Description POSITION SUMMARY - REMOTE The Infrastructure Engineer (Tier III, remote) serves as the senior technical authority within Nexplay Secure's Managed Services division. This role leads the deployment and ongoing support of critical IT infrastructure platforms, including RMM, patch management tools, cloud-based backups, antivirus, and endpoint protection. The ideal candidate possesses deep experience in hospitality IT environments and demonstrates strong analytical skills to identify recurring issues and implement systemic improvements. Qualifications KEY RESPONSIBILITIES Monitor and Maintain Systems: Oversee servers, networks, and systems to ensure uptime and optimal performance. Design and Implement Infrastructure: Collaborate with IT teams to execute infrastructure projects aligned with hospitality industry needs. Troubleshoot and Resolve Issues: Act as a senior escalation point for complex technical problems affecting hotel operations. Improve Systems Continuously: Analyze system trends and implement proactive enhancements based on best practices. Ensure Security Compliance: Maintain secure systems through regular audits, vulnerability remediation, and coordination with third-party SOC providers. Manage Vendor Relationships: Oversee offshore vendors to ensure timely patch management and cost-effective service delivery. Document Infrastructure: Maintain accurate and up-to-date records of configurations, system designs, and changes. Plan for Capacity: Track system performance and forecast future infrastructure needs. Collaborate Across Teams: Work closely with cross-functional teams to ensure system compatibility and policy alignment. Train and Support Staff: Provide training and guidance on IT policies, tools, and best practices. QUALIFICATIONS Bachelor’s Degree in Information Technology, Computer Science, or a related field. Minimum of 7 years’ experience in IT infrastructure management, ideally within the hospitality sector. Advanced knowledge and hands-on experience with: Windows Server administration Group Policy configuration Multi-factor authentication and user administration VMWare administration and resource optimization Automated patch management systems Server and workstation vulnerability remediation Switch/router configuration and management PowerShell or similar scripting tools Familiarity with cloud platforms (AWS, MS Azure). Proficiency with RMM and patch management platforms such as ConnectWise (preferred), SolarWinds, or ManageEngine. Familiarity with hospitality-specific systems is a plus. Strong troubleshooting, communication, and documentation skills. Certifications such as Microsoft Certified: Azure Solutions Architect Expert or Cisco CCNA are considered assets. Show more Show less
ROLE SUMMARY: The Network Engineer partners with the field sales and support teams to guarantee the long-term success of our customers. The Sales Engineer manages the pre-sales process, working as a liaison between customers and cross-functional internal teams to ensure the timely and successful delivery of our wireless solutions per customer needs. PRIMARY RESPONSIBILITIES INCLUDE, but are not limited to: Partner with our sales team to evaluate project scope and provide technical expertise Validate and assess current network and wireless infrastructure to build appropriate scope of work Write technical scope of work for deployment, including a bill of materials and estimated labor requirements Construct network installation plans utilizing Ekahau to read technical specifications Apply deep understanding of wireless and RF expertise to make sound, competitive, and high-quality recommendations REQUIRED EDUCATION AND EXPERIENCE: 5-7 years of experience in a technical, installation focused role Extensive knowledge of wireless technology with a focus on RF expertise Excellent communication skills with the ability to understand client needs and translate them into a project plan Strong understanding of Wi-Fi protocol and supporting equipment (such as Ruckus or HP) Experience using Ekahau and Visio to read technical specs and design install plans PREFERRED QUALIFICATIONS :(OPTIONAL) Experience in the hospitality industry Technical certifications: CCNA, CCWNA, or Ruckus WiSE Show more Show less
Job Title: Technical Project Manager Location: Ahmedabad Job Type: Full-Time Job Overview We are seeking a highly motivated Technical Project Manager to oversee software development projects and ensure successful delivery. This hybrid role requires expertise in both project management and business analysis, working closely with stakeholders, development teams, and end users to define requirements, manage project timelines, and drive project execution. Key Responsibilities Project Management: Plan, execute, and oversee software development projects from inception to completion. Define project scope, goals, and deliverables in collaboration with stakeholders. Develop and manage project timelines, budgets, and resources. Identify project risks and develop mitigation strategies. Ensure project deliverables meet quality standards and business objectives. Business Analysis: Gather, document, and analyze business requirements from stakeholders. Translate business needs into functional specifications for the development team. Facilitate workshops, interviews, and meetings to elicit requirements. Work closely with UI/UX designers to ensure optimal user experience. Conduct gap analysis and process improvement initiatives. Stakeholder Management: Act as a bridge between business stakeholders and technical teams. Communicate project status, risks, and issues to stakeholders and leadership. Manage stakeholder expectations and ensure alignment with project goals. Agile & Scrum Methodologies: Work within Agile/Scrum frameworks to manage development sprints. Organize and lead daily stand-ups, sprint planning, and retrospectives. Maintain product backlog and prioritize tasks in collaboration with Product Owners. Required Skills and Qualifications Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field. 3+ years of experience in software project management and/or business analysis. Strong knowledge of SDLC, Agile, and Scrum methodologies. Proficiency in project management tools (e.g., JIRA, Trello, MS Project). Experience with business process modeling and documentation tools. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work effectively in a cross-functional team environment. Preferred Qualifications PMP, PMI-ACP, or CBAP certification. Experience with cloud-based software solutions (AWS, Azure, Google Cloud). Knowledge of software development best practices. Experience in enterprise-level software solutions and integrations.
