At SolarWinds, we re a people-first company. Our purpose is to enrich the lives of the people we serve including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you re looking to build your career with an exceptional team, you ve come to the right place. Join SolarWinds and grow with us! Position Overview: We are seeking an experienced Staff Engineer to join our Observability Platform team. In this role, youll provide technical leadership in your team while driving architectural decisions that shape the future of how companies understand and monitor their distributed systems. The ideal candidate will have a strong background in building and scaling observability systems, and experience with cloud infrastructure, distributed systems, and high-scale data processing. Key Responsibilities: Architect and Design: large, complex projects in our observability platform from technical design to implementation and launch, focusing on scalability, reliability, and real-time data processing capabilities. Development: Design and implement complex distributed systems that handle high-scale telemetry data ingestion and analysis using technologies like Kotlin, Go, SQL/NoSQL databases, and cloud-native infrastructure. Mentorship and Leadership: Lead significant technical projects, making critical decisions that influence project outcomes. Drive code reviews and work with the team members on better outcomes. Innovation: Identify and pilot new technologies or methodologies to improve efficiency and effectiveness. Mentorship: Experience mentoring senior engineers and guiding their team through complex decisions. Communication Collaboration: Strong ability to articulate complex technical concepts to various audiences and collaborate across teams, influencing without direct authority.

At SolarWinds, we re a people-first company. Our purpose is to enrich the lives of the people we serve including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you re looking to build your career with an exceptional team, you ve come to the right place. Join SolarWinds and grow with us! Your Role: We are seeking a Sr. Site Reliability Engineer (Infrastructure Site Reliability Engineering) with experience in AWS, AZURE, Kubernetes and GitOps to work with our Site Reliability Engineering (SRE) team. The successful candidate will understand SRE practices and have a track record of implementing high-quality site reliability engineering practices (SLAs, SLOs, Proactive Alert Management, Incident Response/Review, Postmortems, etc.). In this role, you will work with our SRE and cross-functional engineering teams to develop and operate our development and production infrastructure and operations Your Impact: Work collaboratively with software engineering teams to define infrastructure and deployment requirements; Contribute actively and assist in our automation and observability initiatives Learn, develop and maintain operational tools for deployment, monitoring, and analysis of cloud (AWS AZURE) infrastructure and systems Work closely with team members to lead the response to production incidents, conduct postmortems, and drive continuous improvement efforts as part of 24/7 on-call rotations for exposure to critical issue resolution Contribute to on-call documentation and incident response playbooks Establish and drive operations performance through SLOs Embrace and adhere to development best practices, including continuous integration/deployment and code review Demonstrate a strong commitment to continuous learning and professional development by seeking opportunities for mentorship and learning within the team Our team uses practices to maximize our development velocity, including but not limited to: continuous integration/deployment, code review via GitHub pull requests Ideal Attributes Strong customer orientation Excellent interpersonal and organizational skills Attention to detail and focus on quality Strong communication skills to effectively liaise with both technical and non-technical staff Ability to act decisively and works well under pressure Must be a collaborative problem solver Strong bias for ownership and action Your Experience: At least 7+ years of experience designing, building and maintaining SAAS environments 5+ years of experience designing, building and maintaining AWS/AZURE infrastructure with Terraform Experience building and running Kubernetes clusters Experience with observability (monitoring - logging, tracing, metrics) Experience with GitOps CI/CD processes Experience with scripting with Python, Go (Golang), bash, or PowerShell and AWS CLI tools Experience with security operations - security policies, infrastructure, key management, setup of encryption at rest and transport

At SolarWinds, we re a people-first company. Our purpose is to enrich the lives of the people we serve including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you re looking to build your career with an exceptional team, you ve come to the right place. Join SolarWinds and grow with us! We are seeking a skilled Support Manager ( level 3/4) who has expertise in reviewing code to lead our teaching support team. This role has managerial leadership with deep technical knowledge to ensure the resolution of complex issues, efficient support operations, and providing high-quality customer support experience. The ideal candidate should have a strong background in troubleshooting, and team management, including code analysis and review. Your Impact Technical Leadership: Analyze code to identify possible issues and root causes. Review team backlog and help reduce the same by providing the next course of action and troubleshooting to team members. Handle customer escalations and drive them to closure Perform Analysis on Customer escalations, and complaints and give corrective action and guidance to team members. Support Management: Led and managed the Level 3 support team, ensuring timely and effective resolution of escalated technical issues. Act as the escalation point for critical incidents, providing advanced troubleshooting and root cause analysis. Collaborate with cross-functional teams, including development, QA, and DevOps, to address systemic issues and implement long-term solutions. Maintain and improve knowledge base articles and documentation for recurring issues and solutions. Process Management: Check for similar patterns in customer cases and work to improve the support process and reduce the volume of support requests. Develop and implement metrics to measure team performance and issue resolution efficiency. Drive automation initiatives for repetitive tasks to optimize support processes. Identify bottlenecks in the current process and implement changes for better customer experience. Team Management: Mentor and coach team members to enhance their skills technically which will help improve their problem-solving skills. Build a team culture that will boost team morale and increase team productivity. Mentor the team to guide them towards the success of company goals by also focusing on key values.

