Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Solarwinds Administration Good to have skills : Splunk Administration, AppDynamics Administration, Dynatrace Administration, No Function Specialty Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Job Summary :We are seeking an experienced SolarWinds Administrator to lead the implementation and management of our network and systems monitoring solutions. The ideal candidate will possess deep knowledge of SolarWinds, strong troubleshooting skills, and the ability to work collaboratively with development and operations teams to enhance network and system performance.Key Responsibilities: SolarWinds Administration: Install, configure, and maintain SolarWinds environments for various applications and services. Manage user roles, permissions, and access controls within SolarWinds. Monitor and optimize SolarWinds performance, ensuring that metrics and alerts are properly configured. Development and Customization: Develop and implement custom dashboards, reports, and alerts tailored to business needs. Create and configure custom instrumentation for applications to capture key performance metrics. Collaborate with development teams to integrate SolarWinds with CI/CD pipelines. Performance Monitoring and Troubleshooting: Analyze network and system performance data to identify bottlenecks, anomalies, and areas for improvement. Troubleshoot and resolve issues related to network and system performance using SolarWinds tools and features. Conduct root cause analysis of performance issues and present findings to stakeholders. Qualifications: Education:Bachelor's degree in Computer Science, Information Technology, or a related field. Experience:5-10 years of experience with SolarWinds, including administration and development roles. Technical Skills: Strong understanding of network and system architecture and performance metrics. Proficiency in scripting languages such as PowerShell, Python, or Bash. Experience with database technologies (SQL, NoSQL) and cloud platforms (AWS, Azure, GCP). Analytical Skills:Excellent problem-solving abilities and a strong analytical mindset focused on performance optimization. Certifications:External certifications related to SolarWinds or network/system administration are highly desirable. Communication:Strong verbal and written communication skills, with the ability to convey technical concepts to non-technical audiences.Work Location:Bangalore / Gurugram / Pune / Hyderabad / Mumbai / Noida / KolkataWork Schedule:Must work from the office 5 days a week on rotational shifts. Qualifications 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Network Infrastructures Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of network infrastructures and resolving any technical problems that may arise. Your expertise in troubleshooting and problem-solving will be essential in maintaining the efficiency and reliability of our applications and cloud support services. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Collaborate with cross-functional teams to troubleshoot and resolve application and network infrastructure issues. Monitor and analyze system performance to identify and address any bottlenecks or inefficiencies. Provide technical support and guidance to end-users, ensuring timely resolution of their issues. Develop and maintain documentation for troubleshooting procedures and best practices. Stay updated with the latest industry trends and technologies to continuously improve the application support process. Professional & Technical Skills: Must To Have Skills:Proficiency in Network Infrastructures. Strong understanding of network protocols, including TCP/IP, DNS, DHCP, and VPN. Experience with network monitoring tools such as Wireshark or SolarWinds. Knowledge of firewall configurations and security protocols. Familiarity with cloud platforms like AWS or Azure. Good To Have Skills:Experience with ITIL framework. Experience in scripting languages like Python or PowerShell. Understanding of virtualization technologies such as VMware or Hyper-V. Additional Information: The candidate should have a minimum of 3 years of experience in Network Infrastructures. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Security Architect Project Role Description : Review and integrate all application requirements, involving security requirements. Review and integrate the application security technical architecture requirements. Provide input into final decisions regarding application security. Must have skills : Enterprise Architecture Strategy Good to have skills : Microsoft Windows Server Administration, Windows Scripting, VMware Datacenter Virtualization Architecture and Design Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :The Datacenter Services Enterprise Architect is responsible for designing, managing, and optimizing on-premises datacenter infrastructure. This role ensures the datacenter's reliability, scalability, and security while aligning technology strategies with business goals. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure the security of applications and make recommendations to enhance security measures. Collaborate with stakeholders to understand application security requirements. Design and implement application security solutions. Conduct security assessments and vulnerability testing. Develop and maintain application security policies and procedures. Professional & Technical Skills: Performing infrastructure design, strategy, and services and participating in the implementation of computer system, network, storage, and security infrastructure Suggesting ideas to reduce IT costs in current environment. The DCS architect must demonstrate the capacity to develop a robust server and storage architecture. Identify the technical gaps in the IT environment & suggest the industry best practice. Collaborate with key stakeholders to understand business needs and translate them into technical solutions. Maintaining a functional relationship with multi-disciplinary teams to support overall resource efficiency Ensure high availability, disaster recovery, and business continuity. Leading and supporting data center virtualization ( VMware & Windows), service delivery, automation, and implementation. Manage vendor relationships and evaluate modern technologies for potential integration. Provide technical guidance to internal teams and stakeholders. Communicating effectively with technical and non-technical people to ensure that everyone understands the benefits and limitations of technology and data solutions. Exhibit strong problem-solving and leadership skills Additional Information: 18+ years of experience in Enterprise datacenter operations & Architecture. Require a comprehensive understanding of technology and business strategy and prior work experience involving project management and leadership. Expertise in server infrastructure like Dell, HP, IBM, UCS etc. Operational experience in windows, VMware, SQL Database, storage. Good knowledge of networking technologies. Understanding of Cloud concepts. Working experience of Software and hardware lifecycle management. Proficiency in any of the virtualization platforms such as VMware, Hyper-V, or KVM etc. Good understanding of operating systems like Windows, Linux, and knowledge of the database technologies like SQL, Oracle etc. Good Understanding of automation tools like Ansible, Puppet , PowerShell etc. Good understanding of system monitoring solutions like Nagios, SolarWinds etc. Knowledge of datacenter power, cooling, and environmental considerations Qualifications 15 years full time education