Senior Network Engineer Position: Network Engineer Location: Ahmedabad, Gujarat Reports to: NOC Manager Employment Type: Full-Time Position Overview: We are seeking a highly skilled and experienced Senior Network Engineer to join our dynamic Network Operations Center (NOC) team. The ideal candidate will possess advanced networking expertise and a strong background in troubleshooting and resolving complex network issues. This role is essential in ensuring the stability, performance, and availability of our client's network infrastructure across a variety of environments. As an Network Engineer, you will work closely with both junior engineers and senior technical teams to diagnose and resolve network problems, implement network changes, and perform routine maintenance and upgrades. You will serve as the highest level of escalation for NOC engineers and will be responsible for providing strategic solutions and technical leadership. Key Responsibilities: Advanced Troubleshooting & Issue Resolution: Provide expert-level troubleshooting and resolution for complex network issues, including Layer 2/3 protocols, routing, switching, security, and WAN/LAN/WLAN technologies. Handle escalated tickets from L1/L2 engineers and ensure timely resolution. Network Monitoring & Performance Optimization: Continuously monitor the health and performance of the network infrastructure using network management tools. Identify and proactively resolve potential bottlenecks, outages, or network degradation. Configuration & Deployment: Lead the configuration and deployment of network devices such as routers, switches, firewalls, and access point. Ensure all configurations adhere to industry best practices and security policies. Incident Management & Root Cause Analysis: Drive incident response during major network outages or service disruptions, coordinating with internal teams and vendors to restore service. Perform root cause analysis and implement long-term fixes to prevent recurrence. Documentation & Knowledge Sharing: Maintain comprehensive documentation of network configurations, standard operating procedures (SOPs), and troubleshooting steps. Share knowledge and mentor junior engineers, providing guidance on complex technical issues. Security & Compliance: Ensure that the network infrastructure is secured and compliant with industry standards and organizational policies. Work with security teams to identify and mitigate network security vulnerabilities. Collaboration with Other Teams: Work closely with other technical teams (e.g., Systems, Security, Application, and Support) to provide integrated solutions to network-related problems. Collaborate with vendors and third-party service providers for hardware support and issue resolution. Change Management: Participate in change management processes by providing risk assessments, impact analysis, and support for network changes and upgrades. Required Qualifications: Education & Experience: Bachelor’s degree in Computer Science, Network Engineering, Information Technology, or related field, or equivalent work experience. Minimum 5 years of hands-on experience in network engineering, with at least 3 years in a network operations or NOC role. Certifications: Cisco Certified Network Professional (CCNP), Certified Wireless Network Administrator (CWNA) or equivalent certifications required (e.g., Juniper JNCIP, Arista ACE, etc.). CompTIA Network+ and/or Security+ certifications are a plus. Additional vendor-specific certifications (e.g., Palo Alto Networks, Fortinet, etc.) are beneficial. Technical Skills: In-depth knowledge of TCP/IP, DNS, DHCP, SNMP, BGP, OSPF, MPLS, and other networking protocols. Expertise with routing and switching (e.g., Cisco IOS, Junos, Arista EOS, etc.). Experience with network security technologies, including firewalls, VPNs, and intrusion detection/prevention systems (IDS/IPS). Familiarity with network monitoring and management tools (e.g., SolarWinds, PRTG, etc.). Strong understanding of WAN technologies, including MPLS, SD-WAN, and VPN tunneling. Experience with cloud networking (AWS, Azure, GCP) is a plus. Knowledge of network automation tools (e.g., Ansible, Python scripting) is desirable. Soft Skills: Strong problem-solving abilities and attention to detail. Excellent communication skills (verbal and written). Ability to work well under pressure and in a fast-paced environment. Team-oriented with a collaborative mindset. Strong organizational and time-management skills.