Network monitoring, Monitoring tools, incident response, and system health management to ensure continuous uptime and performance in Command Centre (NOC) environments. SolarWinds Firewall Experience -Good to have

Job Overview: The Support Project Manager will be responsible for overseeing and managing the day-to-day support of our IT platforms. This role involves coordinating between various teams, managing support processes, and ensuring that platform issues are resolved efficiently to minimize downtime and enhance user satisfaction. The ideal candidate will have a strong background in IT support, project management, and a proven track record of successfully leading support initiatives in a fast-paced environment. Responsibilities: Project Management:Lead and manage support projects from inception to completion, ensuring they are delivered on time, within scope, and on budget. Platform Support:Oversee the day-to-day support of IT platforms, including troubleshooting, issue resolution, and system maintenance. IT Service Management (ITSM):Apply ITSM principles and ITIL methodologies to improve service delivery processes and ensure that projects align with ITIL best practices. Incident Management:Handle escalations and complex support issues, coordinating with technical teams to ensure timely resolution. Team Coordination:Work with cross-functional teams to implement and optimize ITSM processes, including Incident Management, Problem Management, Change Management, and Service Request Management. Process Improvement:Ensure seamless integration of ITSM practices with other business operations to improve service efficiency and customer satisfaction. Stakeholder Communication:Maintain regular communication with stakeholders to provide updates on project status, support issues, and resolutions. Reporting:Generate and analyze reports on platform performance, support metrics, and project progress to drive data-driven decision-making. Qualifications: 5+ years of experience in IT support and Project Management Experience with monitoring and Performance management tools like Jira, ServiceNow, salesforce, SolarWinds, Splunk, or other IT monitoring solutions. Strong understanding of ITIL frameworks, incident management, change management, and risk management Proven ability to manage projects effectively, with strong organizational and problem-solving skills. Knowledge of networks, servers, cloud computing, and data backups and Familiarity with AWS, Azure, or Google Cloud for managed services would be an advantage.

Required Skills Technology | Infrastructure Monitoring Tool - SolarWinds Technology | Infrastructure Monitoring Tool - SCOM Domain | IT in Banking | Customer Support Behavioral | Aptitude | Communication Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | SCP As a Level 2 SCOM/SolarWinds Administrator, you will be responsible for assisting in the setup, configuration, and maintenance of SCOM/SolarWinds monitoring solutions for our IT infrastructure. You will work closely with senior SCOM/SolarWinds administrators and ensure that our systems are effectively monitored and incidents are addressed promptly. Key Responsibilities: 1. SCOM Setup and Configuration: - Assist in the installation and configuration of SCOM management servers, agents, and monitoring solutions. - Collaborate with Level 2 and Level 3 teams to ensure effective monitoring of our IT systems. 2. Alert Monitoring and Incident Management: - Monitor alerts and notifications generated by SCOM to identify potential issues or incidents. - Assist in the identification and categorization of incidents and take appropriate actions as required. 3. Data Collection and Analysis: - Assist in collecting and analyzing monitoring data to identify performance trends and potential problems. - Help in creating basic reports and dashboards to track IT infrastructure resources. 4. Documentation: - Maintain documentation of SCOM configurations, changes, and best practices. - Update knowledge base articles to facilitate efficient incident resolution. 5. User Support and Training: - Provide basic support to end-users who need assistance with SCOM functionalities. - Offer basic training to end-users on how to interpret monitoring data and alerts. Key Responsibilities SolarWinds: - Able to install, configure and administer SolarWinds components, including Network Performance Monitor (NPM), NCM(Network Configuration Manager) and NTA (Network Traffic Analyzer ) - Should h an expertise in SolarWinds tool implementation, migration, and administration on (NPM, NCM (Network Configuration Manager), NTA, WPM (Web Performance Monitor), VNQM (VoIP and Network Quality Manager) SAAS (Software as a Service) Product - Experience configuring monitors using SNMP, SSH (Secu

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Solarwinds Administration Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Expand upon the provided project role description and add more description. Show creativity. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide timely and effective technical support to clients. Troubleshoot and resolve system or application issues. Document client issues and resolutions for future reference. Collaborate with the development team to enhance system performance. Stay updated on the latest trends and technologies in Solarwinds Administration. Professional & Technical Skills: Must To Have Skills:Proficiency in Solarwinds Administration. Good To Have Skills:Experience with System Monitoring Tools & Techniques. Strong understanding of network monitoring and management. Knowledge of Solarwinds products and features. Ability to analyze and interpret system performance data. Excellent troubleshooting and problem-solving skills. Additional Information: The candidate should have a minimum of 3 years of experience in Solarwinds Administration. This position is based at our Hyderabad office. A 15 years full-time education is required. Qualifications 15 years full time education