Job Purpose/ Summary NCR Atleos is seeking a MS SQL DBA with Azure SQL experience who will provide an expert level support for highly available SQL Server environments. The ideal candidate will be articulate and approachable and have practical/working knowledge of clustering, log shipping, mirroring, replication, and Always On availability groups as methods used to meet business needs. The ideal candidate must also be able to troubleshoot time sensitive production issues in a timely manner. Essential Duties and Responsibilities Experience working in large Azure environments, spanning multiple accounts/subscriptions, availability zones, and regions. Exposure to Azure IaaS & PaaS Services, experience in migration of workloads to cloud and understanding of Azure native services and disk pooling. Experience in managing SQL Server 2008, 2012, 2014 ,2016 and 2019 as well as sun setting older databases/versions. Experience to configure and maintain database servers and processes, including monitoring of system health and performance, to ensure high levels of performance, availability, and security. Experience in troubleshooting and resolving database integrity issues, blocking and deadlocking issues, replication mirroring and log shipping issues, connectivity issues etc. Experience in Performance Tuning, Query Optimization, using SQL Server monitoring utilities such as Spotlight (preferred), Redgate, IDERA or SolarWinds SentryOne. Ability to detect/ troubleshoot SQL Server related CPU, memory, I/O, disk space and other resource contention. Good Experience in backups, restores, recovery models, database shrink operations, DBCC commands. Experience with Always On design, Availability groups, replication, log shipping, mirroring and storage replication technologies Experience in indexes, index management, integrity checks, configuration, patching Knowledge of SQL Server tools (Profiler, DTA, SSMS, SAC, SSCM, PerfMon, DMVs, system procs) Solid acquaintance with windows server, security delegation, SPNs, storage components Independently analyse, solve, and correct issues in real time, providing problem resolution end-to-end. Experience with designing DR plans while satisfying SLA requirements and conducting Disaster recovery tests. Designing/Recommending database alerts for monitoring database availability and performance. Ability to work with internal and external auditors on PCI compliance audits. Ability to accurately monitor environments, resolve issues, and plan capacity improvements. Refine and automate regular processes, track issues, and document changes. Highly self-motivated and excellent time management skills. Strong interpersonal and communication skills. Core Competencies and Skills Excellent planning, organizational, innovation and initiative skills. Ability to work independently as well as with a team of onshore and offshore resources. Team player and acts both as a player and as mentor. Superior knowledge in administering MS SQL Server. Education Masters degree in computer science preferred, a bachelors degree in computer science or equivalent degree/experience must. Experience Minimum 10+ years of experience as MS SQL database administrator. Hands-on experience with MS SQL Server 2008 R2, 2012, 2014, 2016 and 2019 required. Experience with Azure SQL in a multi-region configuration Expertise Microsoft SQL Server on VM, Azure SQL Managed Instance, Azure SQL. Success criteria and performance measures Demonstrates collaboration with multiple teams for successful solutions. Adheres to standards and guidelines. Continually monitors creative product to ensure it conforms to the existing environments. Flexible work hours and provide 24x7 support for critical production systems.

Hiring for Nexthink Expert. Experience: 5+yrs Role: Nexthink Expert Location- Pune/Remote Job Type- Permanent Experience & Skills Required: 5+ years managing Digital End User Infrastructure, Systems, and Virtual Infrastructure in large production environments. Expertise in Nexthink—advanced monitoring, designing, implementation, patching, troubleshooting, and customization. Proven experience integrating Nexthink with platforms like ServiceNow, SolarWinds, Dynatrace, Azure, AWS, VMWare, and more. Strong skills in Windows PowerShell scripting, dynamic application design, and infrastructure monitoring. Comprehensive experience with End User Computing, Client Devices, Enterprise Systems, Databases, and cloud platforms (Azure, AWS). Experience in Nexthink HA/DR implementation and administration. Good knowledge of Digital & Cybersecurity service management processes. Certifications: ✅ Nexthink Professional Certification Those are interested share your cv on sujata.gore@aceiserv.com Job Type: Full-time Schedule: Day shift Monday to Friday Work Location: In person

We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. AHEAD is searching for a Windows Engineer to be a part of our Managed Services team.Candidates are eager to learn, customer focused, an effective communicator, self-initiating and can perform most tasks without direct oversight. Duties and Responsibilities: Daily administration and support of core infrastructure systems Identify, analyze, and resolve problems on a variety of Operating Systems Windows Perform root cause analysis for issues / provide workarounds to ensure business continuity Create and document application & infrastructure requirements by working with those involved in the development of IT enhancements and changes, including Business Systems staff, developers, business stakeholders, and outside consultants as needed Ensure that client's infrastructure is healthy, stable, documented, and configured with accepted technical best practices Ensure business continuity and security across all systems supporting the company IT operations Qualifications/ Technology Experience: Minimum of 7 years of related experience in supporting Windows in an enterprise environment Experience in Active Directory (Group Policy , AD Replication Troubleshooting , DFSR , Kerberos Authentication , Advanced Troubleshooting Skills Windows Server Administration - (DNS , DHCP , Windows Server related advanced troubleshooting , Patching related troubleshooting ) Microsoft OS or other related training and certification required (MCSA, MCSE) Strong knowledge on Azure Infrastructure Entra ID Knowledge Experience in PowerShell and the ability to create and utilize scripts preferred Strong SCCM knowledge is required Managed Services or Consulting experience is a plus ITILv4 certification encouraged Qualifications: Soft Skills Technical troubleshooting and problem-solving capabilities. Approach projects and problems with a security first mindset. Superior customer service and training skills, Strong sense of urgency, ability to set priorities Ability to work without direct supervision. Organized and able to shift tasks as priorities evolve. Team-oriented collaborator willing to share knowledge and experience. Solid communicator with the ability to provide professional documentation. Excellent written and verbal interpersonal skills and ability to build and maintain collaborative and positive working relationships at all levels Skilled in achieving results in a customer centric environment Self-motivated, able to work in a fast-paced environment and perform the job with little guidance Experience with performance monitoring tools LogicMonitor, SolarWinds, Elastic, etc. Ability to effectively interact with all levels of business via phone, written communication, and in person

Responsible for issuing an acknowledgment On Time and own the full responsibility to drive the key metrics MTTA (Mean Time To Acknowledge) & MTTE (Mean time to Engage) Ability to correlate alerts and create a meaningful picture to conclude an impact Ability to understand and correlate logs to problems Aggressively chase the relevant On Call teams to Engage the final resolver for the Incident in the shortest possible time Log all Incident/Service Request details, allocating categorization and prioritization codes Record and classify received Incidents and undertake an immediate effort in order to restore a failed Service as quickly as possible Keep users informed about their Incidents status at agreed intervals Provide first-line investigation and diagnosis of all Incidents Verify resolution with users and resolve Incidents in the ITSM tool Escalate Major Incidents to the Incident Commander & others as per Escalation Matrix Escalate Incidents at risk of breaching Service Level Agreement to the Incident Coordinator or others as required Excellent communication & interpersonal skills Qualification: B Sc , B Tech (other Graduation also works provided they have relevant experience) 0-6 month of experience in Monitoring distributed systems Knowledge of Nmon, Nagios, Grafana, Solarwinds Orion, Centreon OR any such monirning tool is mandatory Knowledge of basic ITIL concepts of Alerting and Incident Management OK to working in a 24/7 production operations support environment and Incident Management Need to work in Rotational shifts Work location: Hyderabad (No Work From Home)

Opportunity for a Nexthink Expert! Experience: 5+yrs Role: Nexthink Expert Location: Pune/Remote Job Type: Permanent Experience & Skills Required: 5+ years managing Digital End User Infrastructure, Systems, and Virtual Infrastructure in large production environments. Expertise in Nexthinkadvanced monitoring, designing, implementation, patching, troubleshooting, and customization. Proven experience integrating Nexthink with platforms like ServiceNow, SolarWinds, Dynatrace, Azure, AWS, VMWare, and more. Strong skills in Windows PowerShell scripting, dynamic application design, and infrastructure monitoring. Comprehensive experience with End User Computing, Client Devices, Enterprise Systems, Databases, and cloud platforms (Azure, AWS). Experience in Nexthink HA/DR implementation and administration. Good knowledge of Digital & Cybersecurity service management processes. Certifications: Nexthink Professional Certification If interested please share CV to hr@aceiserv.com

