Software Support Engineer

Key Responsibilities

• Provide

  technical support

  to customers via phone, email, and remote access tools.
• Understand customer issues, troubleshoot problems, and guide them towards effective solutions.
• Handle

  software installation, configuration, and deployment

  at client sites.
• Conduct

  end-user training sessions

  for customers (both online and on-site).
• Document issues, maintain support logs/CRM, and coordinate with the product/technical team for escalations.
• Travel across India (and occasionally outside India) for software implementation, training, and customer support visits.
• Collaborate closely with internal teams (development, sales) to enhance customer experience.

Desired Skills & Qualifications

• Bachelors degree preferably in

  Computer Science / IT / Engineering

  (or equivalent).
• Minimum

  3 years of experience

  in software support, implementation, or technical customer service.
• Good knowledge of

  Windows, MS SQL Server, Networking basics

  .
• Prior experience in

  enterprise software installation & training

  is an advantage.
• Excellent

  problem-solving and troubleshooting

  abilities.
• Strong

  verbal and written communication skills

  in English and Hindi.

What We Offer

• Opportunity to work with large enterprises across India and abroad.
• Exposure to cutting-edge facility management and fenestration software solutions.
• A collaborative work culture with learning and growth opportunities.
• Travel allowance and benefits as per company policy.