Position Summary: We are seeking a skilled and experienced Network Security Administrator to manage, maintain, and secure our organization's network infrastructure. The ideal candidate will have in-depth knowledge of network security solutions, designing a network security strategy, and threat detection / incident response. Key Responsibilities: Firewall Administration: Configure, deploy, and manage firewalls (FortiGate) across the organization. Monitor and maintain firewall rules, policies, and configurations to ensure optimal security and performance. Network Security Management: Implement security policies to protect against internal and external threats. Conduct periodic security audits, vulnerability assessments, and risk analysis. Ensure compliance with organizational and regulatory security standards. Monitoring and Reporting: Monitor firewall traffic, logs, and alerts to detect and mitigate threats. Generate and analyze reports on security events and provide actionable insights. Troubleshooting and Support: Investigate and resolve firewall-related issues, including connectivity problems and misconfigurations. Provide technical support and guidance to IT teams on security best practices. Upgrades and Maintenance: Plan and execute firmware upgrades, patches, and updates for FortiGate firewalls. Ensure high availability and reliability of firewall systems, including failover and redundancy configurations. Documentation and Training: Maintain comprehensive documentation of firewall configurations, policies, and procedures. Train team members on FortiGate usage and network security practices. Qualifications and Skills: Educational Background: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). Professional Experience: Minimum 5 years of hands-on experience managing FortiGate firewalls in an enterprise environment. Experience with VPNs, SD-WAN, NAT, and other network protocols. Technical Expertise: Strong understanding of Fortinet and Palo Alto products Knowledge of network security principles, firewalls, IDS/IPS, and web filtering. Familiarity with routing protocols (e.g., OSPF, BGP) and network architecture. Certifications (Preferred): Fortinet NSE4 or higher. CISSP, CEH, or other relevant security certifications.
Description POSITION SUMMARY - REMOTE The Infrastructure Engineer (Tier III, remote) serves as the senior technical authority within Nexplay Secure's Managed Services division. This role leads the deployment and ongoing support of critical IT infrastructure platforms, including RMM, patch management tools, cloud-based backups, antivirus, and endpoint protection. The ideal candidate possesses deep experience in hospitality IT environments and demonstrates strong analytical skills to identify recurring issues and implement systemic improvements. Qualifications KEY RESPONSIBILITIES Monitor and Maintain Systems: Oversee servers, networks, and systems to ensure uptime and optimal performance. Design and Implement Infrastructure: Collaborate with IT teams to execute infrastructure projects aligned with hospitality industry needs. Troubleshoot and Resolve Issues: Act as a senior escalation point for complex technical problems affecting hotel operations. Improve Systems Continuously: Analyze system trends and implement proactive enhancements based on best practices. Ensure Security Compliance: Maintain secure systems through regular audits, vulnerability remediation, and coordination with third-party SOC providers. Manage Vendor Relationships: Oversee offshore vendors to ensure timely patch management and cost-effective service delivery. Document Infrastructure: Maintain accurate and up-to-date records of configurations, system designs, and changes. Plan for Capacity: Track system performance and forecast future infrastructure needs. Collaborate Across Teams: Work closely with cross-functional teams to ensure system compatibility and policy alignment. Train and Support Staff: Provide training and guidance on IT policies, tools, and best practices. QUALIFICATIONS Bachelor’s Degree in Information Technology, Computer Science, or a related field. Minimum of 7 years’ experience in IT infrastructure management, ideally within the hospitality sector. Advanced knowledge and hands-on experience with: Windows Server administration Group Policy configuration Multi-factor authentication and user administration VMWare administration and resource optimization Automated patch management systems Server and workstation vulnerability remediation Switch/router configuration and management PowerShell or similar scripting tools Familiarity with cloud platforms (AWS, MS Azure). Proficiency with RMM and patch management platforms such as ConnectWise (preferred), SolarWinds, or ManageEngine. Familiarity with hospitality-specific systems is a plus. Strong troubleshooting, communication, and documentation skills. Certifications such as Microsoft Certified: Azure Solutions Architect Expert or Cisco CCNA are considered assets.