The Senior System Administrator is responsible for maintaining, designing, migrating and upgrading system configurations across our diverse IT environment. This includes managing Windows servers, VMware ESXI, Azure platform, and several other critical components. This role demands a deep understanding of systems administration, virtualization, and cloud technologies to ensure optimal performance and security. Key Responsibilities: Design, install, configure, implement, and maintain Windows servers across multiple sites. Design, install, configure, implement, and maintain Azure Virtual Desktop AVD cloud service Managing Microsoft Exchange on-premises, M365 and MS Intune. Understanding backups, recovery, and system upgrades. Working on windows server 2016 to 2022 roles and features. Understanding RDS CAL service. Administration of VMware ESXI infrastructure, including setting up, configuring, and troubleshooting. Manage Azure cloud resources and services, ensuring cost-effectiveness, security, and scalability. Implement and manage Azure Virtual Desktop and Horizon VDI Components. Working knowledge of Hyperconverged infrastructure HCI” like Nutanix, VxRail, Azure Stack ...etc. Manage and maintain the Active Directory Domain Controller, including users, groups, OUs, and permissions. Manage and maintain all windows server services like DNS, DHCP, WSUS, FTP, SFTP, WDS. Design, implement, and troubleshoot Group Policies to enforce company security and operational standards. Handle tasks using tools like AD Manager, AD Audit, AD Sync ...etc. Should be able to perform AD and all related services health check. Understand, Implement and manage the Certificate Authority infrastructure. Maintain and administer MFA (Multi-Factor Authentication) to bolster system and data security. Must have general understanding about networking core concepts and must be able to actively participate in general issues. Regularly monitor system logs and alerts to maintain system health and security. Maintain availability of PAM (Privileged Access Management) and understanding of its core components. Working on vulnerability remediation for windows sever OS, services, Nutanix, VMware... etc. Who you are: 5 to 7 Years prior experience in an IT support position. Strong working knowledge of PowerShell scripting or any automation tools and scripts Understanding core concepts of cloud services like O365, MS teams, Azure AD, SharePoint Excellent knowledge of server administration, Patch Management & OS specific debugging tool Good understanding of monitoring systems like PRTG, SCOM, SolarWinds. Provide technical hands-on support at a L3 level for incident and request management including resolution of escalated incidents, problems or changes from L1 support. Responsible for Problem management and root cause analysis for repeated incidents or outages. Ability to work and collaborate in a team environment. Good understanding of ITIL processes and tools like ServiceNow, BMC remedy, SCSM, ManageEngine etc. Responsible to provide support on-call, out of office hours including emergencies and routine maintenance windows. Provide technical support, guidance, and expertise to junior staff members. Collaborate with other departments and vendors for system integration and upgrades. Document procedures, configurations, and instructional guides for the team.

