maintain accurate documentation of IT infrastructure, configurations, and procedures. Generate performance reports and suggest areas for improvement. Technical Skills Proficiency in Windows Server and Linux. Understanding of TCP/IP, DNS, DHCP, and VPNs. Knowledge of VLANs, subnetting, and IP addressing. Experience managing Active Directory, LDAP, and Group Policies. Proficiency with email servers (e.g., Microsoft O365, Postfix). Familiarity with virtualization technologies (e.g., XenServer, VMware, Hyper-V, KVM). Managing server hardware, RAID setups, and SAN/NAS devices. Implementing and maintaining backup solutions. Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud). Basic understanding of firewalls, IDS/IPS, and endpoint protection. Familiarity with encryption, SSL/TLS, and secure authentication methods. Conducting vulnerability assessments and patch management. Proficiency in PowerShell, Bash, Python, or other scripting languages. Familiarity with automation tools (e.g., Ansible). Troubleshooting and Problem-Solving Ability to diagnose hardware and software issues. Familiarity with system monitoring tools (e.g., Nagios, Zabbix, SolarWinds). Experience analyzing logs and resolving application conflicts. Soft Skills Communication: Explaining technical concepts to non-technical stakeholders. Time Management: Handling multiple priorities and tasks efficiently. Collaboration: Working with development, network, and IT support teams. Documentation: Creating clear and concise system documentation. Certifications (Optional but Beneficial) General: CompTIA Server+, ITIL, or Project Management (PMP). OS-Specific: Microsoft Certified (e.g., MCSA, MCSE), Red Hat Certified System Administrator (RHCSA). Networking: Cisco (CCNA).

As a Delivery Consultant, you will work closely with IBM clients and partners to design, deliver, and optimize IBM Technology solutions that align with your clients' goals. In this role, you will apply your technical expertise to ensure world-class delivery while leveraging your consultative skills such as problem-solving issue- / hypothesis-based methodologies, communication, and service orientation skills. As a member of IBM Technology Expert Labs, a team that is client focused, courageous, pragmatic, and technical, you'll collaborate with clients to optimize and trailblaze new solutions that address real business challenges.If you are passionate about success with both your career and solving clients' business challenges, this role is for you. To help achieve this win-win outcome, a 'day-in-the-life' of this opportunity may include, but not be limited to Solving Client Challenges Effectively: Understanding clients' main challenges and developing solutions that helps them reach true business value by working thru the phases of design, development integration, implementation, migration and product support with a sense of urgency . Agile Planning and Execution: Creating and executing agile plans where you are responsible for installing and provisioning assets, testing, migrating to production, and day-two operations. Technical Solution Workshops: Conducting and participating in technical solution workshops. Building Effective Relationships: Developing successful relationships at all levels from engineers to CxOswith experience of navigating challenging debate to reach healthy resolutions. Self-Motivated Problem Solver: Demonstrating a natural bias towards self-motivation, curiosity, initiative in addition to navigating data and people to find answers and present solutions. Collaboration and Communication: Strong collaboration and communication skills as you work across the client, partner, and IBM team. Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise Solution Design As a delivery consultant you will work closely with stakeholders to design, deliver, and optimize networking solutions leveraging IBM Software Defined Networking technology that align to your clients goals You will apply your technical expertise to ensure world class delivery while leveraging your consultative skills - such as problem solving, and issue- or hypothesis-based methodologies All the while being focused on bringing customer value that connects with their strategic objectives. Solution Build Understanding clients main challenges, and becoming a trusted technical expert for their migration, deployment, and adoption of IBM technologies You will navigate across venues to resolve issues, propose mitigation strategies using your technical expertise and use a consultative style to quickly build credibility as a trusted advisor All while creating and executing plans including install and provision assets, testing, migration to production and then the resulting day two operations capabilities. Solution Implementation Tailor configure software to meet client requirements. Develop customize applications Grow business value through ongoing collaboration and deep expertise Required Professional Technical Expertise 5- 12 years of experience Prior experience delivering Commercial off-the-shelf solutions like IBM SevOne, SolarWinds, DataDog, Zabbix, ThousandEyes, ManageEngine etc. Hands-On experience on building application based on the Microservices API -architecture Knowledge of networking technologies, including SDN/NFV, SDWAN. Experience with full software development lifecycle (from analysis through development, test, delivery, in-service, disposal) Extensive development experience on at least one of GoLang, ReactJS, Java, PHP, Python Hands On experience on CI-CD Pipeline Build and Management Strong Network Management and OSS Integration experience Experience in implementing and managing Cloud Computing and orchestration tools, e.g. AWS, Azure, GCP, IBM Cloud, Kubernetes/OpenShift Telecom Carrier or Large Enterprise customers experience Good understanding of network cloud infrastructure environment Hands on Experience in Installing, administering and integrating network management systems Good Handson experience with databases, programming, APIs and scripting Excellent written verbal communication skills Ability to clearly communicate technical details to both experts and novices Preferred technical and professional experience NA