Overview We are looking for a Hybrid Network Support Engineer who has core experience supporting networking technologies in On-premise and Azure. The engineer will also have excellent technical skills on firewall technologies specifically Cisco, Fortinet and Meraki and can adapt to changing needs in an agile environment. The Azure Network Support Engineer will be aligned to the VWAN Support Services ( as described below ) and will take handover from the project team and provide ongoing support for the network changes and migrations supporting the needs of each of our business units. Responsibilities Creating support documentation for handover provided by project team including using shadowing and reverse shadowing techniques Able to support migrations happening from current Hub and Spoke architecture to Secure vWAN hub in Azure Be an integral part of the squad and act as the go to person for network support requirements Can work independently on support issues and escalate incidents with vendors where required including ensuring ownership until incident resolution Collaborate with support engineers, developers, and other team members for BAU work, DR tests etc. Communicate effectively with all levels of stakeholders, both verbally and in writing Applies knowledge of network technologies to contribute to network design, implementation, and operation. Translates high-level designs for datacenters or network sites into low-level designs and collaborates with internal teams and external partners to facilitate the development, expansion, or modification of network infrastructure within existing datacenters or network sites. Triages, troubleshoots, and repairs live site issues by applying an understanding of network, its components and features as well as problem management tools (e.g., root cause analysis, trend analysis, postmortems), to discover and drive solutions with minimal or no disruption to customers; participates in on-call/DRI duties to troubleshoot incidents in production. Analyzes capacity issues across basic transfer protocols and identifies network components that may need to be modified or replaced; provides recommended changes to hardware and/or network components to internal teams working with external partners and suppliers to improve capacity. Requirements Design and deploy Azure Virtual Networks (VNets) with subnets and VNet peering for seamless connectivity across resources. Configure hybrid connectivity solutions such as VPN Gateways, ExpressRoute, and private endpoints. Implement Azure Load Balancers, Application Gateways, and Traffic Manager for scalable and highly available architectures. Secure network communication using NSGs (Network Security Groups), WAF, and Azure Firewall. Automate network deployments with reusable scripts using Terraform, Bicep, and other IaC tools. Troubleshoot networking issues using diagnostic tools and logs from Azure Network Watcher, Azure Monitor, and Log Analytics. Cisco firepower threat defense firewall /Nexus 9k/3K,routing /switching/meraki wifi /netskope proxy secondary skill fortigate /azure Meraki - Wifi , Switching FortiNet - firewalls Cisco - switching, firewalls Good-to-Have Skills: Basic understanding of .NET, Python, PowerShell, Azure CLI, or Java. Familiarity with cloud governance tools like Azure Policy and disaster recovery solutions such as Azure Backup and Azure Site Recovery. Monitoring knowledge either in OP Manager or SolarWinds Infrastructure as Code Management - Terraform , Azure ADO (desirable)

Proficiency in Microsoft SQL Server (2016, 2017, 2019). Experience with database performance tuning and optimization (PTO). Knowledge of SQL Server security best practices. Familiarity with backup and recovery strategies. Experience with high availability (HA) and disaster recovery (DR) options for SQL Server. Strong understanding of SQL and T-SQL scripting. Experience with database monitoring tools (e.g., SQL Sentry, Redgate, SolarWinds). Knowledge of cloud-based databases, especially Azure SQL Database, is a plus.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Kyndryl’s Security & Resiliency is one of our most critical practices, ensuring enterprises, regardless of their size and complexity, remain secure, available, reliable, and resilient. We take Cybersecurity seriously. We're not just invested; we're committed. We're not just protecting data; we're empowering. Kyndryl is committed to making the world safer, not only by investing in state-of-the-art services and technologies but also by empowering underserved communities with essential cyber skills. When you walk through our doors, you're not only joining a team but you're also becoming part of a legacy. Welcome to Kyndryl, where Cybersecurity isn't just a job – it’s a passion; a commitment to designing, running, and managing the most modern and reliable technology infrastructure that the world depends on every day. Join us as a Cybersecurity Infrastructure Professional, where you'll be entrusted with the crucial task of maintaining and enhancing the infrastructure that is the backbone of our cybersecurity operations for our Fortune 500 clients. You'll be responsible for the orchestration of infrastructure, keeping our systems protected from the relentless advances of physical and cyber adversaries. Your vigilance and technical expertise will be the shield that safeguards our computer systems, networks, and invaluable data from the threat of unauthorized access, theft, damage, and other malicious activities. Your domain will revolve around preserving the integrity of an IT infrastructure, the security of networks, and the sanctity of data. If you have a passion for cybersecurity and are looking for a role that combines cutting-edge technology with the thrill of safeguarding critical assets, then this role is your gateway to the world of cybersecurity heroism. Join us at Kyndryl, and let's build the future of digital security together. Your Future at Kyndryl When you join Kyndryl, you're not just joining a company – you're entering a space of opportunities. Our partnerships with industry alliances and vendors mean you'll have access to skilling and certification programs needed to excel in Security & Resiliency, while simultaneously supporting your personal growth. Whether you envision your career path as a technical leader within cybersecurity or transition into other technical, consulting, or go-to-market roles – we’re invested in your journey. . Who You Are Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills and Experience Bachelor’s degree in computer science, Information Technology, or a related field. 5+ years of experience in networking and Security Cisco certifications such as CCNA, CCNP, Firewall Specialist, or equivalent. Expertise in networking protocols (TCP/IP, BGP, OSPF, MPLS, etc.). Expertise in Packet capture and analysis Experience with network monitoring and management tools (e.g., Cisco DNAC, APIC, SolarWinds, Syslog etc.. ) Preferred Skills and Experience Hands-on experience with Cisco SDA (Software-Defined Access) , Cisco ACI, Cisco Wireless, Cisco WSA Proxy and F5 Load Balancers. Hands-on experience with Cisco ISE and Firewalls Knowledge in Security compliance activities and Audits. Familiarity with network automation tools (Ansible, Python, etc.). Strong analytical and problem-solving skills. Excellent communication and teamwork abilities. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Project Description: Monitor the events or alerts on monitoring tools, perform initial investigation, and raise with the Support team. Experience in Service Desk Management and Voice Support with strong communication skills Requirements: Minimum 1-2 Years experience in managing command center NOC activities at L1 or SME role. Help manage a team of Monitoring, who would be responsible for managing, incidents, Monitoring alerts, Event on the ticketing monitoring tools. Help the team to Log details of all incidents, Alerts/events and problems utilizing standard reporting methods. Help the team to Provide first-line fixes, utilize relevant procedures, or escalate problems. Use supplied checklists and ensure that the problems highlighted are followed up. Maintain procedures compliant with ITIL, the company s quality management system. Documenting and reporting on Monitoring team activities such as incident reports, problem resolution, and staff training activities. Develop key dashboards for service availability, uptime and utilization metrics and play the role for monitoring requirements for both Infra and Application. Strong Knowledge of Computer, IT infrastructure, networks, servers Monitoring tools like Zabbix, etc. along with their components. Escalate tickets to L2 and L3 as appropriate and follow up for the resolution. Strong working knowledge of ITSM tools like ServiceNow, SMAX, etc. Bachelor s degrees in engineering with relevant certifications in OCI AZURE Cloud environments equivalent experience Prior hands-on experience in troubleshooting production issues for multi-tenant, highly scalable applications, and persistent web-based IT applications Experience in OS platforms (Linux, Window and System Skills in z/OS etc. Strong oral and written communication skills to effectively engage, persuade, influence, and articulate technical issues and solutions to various stakeholders. Prior hands-on experience in troubleshooting production issues for multi-tenant, highly scalable application, and persistent web-based IT applications. Strong customer service orientation and the ability to build relationships across all departments. Maintain and Update Service Documents and SOP. Responsible for identifying potential problems and/or trends of repetitive Incidents Good knowledge on Service Desk with written and oral communication skills. Proficiency in Operating Systems, Active Directory, VPN, ServiceNow, and ITIL practices. Experience with monitoring tools like Zabbix, SolarWinds, Centreon, CTLM and Nagios. Expertise in Excel reporting, PowerPoint, and SOP documentation. Ability to handle incidents, escalate issues, and ensure end-to-end resolution. Willingness to work in a 24x7x365 environment. Total Experience Expected: 00-01 years Minimum graduate in any stream.