Role Description Role Proficiency: Resolve complex trouble tickets spanning across different technologies and fine tune infrastructure for optimum performance and/or provide technical people and financial management (Hierarchical or Lateral) Outcomes 1) Mentor new team members in understanding customer infrastructure and processes2) Review and approve RCA prepared by team and drive corrective and preventive actions for permanent resolution3) Review problem tickets for timely closure. Measure incident reduction achieve by problem record for showcasing during Governance review4) Provide technical leadership for change implementation 5) Review CSI initiatives and aggressively drive for time bound closure to achieve optimization and efficiency goals6) Drive delivery finance goal to achieve project forecast numbers 7) Work on proposals and PIP for identified greenfield opportunity to increase revenue Measures Of Outcomes 1) SLA Adherence2) Time bound resolution of elevated tickets - OLA3) Manage ticket backlog timelines - OLA4) Adhere to defined process – Number of NCs in internal/external Audits5) Number of KB articles created6) Number of incidents and change tickets handled 7) Number of elevated tickets resolved8) Number of successful change tickets9) % Completion of all mandatory training requirements10) Overall financial goals of project11) % of incident reduction by problem management12) Number of repeated escalations for the same technical issue Resolution/Response Outputs Expected: Daily review of resolution and response SLA for early intervention of SLA management Troubleshooting Troubleshooting based on available information from previous tickets or consulting with seniors. Participate in online knowledge forums reference. Convert the new steps to KB articlePerform logical/analytical troubleshooting. Work on problem tickets to identify permanent solutions. Assist and lead technical teams to rope in technology experts for complex issues Escalation/Elevation Escalate within organization/customer peer in case of resolution delay. Define OLA between delivery layers (L1 L2 L3 etc) and enforce adherence. SPOC for any customer and leadership escalations Tickets Backlog/Resolution Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tickets for infrastructure. Runbook/KB Review KB compliance and suggest changes. Initiate and drive periodic SOP review with customer stake holders Collaboration Collaborate with different towers of delivery for ticket resolution (within SLA) Resolve L1 tickets with help from respective tower. Collaborate with other team members for timely resolution of tickets. Actively participate in team/organization-wide initiatives. Co-ordinate with UST ISMS teams for resolving connectivity related issues Stakeholder Management Lead the customer calls and vendor calls. Organize meeting with different stake holders. Take ownership for function's internal communications and related change management. Strategic Define the strategy on data management policy management and data retention management. Support definition of the IT strategy for the function’s relevant scope and be accountable for ensuring the strategy is tracked benchmarked and updated for the area owned. Process Adherence Thorough understanding of organization and customer defined process. Suggest process improvements and CSI ideas. Adhere to organization’ s policies and business conduct Process/efficiency Improvement Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions. Take accountability for overall productivity efforts within the function including coordination of function specific tasks and close collaboration with Finance. Process Implementation Coordinate and monitor IT process implementation within the function Compliance Support information governance activities and audit preparations within the function. Act as a function SPOC for IT audits in local sites (incl. preparation interface to local organization mitigation of findings etc.) and work closely with ISRM (Information Security Risk Management). Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function Job Description. Coordination Support for CSI across all services in CIS and beyond. Training On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one-on-one mentorship for new joiners. Complete certification of respective career paths. Explore cross training possibilities for improved efficiency and career growth. Performance Management Update FAST Goals in NorthStar; track report and seek continues feedback from peers and manager. Set goals for team members and mentees and provide feedback.Assist new team members understanding the customer environment day-to-day operations and people management for example roster transport and leaves. Prepare weekly/Monthly/Quarterly governance review slides. Drive finance goals of the account. Skill Examples 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers. 2) Modify / Create runbooks based on suggested changes from juniors or newly identified steps3) Ability to work on an elevated server tickets to resolution4) Networking:a. Trouble shooting skills in static and Dynamic routing protocolsb. Should be capable of running netflow analyzers in different product lines5) Server:a. Skills in installing and configuring active directory DNS DHCP DFS IIS patch managementb. Excellent troubleshooting skills in various technologies like AD replication DNS issues etc.c. Skills in managing high availability solutions like failover clustering Vmware clustering etc.6) Storage and Back up:a. Ability to give recommendations to customers. Perform Storage and backup enhancements. Perform change management.b. Skilled in in core fabric technology storage design and implementation. Hands on experience in backup and storage Command Line Interfacesc. Perform Hardware upgrades firmware upgrades vulnerability remediation storage and backup commissioning and de-commissioning replication setup and management.d. Skilled in server Network and virtualization technologies. Integration of virtualization storage and backup technologiese. Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements.f. Ability to perform the ITSM functions for storage and backup team; review the quality of ITSM process followed by the team.7) Cloud:a. Skilled in any one of the cloud technologies - AWS Azure GCP.8) Tools:a. Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow etcb. Skilled in SQL scriptingc. Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements9) Monitoring:a. Skills in monitoring of infrastructure and application components10) Database:a. Data modeling and database design; Database schema creation and managementb. Identification of data integrity violations so that only accurate and appropriate data is entered and maintained.c. Backup and recoveryd. Web-specific tech expertise for e-Biz Cloud etc. Examples of this type of technology include XML CGI Java Ruby firewalls SSL and so on.e. Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa.11) Quality Analysis: a. Ability to drive service excellence and continuous improvement within the framework defined by IT Operations Knowledge Examples Good understanding of customer infrastructure and related CIs.2) ITIL Foundation certification3) Thorough hardware knowledge 4) Basic understanding of capacity planning5) Basic understanding of storage and backup6) Networking:a. Hands-on experience in Routers witches and Firewallsb. Should have minimum knowledge and hands-on with BGPc. Good understanding in Load balancers and WAN optimizersd. Advance back and restore knowledge in backup tools7) Server:a. Basic to intermediate powershell / BASH/Python scripting knowledge and demonstrated experience in script based tasksb. Knowledge of AD group policy management group policy tools and troubleshooting GPO sc. Basic AD object creation DNS concepts DHCP DFSd. Knowledge with tools like SCCM SCOM administration8) Storage and Backup:a. Subject Matter Expert in any of the and Backup technologies9) Tools:a. Proficient in understanding and troubleshooting of Windows and Linux family of operating systems10) Monitoring:a. Strong knowledge in ITIL process and functions11) Database:a. Knowledge in general database managementb. Knowledge in OS System and networking skills Additional Comments REQUIRED EXPERIENCE AND ABILITIES 1. Strong leadership of technical teams in a distributed environment 2. Hands on technical experience - Strong working knowledge of Developing, Designing and implementing large scale enterprise applications. 3. Possess strong analytical skills, organizational skills, attention to detail, and excellent verbal and written communication skills(Ability to prepare clear, concise, and persuasive communications with multiple stakeholders) 4. Demonstrated self-motivation and accountability; flexibility 5. Ability to recruit and develop cohesive teams 6. Ability to establish and maintain effective working relationships with co-workers, managers and internal and/or external customers 7. Good knowledge of Agile process 8. Managing Distributed and Enterprise web applications with strong experience executing Java projects 9. Proven ability to understand technological infrastructure and how it relates to project solutions and integrations, demonstrate the relationship of data structures as they relate to integrated systems solutions on a healthcare system 10. Demonstrates excellent consultative, solution selling skills and technical leadership 11. Demonstrated ability to adapt to new technologies and learn quickly; ability to think abstractly 12. Bachelor of Engineering in Computer Science or equivalent degree 13. Ability to think out of the box and be innovative 14. Ability to resolve blockers of team members both technically and functionally REQUIRED TECHNICAL SKILL SET Must have: 1. Proficient in Java, J2EE with a good knowledge of its ecosystems 2. Solid understanding of fundamental design and architecture patterns such as: n-tier, Publish/Subscribe, REST, MVC, Microservices, Data Access (OR/M, DAO’s…etc.), Integration tools, Knowledge of SOAP, REST and XML technologies (XML, XPath, XSL, XML Schema, RNG, DTD, XQuery, DOM, etc.) 3. Good hands on experience with MVC, JDBC, RESTful, SOAP and Micro Services. 4. Experience with popular application frameworks, such as Spring, JSF, Struts, Spring MVC, Spring Boot, Prime faces… Etc and UI frameworks such as React,Angular,Jquery etc. 5. Experience in Database (SQL) database design, Query Development and performance tuning as applicable w.r.t Oracle/DB2 6. Experience / knowledge of healthcare systems and comprehensive understanding of large healthcare payer overall structure, processes, functions including Claims, Membership and Provider processing is an asset 7. Experience using tools like Jira, Confluence, MS SharePoint etc. is an asset 8. 5 or more years related experience in relevant technologies/roles; 8+ Overall experience 9. Adherence to best coding practices and principles 10. Good Knowledge of performance tuning and provide optimal code 11. Should have good exposure to CI/CD frameworks like Jenkins, Docker etc Nice to have: 1. Expert level experience with business and technical applications, or any combination of education and experience, which would provide an equivalent background 2. Multi database, multi-language or multi business application experience preferred 3. Experience with Rules Engines such as Drools Key Responsibilities 1. Lead offshore team in all aspects of application development 2. Coordination of development effort with onshore teams 3. Participates in developing application scope and objectives and preparing functional and/or technical specifications 4. Analyses and classifies complex change request and identifies and documents possible enhancements 5. Develops and performs unit testing and fixes defects identified during testing and re-executes unit tests to validate results 6. Codes and maintains complex components of information systems. 7. Develops and performs system testing and fixes defects identified during testing and re-executes unit tests to validate results 8. Participates in integrating activities with other IT departments for successful implementation and support of project efforts 9. Ensure team delivers with Quality and Performance Skills Azure,Aws,Aws Cloud,Azure Cloud