Job Title Security Operations Center (SOC) Analyst Overview We are seeking a motivated SOC Analyst to join our team. This is a unique opportunity to gain hands-on experience in detecting, analyzing, and responding to cybersecurity threats while also contributing to research, automation, and advanced security initiatives. This role blends operational monitoring with coding/scripting and R&D, making it ideal for candidates who want to grow into well-rounded cybersecurity professionals—not just alert responders. Candidates must be eager to learn, adaptable to rotating shifts (including night shifts), and passionate about making an impact in cybersecurity defense. Key Responsibilities Monitor, analyze, and respond to security alerts, incidents, and potential threats within a 24/7 SOC environment. Perform initial triage, investigation, and escalation of security events, ensuring timely and accurate threat response. Develop and improve automation scripts, tools, and playbooks (primarily in Python) to enhance SOC efficiency and reduce manual workload. Participate in threat research: analyzing emerging attack vectors, malware, and vulnerabilities to strengthen detection strategies. Contribute to security R&D projects—experimenting with new technologies, writing proof-of-concept scripts, and implementing detection logic. Collaborate with senior analysts, threat hunters, and incident response on complex investigations. Maintain documentation of incidents, findings, and process improvements. Continuously upgrade skills through research, and certifications. Requirements Bachelor’s degree in Computer Science, Information Security, or related discipline (or equivalent experience). Strong foundation in networking, operating systems, and security fundamentals (TCP/IP, logs, firewalls, SIEM, IDS/IPS). Hands-on coding/scripting skills – preferably in Python (PowerShell, Bash, or other scripting languages are a plus). Familiarity with SIEM solutions (Splunk, QRadar, Elastic, etc.) and log analysis. Analytical and troubleshooting ability under pressure. Good written and verbal communication skills. Strong willingness to work in rotational shifts (morning/afternoon/evening). Preferred Skills Certifications: CompTIA Security+, CySA+, CEH, or equivalent. are a plus Exposure to malware analysis, threat intelligence, Experience in creating custom detection rules or scripts (YARA, Sigma, Snort, etc.). are plus Previous internship or hands-on project experience in a SOC, cybersecurity lab, or capture-the-flag (CTF) competitions. Shift Details 6 Day work week, 9hour shift Rotating shifts (Morning/Evening/Night) Must be comfortable with night shifts and flexible to work weekends/holidays as part of the rotation. Benefits Gain real SOC experience in a fast-paced cybersecurity environment. Exposure to advanced tools, frameworks, and research projects that go beyond monitoring. Learning and certification support for relevant cybersecurity credentials. Clear career growth opportunities into Mid-level SOC, Threat Hunting, or Incident Response roles.