Required Skills Technology | Access Devices | Wireless Access Points (WAPs) Technology | Network Monitoring Tools | Solarwinds Process | Business Analyst Activities | Preparing Use Cases Technology | BI Tools / Systems, Development | SQL Server Reporting Services (SSRS) | Drill-down Reports and Bar Charts Technology | Networking Technologies | SDWAN Behavioral | Aptitude | Thinking / Cognitive Skills Education Qualification : Engineer - B.E / B.Tech / MCA Will be responsible for completing a thorough risk assessment, identifying vulnerabilities within a network, and creating firewalls, or configuring systems to enhance existing security features. Must be y.proficient to respond to, and document, any security threats, resolve technical faults and allocate resources to deliver real solutions in a cost-effective way. 1. Direct experience in planning, implementing an enterprise perimeter security infrastructure. 2. Maintaining the regulatory systems about ISMS policy (Information System Management Systems). 3. Deploy, test and maintain security systems such as VPNs, firewalls and email security in line with the IT security policy. 4. Ensure that hardware and software are well maintained and able to deal with security requirements. 5. Experience with performing root cause analysis, risk identification, and risk mitigation. 6. Experience providing Cyber Security continuous monitoring configuration and support. 7. Generate performance and failure reports from a range of monitoring activities 8. Experience with configuration and administration of Network Management Systems (NMS) to provide real-time alerting, notification and reporting of network and performance and security compliance 9. Strong analytical-reasoning and problem-solving skills 10. An ability to learn new technologies quickly 11. Good time management skills 12. An ability to follow processes 13. Strong documentation skills 14. Good communication skills - both written and verbal

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Solarwinds Administration Good to have skills : Enterprise Network Operations, Network Infrastructures Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Be the key player in ensuring seamless client experience. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide expert Solarwinds Administration support to clients. Troubleshoot and resolve technical issues related to Solarwinds. Collaborate with the team to enhance system performance. Develop and maintain documentation for system configurations. Assist in training junior team members on Solarwinds Administration. Professional & Technical Skills: Must To Have Skills:Proficiency in Solarwinds Administration. Good To Have Skills:Experience with Network Infrastructures. Strong understanding of network infrastructures and operations. Hands-on experience in enterprise network operations. Ability to analyze and interpret system performance data. Additional Information: The candidate should have a minimum of 3 years of experience in Solarwinds Administration. This position is based at our Coimbatore office. A 15 years full-time education is required. Qualifications 15 years full time education