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Job Description Routing, Switching, Fortinet and SDWAN Maintenance and configuration of routers, switches, firewalls, load balancers etc Hands-on experience working on Firewalls/Routers/ Switches (Cisco Routers/Switches, Fortinet/Palo Alto Firewalls) Experience working on Fortinet SDWAN. Experience on Cisco ISE Configured routing protocol like BGP,EBGP,IBGP,OSPF, etc Administer FW rules. Lead the implementation of business critical changes or upgrades/updates Experience in migrating a router/switch/Firewall from one hardware module to a new model. Very good understanding on Solarwinds monitoring tool. Cisco CCNP / CCIE or Fortinet Network Security Associate Certification is desirable Knowledge of F5/Citrix LB will be value add. Primary skills Routing, Switching, Fortinet and SDWAN Maintenance and configuration of routers, switches, firewalls, load balancers etc Hands-on experience working on Firewalls/Routers / Switches (Cisco Routers/Switches, Fortinet/Palo Alto Firewalls) Experience working on Fortinet SDWAN. Experience on Cisco ISE Secondary skills Very good understanding on Solarwinds monitoring tool. Cisco CCNP / CCIE or Fortinet Network Security Associate Certification is desirable Knowledge of F5/Citrix LB will be value add. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Number of Positions: : 1 Primary Skills: : L1 SUPPORT Job Description: We are seeking a detail-oriented and proactive L1 Monitoring Specialist with a strong understanding of databases and middleware technologies to join our Operations Control Center (OCC) support team. The successful candidate will be responsible for monitoring and maintaining the health of various applications, databases, and middleware systems to ensure optimal performance and minimal downtime. As a part of the L1 Support team, you will be the first point of contact for incident detection, troubleshooting, and resolution within the defined SLAs. Key Responsibilities: Monitoring & Incident Management: Monitor real-time alerts and notifications from the monitoring systems related to databases, middleware, and applications. Perform initial triage of incidents, categorize, and escalate to the appropriate teams as required. Ensure that issues are logged, tracked, and resolved within the defined service level agreements (SLAs). Respond to system alarms and performance issues, ensuring the system operates smoothly. Coordinate with cross-functional teams to resolve system outages and incidents. Documentation & Reporting: Document incident details, resolutions, and root cause analysis for future reference. Maintain accurate records of monitored systems, processes, and troubleshooting steps. Prepare and present daily, weekly, or monthly performance and incident reports. Collaboration & Escalation: Collaborate with L2/L3 support teams for complex troubleshooting and issue resolution. Maintain effective communication with both internal stakeholders and external vendors, ensuring timely updates on incident resolution. Preventive Measures: Participate in post-incident reviews and assist in identifying patterns or recurring issues. Suggest and implement improvements to monitoring processes or procedures to prevent future incidents. Qualifications: Education & Experience: Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). 1-3 years of experience in IT support, monitoring, or application support. Technical Skills: Basic understanding of IT infrastructure, networks, and cloud platforms. Hands-on experience with monitoring tools (e.g., Nagios, SolarWinds, Zabbix, or others). Experience with incident management and ticketing systems (e.g., ServiceNow, JIRA, Remedy). Soft Skills: Strong problem-solving and analytical skills. Excellent communication and interpersonal skills. Ability to prioritize and manage time effectively in a fast-paced environment. Ability to work under pressure and meet tight deadlines. Attention to detail and ability to follow processes and procedures. Preferred: Experience with cloud technologies (AWS, Azure, etc.). Certification in relevant IT fields (e.g., ITIL, CompTIA, or database-related certifications). Work Environment: 24/7 shift environment, including weekends and holidays (if applicable). On-call support as needed.

Job Description:- Exp:- 8 to 12 yrsExpertise in administration, implementation, and in providing ongoing support for multiple, highly complex IT Infrastructure environments (on-premises and cloud) with a mix of monitoring, service management and automation tools.· Proven track record of working in a fast-paced environment and demonstrating strong complex problem-solving skills.· Managing the day-to-day activities of the team with excellent communication and leadership skills.· Mentor and coach team members with skills to improve their product knowledge, confidence, and communication skills. And create a pleasant working environment that inspires the team.· Tools capability and knowledge: Proficiency in one or more of the following toolsets and readiness to learn others quicklyo CA Suite (UIM | DOI | APM), SolarWinds NCM, PRTG.o Automation: Kore.ai, Nanoheal, Ansible, Digitate IGNIO, ServiceNow orchestrator.o Scripting Knowledge: like Python, Power Shell, Unix Shell

About the Role: We are seeking a NOC Monitoring Engineer; one who will play a key role in ensuring 24x7 visibility and operational stability of critical IT infrastructure within the banking environment. The engineer will work with tools like SolarWinds, Dynatrace and ServiceNow adhering to ITIL-aligned practices and SLA-driven operations. Requirements: Minimum 5 to 9 years of experience in infrastructure or network monitoring, preferably in a Banking or Financial Services environment. Proactive network and system monitoring, incident logging, escalation management, change coordination, and collaboration with support teams to maintain high availability and performance. Strong understanding of infrastructure monitoring concepts such as system uptime, CPU, memory, disk usage and link health etc. Hands-on experience with SolarWinds, Dynatrace and ITSM platforms like ServiceNow. Sound knowledge of networking protocols such as TCP/IP, SNMP and ICMP. Exposure to SLA-driven support models and ITIL framework for incident, problem, and change management. Effective communication skills for escalation handling, incident documentation and coordination. Willingness to work in rotational 24x7 shifts including weekends and holidays. Preferred certifications such as CCNA, CompTIA Network+ and ITIL Foundation. #LI-Onsite #LI-MK2

Company Description Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region. Job Description Experience : o 10+ years of experience in IT infrastructure management, with a focus on automation and tools. o Strong hands-on experience with automation tools like Ansible, Terraform, Puppet, Chef, or similar and also Scripting experience with Python, Shell scripting, Power shell o Experience with Integration automation solution in IT Landscape o Expertise in monitoring solutions (e.g., PRTG, Prometheus, Nagios, or SolarWinds). o Experience in ITSM tools (SNOW, ManageEngine, BMC Remedy, Jira) o Strong knowledge of infrastructure as code (IaC) principles and tools like Terraform and CloudFormation Job Summary: We are seeking an experienced IT Infrastructure – Tool and Automation Architect to drive the design, implementation, and optimization of automation tools and frameworks within our IT infrastructure. The ideal candidate will have a deep understanding of IT operations, automation technologies, cloud services, and infrastructure monitoring tools. You will be responsible for architecting solutions that streamline operational tasks, reduce manual intervention, and increase overall efficiency. This role will require close collaboration with IT operations, development, and other cross-functional teams to ensure a seamless and automated infrastructure environment. Key Responsibilities: Implement Automation Soution : Design and develop scalable automation frameworks to streamline infrastructure management, including provisioning, monitoring, and troubleshooting. Tool Selection and Integration : Evaluate, select, and integrate the best-in-class tools for IT infrastructure monitoring, automation, configuration management, and incident response (e.g., Ansible, PRTG, Prometheus, Jenkins, etc.). Process Automation : Automate routine tasks such as patch management, deployment, system upgrades, monitoring, and incident handling to reduce manual interventions. Cloud Infrastructure Management :Design automation processes for cloud infrastructure across AWS, Azure, and GCP platforms, focusing on hybrid and multi-cloud environments. (Optional) Monitoring and Observability :Implement and manage enterprise-level monitoring solutions for IT infrastructure, ensuring visibility into system performance, availability, and capacity. DevOps Collaboration :Collaborate with DevOps teams to integrate infrastructure automation with CI/CD pipelines to enable continuous delivery and operations. Security Compliance Automation :Develop automation solutions to ensure infrastructure meets security and compliance standards, including regular patching, audits, and vulnerability scans. Documentation and Standards : Define architecture best practices, document processes, and ensure infrastructure tools and automation systems are properly maintained and accessible. Innovation : Stay updated with the latest technology trends in automation, AI-driven infrastructure management, and infrastructure as code (IaC), identifying opportunities for their application. Technical Skills : o Strong scripting and automation skills (e.g., Python, Bash, PowerShell) and adoption of GenAI platforms o Experience with CI/CD tools (Jenkins, GitLab CI, Azure DevOps). o Familiarity with containerization and orchestration tools (Docker, Kubernetes). o Solid understanding of network, server, and storage infrastructure. Soft Skills : o Excellent problem-solving skills with a focus on automation and operational efficiency. o Strong communication and collaboration skills to work across teams and functions. o Proven ability to manage multiple projects and deliver results in a dynamic environment. Certifications : o IT Certification Python, Ansible, LINUX, Kubernetes Qualifications Educational qualification: BE, BTech, BCA, BSc (IT) MCA, MBA (IT) and MSc(IT)