Job Title: Senior System Administrator Location: Pune and Bengaluru Experience: 6-10 Years ( Relevant Exp ) Salary : Upto 18 LPA Notice Period : 30 Days Max ( Immediate Joiners Preferred ) Job Description: We are looking for a highly skilled Senior System Administrator to manage, maintain, and optimize our IT infrastructure. The ideal candidate will have deep expertise in system administration, server management, virtualization, and cloud technologies to ensure the smooth operation of our enterprise environment. Required Skills & Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. 6+ years of experience as a System Administrator in a complex IT environment. Strong knowledge of Windows Server, Linux, VMware, and Hyper-V . Hands-on experience with Active Directory, Exchange, Office 365, and virtualization platforms . Proficiency in cloud services (AWS, Azure, GCP) is a plus. Experience with monitoring tools (Nagios, Zabbix, PRTG, SolarWinds) . Expertise in storage solutions, backup technologies, and disaster recovery planning . Strong analytical and troubleshooting skills with the ability to work under pressure. Certifications such as MCSA, MCSE, RHCE, AWS Certified SysOps Administrator are highly preferred. Key Responsibilities: Manage and maintain Windows/Linux servers, ensuring optimal performance and availability. Oversee system security, including patch management, antivirus, and access controls. Implement and monitor backup and disaster recovery solutions. Manage Active Directory, Group Policy, DNS, DHCP, and other core infrastructure services. Troubleshoot complex system issues and provide root cause analysis. Automate administrative tasks using scripting (PowerShell, Bash, Python, etc.). Ensure compliance with IT policies and industry best practices. Work with cross-functional teams to support cloud (AWS, Azure, GCP) and hybrid environments. Monitor system performance and conduct capacity planning. Document system configurations, policies, and procedures. Provide mentorship and technical guidance to junior administrators.

As a member of the Infrastructure Shared Services, the Infrastructure Operations Analyst for Patching & Anti-virus will be the associate to his/her department towards the Business Units and project teams and will help in determining role Required Candidate profile Has understanding in IT Software and Hardware Basic Knowledge in using a Scheduling Software (example: SoIarwinds,CA Unicenter Autosys, or $Universe...) Basic Knowledge in using a Plonitoring Software

NO CAREER GAPS - DO NOT APPLY NAUKRI . 3 - 4 yrs Exp in System Admin & Desktop Support Night Shift SCCM & RMM Tools Azure Admin * Office 365 Admin Windows AD Windows & Mac Outlook & Exchange . Direct Co Sanjay WApp: 888-464-3032 Call: 022-4614-1600 .