ServiceNow Administrator Position Summary: We are seeking an experienced ServiceNow Administrator with mandatory domain separation expertise to support our multi-tenant ServiceNow environment. The successful candidate will be responsible for resolution and troubleshooting of platform-related incidents and problems, reporting, contact management, user management, and maintaining our CMDB while supporting both MSP and NOC operations through Customer Service Management. Key Responsibilities: Incident Management & Resolution Monitor, triage, and resolve ServiceNow platform incidents across multiple domains Perform root cause analysis and implement corrective actions to prevent recurring issues Collaborate with cross-functional teams to ensure timely incident resolution Maintain incident documentation and knowledge base articles System Administration & Maintenance Administer ServiceNow instances with domain separation configurations Assist with system upgrade cycles and release management Develop and execute fix scripts to update system-wide records Perform regular system health checks and preventive maintenance Manage user access, roles, and permissions across separated domains Reporting & Analytics Create and maintain operational dashboards and reports for stakeholders Generate KPI reports for MSP and NOC operations Develop custom reports to support business requirements Monitor system performance metrics and usage analytics Contact & Configuration Management Maintain accurate contact databases and user records Update and validate CMDB data integrity across domains Manage asset lifecycle processes and documentation Ensure data consistency and quality across all modules MSP & NOC Support Provide technical support for Managed Service Provider operations Support Network Operations Center activities and workflows Configure and customize applications to meet operational requirements Assist with service catalog management and workflow automation Required Qualifications: Essential Requirements: Proven experience with ServiceNow domain separation implementation and management Strong understanding of ServiceNow platform architecture and modules Experience with fix scripts, business rules, and workflow development Proficiency in JavaScript, HTML, CSS, and ServiceNow scripting Knowledge of ITIL processes and best practices Experience supporting MSP and NOC environments Strong analytical and problem-solving skills Proficiency in navigating both Now UI and Workspace views Excellent communication and documentation abilities Preferred Certifications: ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist - Service Provider (CIS-SP) ServiceNow Certified Implementation Specialist - Customer Service Management (CIS-CSM) Technical Skills: ServiceNow platform administration (3+ years minimum) Domain separation configuration and management CMDB and Asset Management Incident and Problem Management Service Portal configuration Integration experience (REST/SOAP APIs) Database management and SQL knowledge Additional Requirements: Bachelor's degree in Information Technology, Computer Science, or related field preferred Ability to work effectively in a fast-paced, 24/7 operational environment Experience with change management processes Strong attention to detail and organizational skills Demonstrated ability to work independently and manage multiple priorities Domain separation experience is mandatory for this position. Candidates without this specific experience will not be considered.
As an experienced ServiceNow Administrator with domain separation expertise, your role will involve supporting a multi-tenant ServiceNow environment. Your responsibilities will include incident management and resolution, system administration and maintenance, reporting and analytics, contact and configuration management, as well as providing support for MSP and NOC operations. Key Responsibilities: - Incident Management & Resolution - Monitor, triage, and resolve ServiceNow platform incidents across multiple domains - Perform root cause analysis and implement corrective actions - Collaborate with cross-functional teams for timely incident resolution - Maintain incident documentation and knowledge base articles - System Administration & Maintenance - Administer ServiceNow instances with domain separation configurations - Assist with system upgrade cycles and release management - Develop and execute fix scripts for system-wide records - Perform regular system health checks and preventive maintenance - Manage user access, roles, and permissions across separated domains - Reporting & Analytics - Create and maintain operational dashboards and reports - Generate KPI reports for MSP and NOC operations - Develop custom reports to meet business requirements - Monitor system performance metrics and usage analytics - Contact & Configuration Management - Maintain accurate contact databases and user records - Update and validate CMDB data integrity across domains - Manage asset lifecycle processes and documentation - Ensure data consistency and quality across all modules - MSP & NOC Support - Provide technical support for Managed Service Provider operations - Support Network Operations Center activities and workflows - Configure and customize applications to meet operational requirements - Assist with service catalog management and workflow automation Qualifications Required: - Proven experience in ServiceNow domain separation implementation and management - Strong understanding of ServiceNow platform architecture and modules - Proficiency in JavaScript, HTML, CSS, and ServiceNow scripting - Knowledge of ITIL processes and best practices - Experience supporting MSP and NOC environments - Strong analytical and problem-solving skills - Proficiency in navigating Now UI and Workspace views - Excellent communication and documentation skills Preferred Certifications: - ServiceNow Certified System Administrator (CSA) - ServiceNow Certified Implementation Specialist - Service Provider (CIS-SP) - ServiceNow Certified Implementation Specialist - Customer Service Management (CIS-CSM) Technical Skills: - ServiceNow platform administration (minimum 3 years) - Domain separation configuration and management - CMDB and Asset Management - Incident and Problem Management - Service Portal configuration - Integration experience (REST/SOAP APIs) - Database management and SQL knowledge Please note, domain separation experience is mandatory for this position. Candidates without this specific experience will not be considered.,