24*7 Rotational (US shift) Job Descriptions 24x7 monitoring of alerts, on-call escalation, opening bridges. Monitor and run batch job schedules in Tidal, create schedules, coordinate changes updates with application teams. Must have experience in handling global customer (Specially US) Must have good experience with Monitoring Tools like SCOM, SolarWind Good Understanding of Monitoring Dashboard and Alert Management Must have knowledge of DataCentre Operation processes CIM Critical Incident management, coordinating bridges, engaging resources, sending out and tracking updates of P1 incidents. Must have good experience of ITSM Tool like ServiceNow, Remedy, EasyVistas Management and oversight of offsite/Onsite team from an Staff availability during P1/P2 issues, escalation management. Produce reports and validation of SLA adherence on availability, System Performance, Problem tracking, etc. Interested candidate, please share your resume on this mail id pooja@agreeya.com

At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We're looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you're looking to build your career with an exceptional team, you've come to the right place. Join SolarWinds and grow with us! Your Role Roadmap development: Develop a roadmap to guide development efforts. Gather and analyze customer feedback Backlog Management: Create, refine, and maintain the product backlog. Prioritise backlog items based on business value, customer needs, and technical feasibility. Ensure that backlog items are well-defined, clear, and actionable. Stakeholder Collaboration: Collaborate with stakeholders to prioritize requirements. Working with the Development Team: Clearly define user stories with acceptance criteria. Participate in Sprint Planning, Daily Standups, Sprint Reviews, and Retrospectives. Be available to answer questions, clarify requirements, and provide feedback. Accept or reject work based on defined acceptance criteria. Ensuring Value Delivery Ensure that each sprint delivers value to customers and the business. Measure product performance and user satisfaction to drive improvements. Adapt and iterate based on feedback and evolving priorities. Risk & Issue Management Identify risks and work with the team to mitigate them. Balance competing priorities to ensure smooth development. Continuous Improvement Stay up to date with Agile and industry best practices. Improve processes for better efficiency and collaboration. Qualifications: Experience: Minimum of 5 years of experience as a product owner, with a focus on software products. Education: Bachelor's degree in Computer Science, Engineering Skills: Strong analytical and problem-solving skills, excellent communication and presentation skills, and the ability to work effectively in a fast-paced environment. Technical Knowledge: Understanding of software development processes and technologies. Leadership: Proven ability to lead and motivate cross-functional teams. SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law. All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice

Job Title: Senior System Administrator Location: Pune,Chennai ,Bangalore and Hyderabad Experience: 5 - 10 Years ( Relevant Years ) Salary : 20 LPA Notice Period : 30 Days Max ( Immediate Joiner Preferred ) Job Description: We are looking for a highly skilled Senior System Administrator to manage, maintain, and optimize our IT infrastructure. The ideal candidate will have deep expertise in system administration, server management, virtualization, and cloud technologies to ensure the smooth operation of our enterprise environment. Required Skills & Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. 5+ years of experience as a System Administrator in a complex IT environment. Strong knowledge of Windows Server, Linux, VMware, and Hyper-V . Hands-on experience with Active Directory, Exchange, Office 365, and virtualization platforms . Proficiency in cloud services (AWS, Azure, GCP) is a plus. Experience with monitoring tools (Nagios, Zabbix, PRTG, SolarWinds) . Expertise in storage solutions, backup technologies, and disaster recovery planning . Strong analytical and troubleshooting skills with the ability to work under pressure. Certifications such as MCSA, MCSE, RHCE, AWS Certified SysOps Administrator are highly preferred. Key Responsibilities: Manage and maintain Windows/Linux servers, ensuring optimal performance and availability. Oversee system security, including patch management, antivirus, and access controls. Implement and monitor backup and disaster recovery solutions. Manage Active Directory, Group Policy, DNS, DHCP, and other core infrastructure services. Troubleshoot complex system issues and provide root cause analysis. Automate administrative tasks using scripting (PowerShell, Bash, Python, etc.). Ensure compliance with IT policies and industry best practices. Work with cross-functional teams to support cloud (AWS, Azure, GCP) and hybrid environments. Monitor system performance and conduct capacity planning. Document system configurations, policies, and procedures. Provide mentorship and technical guidance to junior administrators.

Exp:2+ years Location: Bhubaneswar, Orissa Job Title: Network Engineer Job Description: We are looking for a skilled and motivated Network Engineer to join our team. The ideal candidate will design, implement, and maintain robust network solutions to ensure optimal performance, security, and scalability in a data center environment. Responsibilities: ● Design and deploy data center network architecture, including switches, routers, firewalls, and load balancers. ● Install, configure, and maintain network hardware, software, and applications in the data center environment. ● Develop and maintain comprehensive network documentation, such as network topology, IP addressing, and diagrams. ● Collaborate with IT teams to integrate networks with servers, applications, and security systems. ● Monitor network performance and provide proactive analysis to identify potential issues. ● Troubleshoot and resolve network-related problems, including outages and connectivity issues. ● Stay updated on industry trends, emerging technologies, and best practices for data center networking. ● Manage OS installations (Windows and Linux Systems) and RAID setups. Qualifications: ● Bachelor’s degree in Computer Science, Information Technology, or a related field. ● Strong understanding of networking technologies, including routing and switching protocols, firewalls, load balancers, and VPNs. ● Experience with network monitoring and analysis tools such as Wireshark, SolarWinds, or Nagios. ● Knowledge of network security concepts, including access control, threat management, and vulnerability assessment. ● Excellent problem-solving and analytical skills. ● Strong communication and collaboration abilities. ● Ability to thrive in a fast-paced, dynamic environment. Why Join Us? ● Be part of a dynamic team focused on cutting-edge data center operations. ● Opportunity to work on complex and large-scale network environments. ● Continuous learning and professional development in network engineering. Interested candidates can careers@iiitsolutions.com Job Type: Full-time Pay: ₹30,000.00 - ₹38,403.69 per month Schedule: Day shift Work Location: In person