Job Title Networking SME Responsibilities A day in the life of an Infoscion: As part of the Infosys delivery team, your primary role would be to ensure effective Design, Development, Validation and Support activities, to assure that our clients are satisfied with the high levels of service in the technology domain. Resolving incident & problem on network technology mainly Routing / Switching / Wireless, SDWAN, SD LAN, DC Network. Ensuring the resolution within the SLA Resolving P1 & MIM on fast track Work with networking OEM for resolution and permanent Fix Work on capacity management and Change management as per best practice Knowledge of basic troubleshooting skills in network Working closely with inter domain team to resolve tickets and meet the SLA. Manage escalations, be a trusted advisor for the customer and work closely with customers in resolving customer query and action Running the service operations in close cooperation with other IT process owners and service owners. Prepare reports as per business requirements Ensure the tickets are close with in SLA and bring efficiency in addressing Technical and Professional Requirements: Deep understanding of network protocols:SDWAN, SDLAN, TCP/IP, MPLS, BGP, OSPF, WLC, WAP, VLANs, Spanning Tree Protocol Experience working on Data center architecture (ACI, Spine & leaf, flat v/s hierarchical) SDWAN Viptela, Silver peak, Versa, Aryaka Monitoring and Ticketing tools - SolarWinds, Cisco Prime, Cisco DNAC, BMC, Jira, Service Now Understanding of network Load balancers F5, NetScaler, VMware AVI etc. Working knowledge on DNS/DHCP/IPAM, Cloud Proxy. Monitor network performance metrics like bandwidth utilization, latency, and packet loss to identify potential issues and proactively address them Preferred Skills: Domain->Network->Data networking WAN technologies Technology->Network->CISCO technologies->CISCO ACI Technology->Network-LAN-Switches->Cisco-LAN-Switches Domain->SDN-NFV->Software Defined WAN( SDWAN) Generic Skills: Domain->Network->SDN Domain->networking->Cisco certifications Additional Responsibilities: Customer focus, Problem solving, Decision quality, Business acumen, dealing with ambiguity Peer relationship, team building, effective communicator, Integrity, collaborate Excellent interpersonal and communications skills. Able to construct effective communications in writing Industry leading OEM vendor certification at professional / expert level Effective customer facing skills Educational Requirements Master Of Engineering,Master Of Technology,Bachelor Of Science,Bachelor of Engineering,BCA,BTech Service Line Cloud & Infrastructure Services* Location of posting is subject to business requirements CLICK TO PROCEED

Responsibilities Responsibilities: Solution Design As a delivery consultant you will work closely with stakeholders to design, deliver, and optimize networking solutions leveraging IBM Software Defined Networking technology that align to your clients goals You will apply your technical expertise to ensure world class delivery while leveraging your consultative skills - such as problem solving, and issue- or hypothesis-based methodologies All the while being focused on bringing customer value that connects with their strategic objectives. Solution Build Understanding clients main challenges, and becoming a trusted technical expert for their migration, deployment, and adoption of IBM technologies You will navigate across venues to resolve issues, propose mitigation strategies using your technical expertise and use a consultative style to quickly build credibility as a trusted advisor All while creating and executing plans including install and provision assets, testing, migration to production and then the resulting day two operations capabilities. Solution Implementation Tailor & configure software to meet client requirements. Develop & customize applications Grow business value through ongoing collaboration and deep expertise Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise 8- 12 years of experience Prior experience delivering Commercial off-the-shelf solutions like IBM SevOne, SolarWinds, DataDog, Zabbix, ThousandEyes, ManageEngine etc. Hands-On experience on building application based on the Microservices & API -architecture Knowledge of networking technologies, including SDN/NFV, SDWAN. Experience with full software development lifecycle (from analysis through development, test, delivery, in-service, disposal) Extensive development experience on at least one of GoLang, ReactJS, Java, PHP, Python Hands On experience on CI-CD Pipeline Build and Management Strong Network Management and OSS Integration experience Experience in implementing and managing Cloud Computing and orchestration tools, e.g. AWS, Azure, GCP, IBM Cloud, Kubernetes/OpenShift Telecom Carrier or Large Enterprise customers experience Good understanding of network cloud infrastructure environment Hands on Experience in Installing, administering and integrating network management systems Good Handson experience with databases, programming, APIs and scripting Excellent written & verbal communication skills Ability to clearly communicate technical details to both experts and novices Preferred technical and professional experience NA

Role & responsibilities Key Responsibilities: Network Monitoring and Analysis : Continuously monitor network performance using network monitoring tools. Analyze traffic patterns, identify anomalies, and troubleshoot issues. Maintain and configure Network Monitoring Systems (NMS). Incident Response : Respond to network alerts promptly and effectively. Investigate and resolve network outages or performance degradations. Escalate unresolved issues to higher-level teams as necessary. System Maintenance : Perform regular health checks on routers,switches, firewalls, and other network devices. Update monitoring dashboards and reports for key stakeholders. Reporting and Documentation : Generate and deliver network performance reports. Document incidents, troubleshooting steps, and resolutions. Collaboration and Support : Work closely with IT and security teams to optimize network performance. Provide recommendations for improving network efficiency and scalability. Tool and Technology Management : Manage tools like OPManage, SolarWinds,PRTG, Opsramp, Cisco ACI, Aruba Clear Pass, Aruba Central or equivalent platforms. Stay updated with emerging trends in network monitoring and management. Qualifications : Relevant certifications (preferred): CCNA, CCNP, DCACI, CompTIA Network+, or equivalent. Experience : Experience in network monitoring or IT operations. Hands-on experience with network monitoring tools and technologies. Technical Skills : In-depth understanding of networking concepts (TCP/IP, DNS, DHCP, VLANs, etc.). Proficiency in monitoring tools (e.g.,OPManage, SolarWinds, PRTG, Opsramp, Cisco ACI, Aruba Clear Pass, Aruba Central). Familiarity with network devices like routers, switches, firewalls, and load balancers. Knowledge of security protocols and best practices. Soft Skills : Strong problem-solving and analytical abilities. Excellent communication and teamwork skills. Ability to work under pressure in a fast-paced environment. Exposure to Incident, Problem, Change Management and Service Level Reporting