Role Description Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide mentorship (Hierarchical or Lateral) to junior associates Outcomes 1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders for quicker resolution5) Contribute to planning and successful migration of platforms 6) Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution7) Provide inputs for root cause analysis after major incidents to define preventive and corrective actions Measures Of Outcomes 1) SLA Adherence2) Time bound resolution of elevated tickets - OLA3) Manage ticket backlog timelines - OLA4) Adhere to defined process – Number of NCs in internal/external Audits5) Number of KB articles created6) Number of incidents and change ticket handled 7) Number of elevated tickets resolved8) Number of successful change tickets9) % Completion of all mandatory training requirements Resolution Outputs Expected: Understand Priority and Severity based on ITIL practice resolve trouble ticket within agreed resolution SLAExecute change control tickets as documented in implementation plan Troubleshooting Troubleshooting based on available information from previous tickets or consulting with seniors Participate in online knowledge forums reference. Covert the new steps to KB articlePerform logical/analytical troubleshooting Escalation/Elevation Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA. Elevate to next level work on elevated tickets from L1 Tickets Backlog/Resolution Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tickets for infrastructure Installation Install and configure tools software and patches Runbook/KB Update KB with new findingsDocument and record troubleshooting steps as knowledge base Collaboration Collaborate with different towers of delivery for ticket resolution (within SLA resolve L1 tickets with help from respective tower. Collaborate with other team members for timely resolution of tickets. Actively participate in team/organization-wide initiatives. Co-ordinate with UST ISMS teams for resolving connectivity related issues. Stakeholder Management Lead the customer calls and vendor calls. Organize meeting with different stake holders. Take ownership for function's internal communications and related change management. Strategic Define the strategy on data management policy management and data retention management.Support definition of the IT strategy for the function’s relevant scope and be accountable for ensuring the strategy is tracked benchmarked and updated for the area owned. Process Adherence Thorough understanding of organization and customer defined process. Suggest process improvements and CSI ideas. Adhere to organization’ s policies and business conduct. Process/efficiency Improvement Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions. Take accountability for overall productivity efforts within the function including coordination of function specific tasks and close collaboration with Finance. Process Implementation Coordinate and monitor IT process implementation within the function Compliance Support information governance activities and audit preparations within the function. Act as a function SPOC for IT audits in local sites (incl. preparation interface to local organization mitigation of findings etc.) and work closely with ISRM (Information Security Risk Management). Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function Job Description. Coordination Support for CSI across all services in CIS and beyond. Training On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one to one mentorship for new joiners. Complete certification of respective career paths. Performance Management Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals for team members and mentees and provide feedback Assist new team members to understand the customer environment Skill Examples 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers. 2) Modify / Create runbooks based on suggested changes from juniors or newly identified steps3) Ability to work on an elevated server ticket and solve4) Networking:a. Trouble shooting skills in static and Dynamic routing protocolsb. Should be capable of running netflow analyzers in different product lines5) Server:a. Skills in installing and configuring active directory DNS DHCP DFS IIS patch managementb. Excellent troubleshooting skills in various technologies like AD replication DNS issues etc.c. Skills in managing high availability solutions like failover clustering Vmware clustering etc.6) Storage and Back up:a. Ability to give recommendations to customers. Perform Storage & backup enhancements. Perform change management.b. Skilled in in core fabric technology Storage design and implementation. Hands on experience on backup and storage Command Line Interfacesc. Perform Hardware upgrades firmware upgrades Vulnerability remediation storage and backup commissioning and de-commissioning replication setup and management.d. Skilled in server Network and virtualization technologies. Integration of virtualization storage and backup technologiese. Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements.f. Ability to perform the ITSM functions for storage & backup team and review the quality of ITSM process followed by the team.7) Cloud:a. Skilled in any one of the cloud technologies - AWS Azure GCP.8) Tools:a. Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow etcb. Skilled in SQL scriptingc. Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements9) Monitoring:a. Skills in monitoring of infrastructure and application components10) Database:a. Data modeling and database design Database schema creation and managementb. Identify the data integrity violations so that only accurate and appropriate data is entered and maintained.c. Backup and recoveryd. Web-specific tech expertise for e-Biz Cloud etc. Examples of this type of technology include XML CGI Java Ruby firewalls SSL and so on.e. Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa.11) Quality Analysis: a. Ability to drive service excellence and continuous improvement within the framework defined by IT Operations Knowledge Examples Good understanding of customer infrastructure and related CIs.2) ITIL Foundation certification3) Thorough hardware knowledge 4) Basic understanding of capacity planning5) Basic understanding of storage and backup6) Networking:a. Hands-on experience in Routers and switches and Firewallsb. Should have minimum knowledge and hands-on with BGPc. Good understanding in Load balancers and WAN optimizersd. Advance back and restore knowledge in backup tools7) Server:a. Basic to intermediate powershell / BASH/Python scripting knowledge and demonstrated experience in script based tasksb. Knowledge of AD group policy management group policy tools and troubleshooting GPO sc. Basic AD object creation DNS concepts DHCP DFSd. Knowledge with tools like SCCM SCOM administration8) Storage and Backup:a. Subject Matter Expert in any of the Storage & Backup technology9) Tools:a. Proficient in the understanding and troubleshooting of Windows and Linux family of operating systems10) Monitoring:a. Strong knowledge in ITIL process and functions11) Database:a. Knowledge in general database management b. Knowledge in OS System and networking skills Additional Comments The role requires managing the provisioning and decommissioning of servers, ensuring that all requirements are clearly defined and processes are followed efficiently. The Server Provisioning & Decommissioning Coordinator will be responsible for ensuring smooth operations in provisioning new servers, validating licenses, and controlling the budget related to server-related requisitions and accruals. The role also involves overseeing the decommissioning process and prioritizing server requests effectively. Key Responsibilities: Server Provisioning Control: - Manage the provisioning of new servers for new applications, ensuring that all requirements are clear and aligned with the BSD (Business Service Design) guidelines. - Validate and confirm the need for additional licenses, including Linux and SQL licenses, ensuring all software requirements are properly met. - Ensure server configuration, IP addresses, backup requirements, access permissions, and monitoring are clearly defined in the server request process. - Control and prioritize server provisioning tasks based on urgency and business needs, ensuring timely execution of requests. Server Decommissioning Control: - Initiate and oversee the decommissioning process for old servers, ensuring the proper removal of servers while maintaining control over the entire process. - Coordinate with teams to ensure all necessary steps are taken to securely decommission servers, including data removal and proper documentation. Budget Control: - Manage the server provisioning and decommissioning budget, ensuring accurate tracking of costs. - Oversee the creation of requisitions, ensuring that all purchases are justified and within budget constraints. - Maintain control over accruals, ensuring accurate financial forecasting and reporting related to server-related expenditures. Qualifications & Skills: - Proven experience in server provisioning, configuration, and decommissioning processes. - Strong understanding of Linux, SQL, and other server-related technologies. - Excellent organizational and communication skills, with the ability to prioritize tasks effectively. - Strong attention to detail with a focus on accuracy and efficiency. - Experience with budget management and requisition processes. Skills Linux,Server Administration,Server Management