Job Summary We are seeking a highly skilled and experienced Senior Voice Engineer to join our team, specializing in the design, implementation, and Tier-3 support of enterprise voice and collaboration systems. The ideal candidate will have deep expertise in Microsoft Teams, AWS Connect, Ribbon SBC Edge devices, Cisco Unified Communications Manager (CUCM), and Zoom Phone . Additionally, hands-on experience troubleshooting the Verba call-recording platform is crucial. You will play a key role in ensuring the reliability, security, and performance of voice communication systems. Key Responsibilities Voice Infrastructure Management & Support Manage the Voice Estate , ensuring optimal performance and availability of voice collaboration platforms. Provide Tier-3 support for complex voice communication issues. Troubleshoot Verba recording, playback, and storage issues. Configure, troubleshoot, and maintain Microsoft Teams Direct Routing and voice integrations. Support and troubleshoot cloud-based call center platforms such as AWS Connect . Implement and maintain voice network security best practices to ensure system integrity. Participate in on-call rotations and weekend support as needed. Troubleshooting & Maintenance Resolve complex voice quality issues (jitter, latency, packet loss) using tools like Wireshark, SolarWinds . Perform firmware upgrades and patching of VoIP devices. Configure and optimize Ribbon SBC configurations. Create and maintain detailed documentation of voice system configurations and procedures. Collaboration & Support Configure voice systems, including Microsoft Teams Direct Routing, Ribbon SBC, and Verba recording . Integrate and support cloud contact center (CC) platforms such as AWS Connect and Microsoft Teams . Design SIP trunking solutions, QoS policies, and disaster recovery plans . Work closely with network, security, and DevOps teams to ensure end-to-end voice service reliability . Mentor junior engineers and provide technical guidance. Documentation & Compliance Maintain network diagrams, SOPs, and configuration guides . Ensure compliance with security standards (GDPR, HIPAA) for voice traffic and call recordings. Qualifications & Experience Required Minimum of 12 years' experience as a Unified Communications Engineer in a large enterprise or global MNC environment . Hands-on experience in support and implementation of collaboration technologies . Strong experience in managing Verba Voice recording platforms . Expertise in managing Session Border Controllers (SBCs) such as Ribbon . Experience working with Cisco Call Manager and Microsoft PowerShell . Deep understanding of Microsoft Teams voice design and enterprise telephony integration . Strong understanding of unified communications platforms and their integration with Verba/Verint . Proficiency in network probes and packet capture analysis for troubleshooting. Strong analytical, troubleshooting, and problem-solving skills. Ability to work in a fast-paced, global team environment and collaborate effectively with cross-functional teams . Flexibility to support after-hours work, weekend activities, and on-call rotation when required. Preferred Certifications (Optional but Beneficial) Microsoft Teams Voice Engineer Associate (MS-700/720) Cisco Certified Network Associate (CCNA) - Collaboration Cisco Certified Network Professional (CCNP) Microsoft Teams Administrator Certifications Ribbon SBC Professional Certification ITIL Certification (Preferred) Required Skills Sbc,microsoft teams,Cisco Voice

Role & responsibilities Minimum 8-13 years of experience in service management or infrastructure management 8+ years working experience on ESM Tools Good working Experience in tools like Solarwinds, Zabbix , Splunk, PRTG, AppDynamics, Dynatrace, Azure Monitor, Amazon CloudWatch, Prometheus, Grafana, Infra, APM Monitoring and Observability. Working experience and troubleshooting knowledge in SNMP, WBEM /WMI and Monitoring agents. Knowledge in MIBs , OIDs and WMI performance counters Knowledge in Metrics, Traces and Log Ingestion Knowledge in E2E Implementation and integration with 3rd party tools like SNOW, PagerDuty. Basic knowledge in scripting (SQL Query and PowerShell) for customize monitor template creation and report writer Knowledge in Event management and Capacity management Participate in Problem Management review meetings and provide root cause analysi Experience with scripting in UNIX, Linux, and Windows environments Should possess work experience on migration/upgradation ESM tools Projects Identify Service Improvement Area and Implement in Production infrastructure Good knowledge of business continuity planning and disaster recovery practices Must have excellent communication skills Flexible to work on shifts. Thorough understanding of ITIL process If you are interested revert me back with your latest CV and the following details. ( Prateek.nahak@cgi.com) Total Exp : Relevant Exp : Current CTC: Expected CTC: Notice Period: Current Location : Ready to relocate to Bangalore/Chennai (Y/N):

We are looking for a highly skilled Senior Cloud Network Engineer to join our team and play a pivotal role in managing and optimizing our cloud network infrastructure and the AppGate platform. This position calls for an experienced professional with expertise in networking, cloud environments, and security who can ensure exceptional performance, scalability, and compliance across our systems. Responsibilities Configure and manage Virtual Private Clouds (VPCs), routing, network security services, load balancing, and Cloud DNS Set up hybrid connectivity through Cloud Interconnect and Cloud VPN Create and manage entitlements in AppGate to define access to specific network resources based on identity, location, device health, and other contextual factors Add and manage IP addresses within the AppGate system to ensure proper network access control Manage AppGate entitlements for users and devices to maintain fine-grained access control Troubleshoot latency issues and performance degradation within the AppGate platform Perform maintenance and quarterly patching of AppGate controllers and gateways Ensure systems remain compliant with security standards and maintain optimal performance Provide input and support for network monitoring tools (ELK, SolarWinds) to identify anomalies and ensure proactive resolutions Collaborate with internal teams on network architecture enhancements and automation strategies Participate in on-call rotations and remote troubleshooting tasks Requirements 6-10 years of working experience in networking and cloud environments Experience with AppGate for entitlement creation and IP management Proficiency in configuring and managing VPCs, deployment, and troubleshooting Background in BGP routing between Data Center Colo and Cloud providers Knowledge of network security services, including firewalls and VPNs Strong understanding of network protocols and services like TCP/IP, DNS, DHCP Proficiency in using tools like ELK and SolarWinds to monitor and optimize network performance Competency in network automation tools and scripting languages including Python and Terraform Working experience with Jenkins Pipeline for automation and deployment tasks Showcase of problem-solving skills and ability to perform under pressure Strong communication and collaboration skills to work across teams Flexibility to work remotely and actively participate in on-call rotation We offer Opportunity to work on technical challenges that may impact across geographies Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications Opportunity to share your ideas on international platforms Sponsored Tech Talks & Hackathons Unlimited access to LinkedIn learning solutions Possibility to relocate to any EPAM office for short and long-term projects Focused individual development Benefit package: Health benefits Retirement benefits Paid time off Flexible benefits Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)

We are seeking a highly skilled Senior Cloud Network Engineer with expertise in DNS management to join our dynamic team. The ideal candidate will have a strong background in designing, implementing, and maintaining cloud-based and on-premise network solutions, ensuring high availability and robust DNS infrastructures across diverse environments. Responsibilities Design, implement, and manage cloud network infrastructure Work with BlueCat centralized DNS and DHCP management systems Manage DNS records across cloud-native solutions (AWS Route 53, GCP Cloud DNS, Azure DNS) and integrate with on-premises solutions like BlueCat Develop and enforce network policies, procedures, and standards Monitor network performance and troubleshoot issues for high availability and reliability Collaborate with cross-functional teams to design and implement network solutions aligned with business needs Automate network tasks using scripting languages and tools to optimize efficiency Stay updated on the latest cloud networking and DNS management trends and industry best practices Requirements 6-10 years of hands-on experience in cloud networking and DNS Strong knowledge of cloud networking services like VPC, VPN, Cloud Interconnect, and Cloud DNS Proficiency in managing Cloud/BlueCat servers and DNS configurations Expertise in network security principles and practices Strong understanding of network protocols and services such as TCP/IP, DNS, and DHCP Background in IP addressing and subnetting using IPv4 addressing and CIDR notation for optimal network designs Experience with network automation tools and scripting languages, including Python and Terraform Competency in working with Jenkins Pipeline for infrastructure automation Showcase of skills in network monitoring using tools like ELK and SolarWinds Excellent problem-solving capabilities and ability to perform well under pressure Strong communication and collaboration skills to effectively interface with teams Flexibility to work remotely and participate in an on-call rotation We offer Opportunity to work on technical challenges that may impact across geographies Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications Opportunity to share your ideas on international platforms Sponsored Tech Talks & Hackathons Unlimited access to LinkedIn learning solutions Possibility to relocate to any EPAM office for short and long-term projects Focused individual development Benefit package: Health benefits Retirement benefits Paid time off Flexible benefits Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)