Preferred candidate profile Deep understanding of network protocols: SDWAN, SDLAN, TCP/IP, MPLS, BGP, OSPF, WLC, WAP, VLANs, Spanning Tree Protocol Experience working on Data center architecture (ACI, Spine & leaf, flat v/s hierarchical) Network Configuration Management: Configure and maintain network devices including routers, switches, access points, and firewalls according to established standards and best practices. Security Management: Implement and maintain basic network security configurations on devices, collaborating with security teams on advanced security measures Network monitoring: Monitor network performance metrics like bandwidth utilization, latency, and packet loss to identify potential issues and proactively address them Troubleshooting skills: Ability to analyze network traffic, diagnose issues using tools like ping, traceroute, and packet captures Wireless Network troubleshooting for Cisco, Aruba, Juniper ITIL Process working experience of Incident, Change, Problem, Configuration management Working knowledge on DNS/DHCP/IPAM, Cloud Proxy. Product, tools experience: Experience with one or more of network products: Routers and Switches (Cisco, HPE Juniper Aruba, Fortinet, Arista) SDWAN Viptela, Silver peak, Versa, Aryaka Monitoring and Ticketing tools - SolarWinds, Cisco Prime, Cisco DNAC, BMC, Jira, Service Now Understanding of network Load balancers F5, NetScaler, VMware AVI etc. Role & responsibilities: Resolving incident & problem on network technology mainly Routing / Switching / Wireless, SDWAN, SD LAN, DC Network. Ensuring the resolution within the SLA Resolving P1 & MIM on fast track Work with networking OEM for resolution and permanent Fix Work on capacity management and Change management as per best practice Knowledge of basic troubleshooting skills in network Working closely with inter domain team to resolve tickets and meet the SLA. Manage escalations, be a trusted advisor for the customer and work closely with customers in resolving customer query and action Running the service operations in close cooperation with other IT process owners and service owners. Prepare reports as per business requirements Ensure the tickets are close with in SLA and bring efficiency in addressing Please ensure the resume has Date of Birth (DD/MM/YYYY) mentioned while applying for the role. Inviting applications from competent professionals who fit the above requirements and would like to pursue an exciting career with Infosys and helping our clients navigate the next.

At SolarWinds, we re a people-first company. Our purpose is to enrich the lives of the people we serve including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you re looking to build your career with an exceptional team, you ve come to the right place. Join SolarWinds and grow with us! Job Summary: We are seeking a dynamic and experienced Channel Account Manager to join our team and drive growth through our channel partner network in the Indian subcontinent. In this role, you will be responsible for developing strong relationships with partners, educating them on our solutions, and supporting their sales activities to drive revenue growth for the region. Your Role Build Business Plans: Collaborate with partners to develop comprehensive business plans that outline marketing activities, training certifications, revenue targets, forecasting, and key performance metrics to be regularly reviewed. Develop Existing Channel: Create growth plans for existing named and strategic partners, focusing on increasing sales of new products and building a healthy pipeline using marketing development funds. Develop New Partners: Identify and onboard new high-quality partners in the territory, particularly those selling competitive products, and develop them into partners Solarwinds Observability solutions. Distribution Management: Work closely with distribution partners to ensure timely delivery of products, services, and results. Relationship Building: Build and maintain mid-and long-term business relationships with partner managing directors, sales teams, and systems engineering personnel to drive mutual success. Internal Resource Utilization: Leverage internal resources, including marketing, channel presales, and sales teams, to achieve success and support partner growth. Sales Planning and Activities: Collaborate with partners to develop and support sales planning and activities, ensuring alignment with business objectives. Training Plan Development: Develop and implement partner training plans to meet certification requirements and enhance partner capabilities. Operational Decision-Making: Manage complex decision-making processes, gathering relevant information and identifying key issues to drive action and achieve organizational goals. Business Technical Knowledge: Utilize economic, financial, and industry data to diagnose business strengths and weaknesses, develop strategies, and make informed decisions. Business Reviews: Conduct quarterly and ad-hoc partner business reviews to ensure alignment with objectives and identify areas for improvement. Your Experience Proven experience as a Channel Account Manager or in a similar role within the IT industry. Strong understanding of IT management software solutions, particularly in monitoring and management. Excellent communication, negotiation, and relationship-building skills. Ability to educate and articulate complex technical solutions to channel partners effectively. Experience working with distribution networks and managing order processing. Track record of achieving and exceeding sales targets and objectives. Strong organizational skills and attention to detail. Ability to work independently and as part of a team in a fast-paced environment. Willingness to travel as required to partner and customer offices within the region.