Key Responsibilities: Network Design & Planning: Collaborate with the team to design and implement network solutions based on project requirements. Configuration & Installation: Configure routers, switches, firewalls, and other networking equipment in line with project objectives. Network Monitoring & Troubleshooting: Monitor network performance, identify potential issues, and troubleshoot connectivity problems. Documentation: Develop and maintain detailed network design and configuration documentation. Security Protocols: Implement and manage network security protocols, ensuring compliance with industry standards. Testing & Validation: Perform end-to-end testing of network infrastructure to ensure performance, scalability, and security. Project Management: Work with stakeholders to define timelines, deliverables, and milestones, providing regular updates on project progress. Support & Maintenance: Provide ongoing support and maintenance during the implementation phase and post-project. Required Qualifications: Proven experience in network architecture and implementation. Expert level knowledge on LAN & DC Switching technologies Good understanding and hands on working in all Cisco Catalyst & Cisco Nexus switches. Good Knowledge and configuration experience on SPAN, RSPAN & ERSPAN Good Understanding on 3-tier architecture Good understanding on Firewall rules and network segmentation. Hands-on experience with network security, firewalls, VPNs, and access control. Good network analytics and architectural skills in understating the complex network infrastructure. Hands on experience in Ruckus switches is an added advantage Must be able to prepare and contribute to network HLD & LLD Strong knowledge of networking protocols such as TCP/IP, BGP, OSPF, and MPLS. Proficiency with networking hardware (Cisco, Ruckus, etc.). Experience with networking tools (e.g., SolarWinds, NetBrain). Strong troubleshooting skills and the ability to diagnose and resolve complex network issues. Knowledge with cloud-based networking (AWS, Azure, etc.) is a plus. Excellent communication and collaboration skills. Ability to work in a high paced environment, be flexible, follow tight deadlines, organize.

Overview This position is for Network Expert to be a part of Global Infrastructure Managed Services IMS team to provide support in 24 7 rotational shift. The Network Engineer role is to support the stable operation of the in-house computer network. This includes planning, designing, installing, configuring, maintaining, and optimizing all network hardware, software, and communication links while ensuring minimal network downtime. The person will also diagnose, resolve, and document hardware and software network problems in a timely and accurate fashion and provide end user training and support where required. Responsibilities Install, configure, test, maintain, upgrade, patch, monitor, and troubleshoot networking hardware, software, networked peripheral devices, cabling Monitor and test network performance and provide network performance statistics and reports Leveraging toolkits like Solarwinds, Dynatrace. Receive, respond, and resolve incoming incidents and requests under agreed SLAs regarding telecommunications systems and network Perform remote analyze, diagnosis, and resolution of complex network problems for a variety of end users Recommend, schedule, and perform network improvements, upgrades, and repairs Practice network asset management, including maintenance of network component inventory Prepare, maintain, and adhere to procedures for logging, reporting, and statistically monitoring network data Liaise with, and provide training and support to, help desk support staff on network issues. Perform network equipment updates and respond to security audits Perform system backups and recovery Operational experience with or immediate on the job training in F5 and Palo Alto Networks security equipment will need to be achieved. Required Knowledge and Experience Education: University degree in engineering computer science or similar Experience: Minimum 4 year relevant work experience network administrator, network engineer. Certification: CCNA, CCNP, ITIL, zscaler Technologies required: Experience working on Cisco devices. Expertise on Cisco SDA will be a plus Extensive technical knowledge of Cisco IOS and technologies, protocols and standards, networking hardware and software solutions. Ability to operate network component analyzers, scanners, and testers. Hands-on network troubleshooting experience. Good understanding of ITIL processes and best practice Fluency in English, both written and spoken Must be highly motivated and have a positive attitude Understanding of SLA terms Proven track record working in a global and multicultural environment Cisco, Aruba, OSPF, BGP v4, Spanning Tree, 802.11 a/b/g/n, zscaler, TACACS+, SSH, TCP/IP, DNS, QOS, IPv4, AD, IP Management, Radius, VPN, Network Security, SAAS, Private Cloud, ITIL, Vendor Management Soft skill Requirements Business Results Orientation Strategic Innovative Orientation Leadership Collaboration and Influencing Customer Orientation Change Management Intercultural Sensitivity Value Orientation Team Development Ability to use initiative when needed Excellent communication skills (both written and verbal) Quick learner and efficient ability to get into new technologies and architectures.

