Demo & Support Engineer

SMG Infosolutions

2 - 3 years

3 - 4 Lacs

Ahmedabad

Posted:2 weeks ago| Platform:

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Skills Required

Presentation Skills Product Demo Communication Skills Customer Support Fluent English Client Onboarding MS Teams Virtual meeting tools Documentation Skills Tech-Savvy Software Training CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & Responsibilities

Conduct
Software Product Demos
(online/in-person) of applications like ERP, CRM to address specific business requirements of prospective and existing corporate clients.
Understand client needs and provide
Dynamic Demos
aligned with their business requirements.
Provide
onboarding assistance and post-sales support
, ensuring smooth implementation of our software solutions.
Handle
client communications
through phone, email, and chat, resolving technical issues and guiding users.
Conduct
client training sessions
during pre & post-sales and implementation
Maintain
customer interaction records
in CRM.

Preferred Candidate Profile

Bachelor's degree in any field with good academic record. MBA is a plus.
2 to 5 years of experience in
pre-sales
,
technical support
,
customer success
, or
product specialist
roles in an IT company.
Exceptional
verbal and written communication
skills in
English and Hindi
(additional Indian languages will be a bonus).
Confident in using tools like
Google Meet, MS Teams, WebEx
, and managing virtual client meetings independently.
Strong
technical acumen
with an ability to quickly understand software features, technical discussions, and client needs.
Comfortable in
interactions with senior team members
of medium-to-large enterprise clients.

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