About The Role We are looking for a skilled CMDB (Configuration Management Database) Developer to design, implement, and maintain CMDB solutions that ensure accurate and efficient IT asset and configuration management. The ideal candidate will have hands-on experience with ServiceNow CMDB , ITIL best practices, and integrations with various IT systems. Key Responsibilities: Design, develop, and maintain CMDB solutions to support IT asset and configuration management. Ensure data integrity, accuracy, and consistency within the CMDB by implementing robust data models and workflows. Develop custom scripts, automation, and integrations between CMDB and other IT systems (e.g., ITSM, ITOM, discovery tools). Work with IT teams to onboard new CI (Configuration Item) types , attributes, and relationships. Implement discovery tools (e.g., ServiceNow Discovery, SCCM, BMC Atrium) for automated population and reconciliation of CMDB data. Ensure compliance with ITIL best practices and organization-specific policies for configuration management. Develop and maintain CMDB reporting and dashboards to provide visibility into IT assets and dependencies. Identify and resolve data discrepancies, inconsistencies, and duplication within the CMDB. Provide technical guidance and documentation for CMDB architecture, workflows, and processes. Primary Skills Strong experience with CMDB platforms , especially ServiceNow CMDB or similar tools (e.g., BMC Atrium, IBM TADDM). Hands-on experience with CMDB architecture, data modeling, and relationship mapping . Proficiency in scripting languages such as JavaScript, PowerShell, or Python for automation and integration. Experience with REST/SOAP APIs for CMDB data ingestion and third-party integrations. Strong knowledge of ITSM, ITOM, and ITIL processes , particularly Configuration Management . Familiarity with discovery tools (e.g., ServiceNow Discovery, SCCM, Tanium, SolarWinds) for automated CMDB population. Understanding of data governance, normalization, and reconciliation techniques. Experience with SQL or NoSQL databases for CMDB-related queries and reporting. Strong analytical and problem-solving skills. Preferred Qualifications: ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist CMDB . Experience with cloud infrastructure CMDB integrations (AWS, Azure, GCP). Knowledge of networking concepts, IT asset management (ITAM), and security compliance . Experience with CMDB migration or large-scale data transformation projects .

Title: Team Lead - Monitoring & Tools Expert (NOC/GCC) Location: Gurgaon, India Job Description Who We Are: Fareportal is a travel technology company powering a next-generation travel concierge service. Utilizing its innovative technology and company owned and operated global contact centers, Fareportal has built strong industry partnerships providing customers access to over 600 airlines, a million lodgings, and hundreds of car rental companies around the globe. With a portfolio of consumer travel brands including CheapOair and OneTravel, Fareportal enables consumers to book-online, on mobile apps for iOS and Android, by phone, or live chat. Fareportal provides its airline partners with access to a broad customer base that books high-yielding international travel and add-on ancillaries. Fareportal is one of the leading sellers of airline tickets in the United States. We are a progressive company that leverages technology and expertise to deliver optimal solutions for our suppliers, customers, and partners. FAREPORTAL HIGHLIGHTS: Fareportal is the number 1 privately held online travel company in flight volume. Fareportal partners with over 600 airlines, 1 million lodgings, and hundreds of car rental companies worldwide. 2019 annual sales exceeded $5 billion. Fareportal sees over 150 million unique visitors annually to our desktop and mobile sites. Fareportal, with its global workforce of over 2,600 employees, is strategically positioned with 9 offices in 6 countries and headquartered in New York City. Job Overview : The Team Lead - IT Operations works as a member of the Enterprise Management Services team within IT Operations department at Fareportal. In this role, the Lead has below primary functions: • Excellent knowledge and hands on work experience on various monitoring tools utilize in the NOC/GCC domain. • Leading monitoring / tool automation to upscale the proactiveness and effectiveness, aligning with the teams effort and wider organization vision. • Understanding business requirement and leading the automations in parallel, collaborating with wider support teams. • Initiate emergency plan of action while understanding the criticality. • End to End enterprise monitoring and enhancement activities. • Provide Weekly/Monthly Metrics Data to management. • Maintain Contact List of various support teams and vendors. • Documentation for Process Improvement, Handbooks, Guidelines, Manuals, Knowledge Base Articles. • Work with a product-based startup mindset. This position will support 24x7 to be in Gurugram, India. The job will require the individual to work different shifts as assigned by the supervisor. Job Responsibilities: Hands-on working on open source tools and enterprise monitoring, i.e. ELK/Prometheus/Grafana/ MS SCOM/SolarWinds along with SAAS base monitoring solutions i.e. Rigor/Website pulse/Catchpoint etc. Design or architect, develop, implement, and coordinate systems, policies, and procedures on the tools side. Dashboard creation and understanding on the tools metric. Should have hand on experience in integrating these monitoring sources or tools to single pain of glass or centralized dashboarding. Should have clear understanding on public cloud i.e. AWS and Azure, its monitoring solution, Datadog/CloudWatch/Appinsight etc. Identify, diagnose, and resolve issues. Create and maintain comprehensive documentation. Strong problem-solving and trouble-shooting skills. Monitor performance, capacity, and availability of the IT components on an ongoing basis. Recommend improvements in technologies and practices to increase uptime. Collect and review performance reports for various systems, and report trends in Network, Server, Application & Websites performance. Conducts research on emerging products, services, protocols, and standards in support of monitoring tool and development efforts. Liaise with vendors for the procurement of new systems technologies, conduct POCs, oversee installation, and resolve adaptation issues. Ensures that effective EMS representation takes place for the coordination of work processes and projects with other departments and divisions. Required Skills & Qualifications: 6+ years experience in an Enterprise Monitoring Tools, Applications, Servers monitoring, setup and troubleshooting or similar role. Work experience on Windows Servers, SQL, Network equipment. Familiarity with scripting, network security, firewalls, Linux environment. Bachelors Degree/Master's Degree in Computer Science, Information Systems, Engineering, Business or technical discipline Microsoft/AWS/CCNA/ITSM certified. Strong problem-solving and trouble-shooting skills. Good Technical Skills in Networks, Firewalls, Servers. Good communicator with a natural aptitude for dealing with people. Prior experience with Team Management / Training / Mentoring / Multi team collaboration Preferred Skills & Qualifications: Aptitude for learning new technologies, interest in professional development. Should be a team player. Quick learner and able to deal with a wide range of issues. Good analytical skills and able to collate and interpret data from various sources. Ability to assess and prioritize faults and respond or escalate accordingly. Disclaimer This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Fareportal reserves the right to change the job duties, responsibilities, expectations or requirements posted here at any time at the Companys sole discretion, with or without notice.