Network Design & Configuration: Design, implement, and maintain secure and reliable network solutions. Configure, install, and maintain network hardware such as routers, switches, firewalls, and load balancers. Support network capacity planning and design for scalability and performance optimization. Network Monitoring & Troubleshooting: Monitor network performance and availability using tools like SolarWinds, Nagios, or PRTG. Identify and resolve network issues including latency, connectivity, and performance problems. Troubleshoot and resolve network-related issues across LAN, WAN, and wireless environments. Security: Implement and maintain network security protocols, firewalls, and VPN configurations to safeguard against unauthorized access. Collaborate with the security team to address network vulnerabilities and respond to security incidents. Documentation & Reporting: Create and maintain detailed documentation of network configurations, designs, and changes. Provide regular updates on network performance, incidents, and troubleshooting efforts. Collaboration & Support: Work closely with other IT teams to ensure seamless integration of network systems with applications and databases. Provide second and third-tier support for network-related issues. Assist in the planning and execution of network upgrades and migrations. Project Management: Assist with network-related projects including upgrades, deployments, and migrations. Ensure that projects are delivered on time, within scope, and meet performance requirements. Required Qualifications: Experience: 3-5 years of hands-on experience in network engineering or related field. Technical Skills: Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, VPN, BGP, OSPF, etc.). Experience with network hardware (Cisco, Juniper, Arista, etc.). Hands-on experience with network monitoring tools (e.g., SolarWinds, Wireshark). Familiarity with network security practices (firewalls, VPNs, intrusion detection/prevention systems). Solid understanding of wireless networking, QoS, and network segmentation. Certifications (preferred but not required): CCNA, CCNP, or other relevant certifications. CompTIA Network+, Certified Information Systems Security Professional (CISSP) are also a plus. Soft Skills: Strong analytical and troubleshooting skills. Excellent written and verbal communication skills. Ability to work both independently and collaboratively with cross-functional teams. Detail-oriented with strong organizational and time management skills.

Strong 8+ yrs of experience in VMware , Windows patching VMWARE Windows,windows patching,windows server patching Active Directory (L2 & above) Linux(added advantage) Hybrid Call Garima-8383973628 Garimaimaginators@gmail.com

About The Role : Design, implement, and manage enterprise network infrastructure, including routers, switches, and wireless solutions. Configure and maintain Cisco, Brocade, Dell, Meraki, and Extreme switches. Deploy and troubleshoot Cisco and Cisco Viptela SD-WAN solutions. Manage and optimize WAN circuits from service providers like AT&T. Administer Cisco Wireless LAN Controllers (WLC) and Wireless Access Points (WAP), along with a few Fortinet and Meraki wireless solutions. Monitor and maintain IP address management (IPAM) using SolarWinds appliances. Troubleshoot and resolve network connectivity issues, ensuring high availability and performance. Collaborate with cross-functional teams to support business needs and network expansion. Primary skills Hands-on experience with enterprise routing, switching, and SD-WAN technologies. Strong knowledge of Cisco, Meraki, Brocade, and Extreme networking products. Experience with wireless networking and WLC/WAP management. Understanding of WAN circuit provisioning and troubleshooting. Familiarity with IPAM solutions like SolarWinds. Secondary skills Troubleshoot and resolve network connectivity issues, ensuring high availability and performance. Collaborate with cross-functional teams to support business needs and network expansion.

Work under the ISS directives to monitor compliance for both patching and anti-virus management, investigate and implement solutions for non-compliance, and perform regular patching activities. Required Candidate profile Knowledge in security and anti-virus/encryption (e.g., Bitlocker, Defender). Experience in managing antivirus/encryption tools, primarily Defender and Bitlocker, but not limited to them.