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Solarwinds Administration Good to have skills : Splunk Administration, AppDynamics Administration, Dynatrace Administration, No Function Specialty Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Job Summary :We are seeking an experienced SolarWinds Administrator to lead the implementation and management of our network and systems monitoring solutions. The ideal candidate will possess deep knowledge of SolarWinds, strong troubleshooting skills, and the ability to work collaboratively with development and operations teams to enhance network and system performance.Key Responsibilities: SolarWinds Administration: Install, configure, and maintain SolarWinds environments for various applications and services. Manage user roles, permissions, and access controls within SolarWinds. Monitor and optimize SolarWinds performance, ensuring that metrics and alerts are properly configured. Development and Customization: Develop and implement custom dashboards, reports, and alerts tailored to business needs. Create and configure custom instrumentation for applications to capture key performance metrics. Collaborate with development teams to integrate SolarWinds with CI/CD pipelines. Performance Monitoring and Troubleshooting: Analyze network and system performance data to identify bottlenecks, anomalies, and areas for improvement. Troubleshoot and resolve issues related to network and system performance using SolarWinds tools and features. Conduct root cause analysis of performance issues and present findings to stakeholders. Qualifications: Education:Bachelor's degree in Computer Science, Information Technology, or a related field. Experience:5-10 years of experience with SolarWinds, including administration and development roles. Technical Skills: Strong understanding of network and system architecture and performance metrics. Proficiency in scripting languages such as PowerShell, Python, or Bash. Experience with database technologies (SQL, NoSQL) and cloud platforms (AWS, Azure, GCP). Analytical Skills:Excellent problem-solving abilities and a strong analytical mindset focused on performance optimization. Certifications:External certifications related to SolarWinds or network/system administration are highly desirable. Communication:Strong verbal and written communication skills, with the ability to convey technical concepts to non-technical audiences.Work Location:Bangalore / Gurugram / Pune / Hyderabad / Mumbai / Noida / KolkataWork Schedule:Must work from the office 5 days a week on rotational shifts. Qualifications 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : BMC TrueSight Operations Management Good to have skills : BMC TrueSight Orchestrator, No Function Specialty Minimum 5 year(s) of experience is required Educational Qualification : Engineering with BMC Certified Summary :As an Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using BMC TrueSight Operations Management. Your typical day will involve working with the team to ensure successful cloud migration and implementation. Roles & Responsibilities: Design and implement BMC TrueSight Operations Management solutions for cloud migration and implementation projects. Collaborate with cross-functional teams to ensure successful implementation of BMC TrueSight Operations Management solutions. Assist in defining requirements and designing applications to meet business process and application requirements. Provide technical expertise in BMC TrueSight Operations Management to ensure successful project delivery. Ensure compliance with project timelines, budgets, and quality standards. Professional & Technical Skills: Must To Have Skills:Experience in BMC TrueSight Operations Management. Good To Have Skills:Experience in BMC TrueSight Orchestrator. Strong understanding of cloud migration and implementation processes. Experience in designing and implementing BMC TrueSight Operations Management solutions. Experience in providing technical expertise in BMC TrueSight Operations Management. Excellent problem-solving and analytical skills. Additional Information: The candidate should have a minimum of 5 years of experience in BMC TrueSight Operations Management. This position is based at our Bengaluru office. Qualifications Engineering with BMC Certified