Role Description We are seeking a skilled Voice Engineer to lead and maintain enterprise-grade voice and collaboration infrastructure. The ideal candidate should have hands-on expertise in Cisco Unified Communications Manager (CUCM), cloud-based UC platforms like AWS Connect, Microsoft Teams, Zoom, SBC Edge devices, and Verba Voice recording platforms. This role ensures seamless integration, security, and performance of voice services across hybrid environments. Key Responsibilities Manage and maintain the Voice Estate, ensuring optimal performance and availability. Perform capacity planning, monitoring, and maintenance of voice infrastructure. Collaborate with global, cross-functional teams in a multi-locational, matrixed environment. Work closely with Service Desk, Platforms, Information Security, and End User Services teams to ensure smooth voice operations. Take ownership of incidents, problems, and issues, ensuring timely resolution within SLAs/OLAs. Provide technical expertise for change requests, project work, and ongoing maintenance (e.g., firmware upgrades and patch cycles). Administer and optimize Session Border Controllers (SBCs) such as Sonus/Ribbon voice gateways. Support and configure Cisco Call Manager, Cisco Meeting Server, and Expressway-C/Expressway-E. Manage and maintain Verba Voice recording platforms. Administer and monitor voice devices through Logic Monitor. Support Power BI for voice device monitoring. Utilize network probes and packet capture analysis for troubleshooting and performance optimization. Maintain and enhance Standard Operating Procedures (SOPs) and documentation related to voice infrastructure. Participate in on-call rotations and weekend support as needed. Troubleshooting & Maintenance Resolve complex voice quality issues (jitter, latency, packet loss) using tools like Wireshark, SolarWinds. Perform firmware upgrades, patching, and system health checks. Monitor and optimize SBC configurations (Ribbon, AudioCodes). Collaboration & Support Configure voice systems (Cisco Unified CM, MS Teams Direct Routing, Ribbon, AudioCodes SBC). Integrate legacy PBX systems with cloud UC platforms (e.g., Teams Phone System, Zoom Phone). Design SIP trunking solutions, QoS policies, and disaster recovery plans. Work with network, security, and DevOps teams to ensure end-to-end voice service reliability. Provide Tier 2/3 support for critical incidents and mentor junior engineers. Documentation & Compliance Maintain detailed network diagrams, SOPs, and configuration guides. Ensure compliance with security standards (GDPR, HIPAA) for voice traffic and call recordings. Qualifications And Experience Required Minimum 7 years’ experience as a Unified Communications Engineer in a large enterprise or global MNC environment. Hands-on experience in support and implementation of VoIP Technologies. Strong experience in managing Verba Voice recording platforms. Expertise in managing Session Border Controllers (SBCs) such as Ribbon/Audiocodes. Experience working with Cisco Call Manager and Microsoft PowerShell. Deep understanding of Microsoft Teams voice design and enterprise telephony integration. Experience in certificate management for maintaining the voice infrastructure. Proficiency in network probes and packet capture analysis for troubleshooting. Strong analytical, troubleshooting, and problem-solving skills. Ability to work in a fast-paced, global team environment and collaborate effectively with cross-functional teams. Flexibility to support after-hours work, weekend activities, and on-call rotation when required. Preferred Certifications (Optional But Beneficial) Microsoft Teams Voice Engineer Associate (MS-700/720) Cisco Certified Network Associate (CCNA) – Collaboration Ribbon SBC Professional ITIL Certification (Preferred) Skills Microsoft Exchange,Voice Networking,Mobile Device Management

Strong 8-13 yrs of experience in VMware , Windows patching VMWARE Windows,windows patching,windows server patching Active Directory (L2 & above) Linux(added advantage) Required Candidate profile Hybrid Rotational shifts Call Vikas at 8527840989 Email vikasimaginators@gmail.com

Provide L2-level support for Cisco network infrastructure, including routers, switches, firewalls, and wireless controllers. Perform troubleshooting and root cause analysis of network issues, ensuring minimal downtime. Configure and maintain VLANs, STP, OSPF, EIGRP, BGP, VPNs, and QoS settings. Collaborate with L3 engineers and architects for escalation and resolution of complex network issues. Monitor network performance and security using tools like SolarWinds, Cisco Prime, and Wireshark. Support network hardware/software upgrades, patch management, and firmware updates. Implement and maintain network security policies, including ACLs and firewall rules. Coordinate with vendors and service providers for circuit troubleshooting and maintenance. Maintain network documentation, diagrams, and standard operating procedures (SOPs). Provide technical support during major incidents and participate in post-incident reviews. L2-level support for Cisco network infrastructure, including routers, switches, firewalls, and wireless controllers.

Project Role :Network Operations Representative Project Role Description :Configure, integrate and manage the life cycle of telecommunication network elements and associated configuration across Fulfillment and Assurance. Manage back office system data records. Support customer activations and configuration adjustments. Must have skills :Wireless Technologies Operations Good to have skills :Cisco Firewall Minimum 7.5 year(s) of experience is required Educational Qualification :Any graduate Key Reponsibilities :Respond to user/client escalations and engage functional escalation and Management escalation as required Manage requests incidents on ITSM tool Implement the changes as applicable, test the changes and handover to customer Manage the incidents, infra structure changes Required for easy transition into role and join on-call group which is high priority Work as a support lead and follow ITIL processes Works with the teams on upcoming features to identify risks and dependencies Technical Experience : Must have good hands on experience on Wireless Access Point and packet analysis for network troubleshooting Installation and Configuration on Cisco routers, Load balancer, Switches , Cabling and Patch panels Good documentation and communication skills Good Knowledge on Network Monitoring tools like SolarWinds Orion and Cisco Prime Hands on troubleshooting skills in Cisco routers, Cisco Nexus Switches, Voice and Wireless Devices Professional Attributes :-Good communiction skill, Leadership skills, team handling skills, analytical skills and good presentation skills and ability to work independently-Willing to work in 24/7 support rotational shifts