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5.0 - 12.0 years

0 Lacs

Gurugram, Haryana, India

Remote

We are looking to hire an Associate Director to fill the Information Governance (IG) Business Systems Analyst role in the Risk & Controls department. Associate Director Information Governance - Business Systems Analyst Tool experience needed - AXON Informatica / Informatica (Must have) What can you expect We are looking to hire an Associate Director Business Systems Analyst for the Information Governance (IG) team in the Risk & Controls department. The Information Governance Business Analyst is responsible for using their knowledge of technology and business strategies to help the IG team maximize productivity and communication by engaging business and IT professionals to onboard or update IG-related tools based on their needs and requirements. The Business Systems Analyst supports Mercers IG program by: Analyzing current business processes and making recommendations for improvement based on industry best practices and professional business knowledge Being the SME for IG-related tools that supports the proper use and improvement of the systems Overseeing implementation projects from beginning to completion Using a variety of data analysis and organization tools to discover the most impactful insights Creating and presenting reports to support recommendations Improving training and operational procedures related for IG tools to increase efficiency and productivity What is in it for you Medical insurance, Personal Accident insurance, Group Term life insurance Holidays (As per the location) Hybrid working environment Shared transport (Provided the address falls within the service zone) Career development opportunities and access to our internal learning resources and skill development programs Work in an international and energetic environment with a fast pace, exciting, and friendly culture Work with interesting emerging technologies such as AI and RPA We will count on you for: Creating and maintaining an IG system inventory and understand how to reconcile the needs of the business and IG related to data discovery and disposition Liaising with Mercers business and IT teams as the Subject Matter Expert (SME) for the IG systems Partnering with business and IT stakeholders (Data Owners, Data Stewards, and Data Custodians) to ensure timely submission of all requirements for the IG systems Preparing and distributing metrics and status reports to summarize related to IG system use from data discovery to data disposition Documenting processes and procedures related to the IG system functions NOTE : Applicants should be flexible working in shifts What you need to have: Graduation/post-graduation in any stream Overall, 10+ years of experience with a minimum of 5 years of experience with managing large-scale Information Governance/Records Retention data discovery and disposition efforts by: understanding data discovery and disposition processes and technology, dealing with structured and unstructured data environments, analyzing data for proper retention and disposition, applying retention to and dispositioning data, and documenting processes and procedures related to the use of IG systems. Excellent command and working knowledge of MS Office, M365, SharePoint, MS Teams, Informatica (Axon Glossary and EDC), and Data Discovery and Disposition tools (preferably Congruitys Classify360 and BigID) Excellent verbal and written communication skills Strong collaborative decision-making, comprehensive problem-solving, positive influencing skills, and ability to partner with colleagues at all levels Ability to work independently and on a virtual, global team Process Improvement mindset Must have a strong appreciation and experience in knowledge transfer efforts and transition of processes Strong Interpersonal and communication skills Experience collaborating with clients/stakeholders across different geographies What makes you stand out Superior knowledge of Information Governance, Retention Standards, and Data Discovery and Disposition processes and technology Capacity to analyze and synthesize large quantities of data and information and produce usable metrics Ability to meet deadlines and a real desire to achieve results Project management and/or business analyst experience Proficiency and excellence in the following skills organization, time management, problem solving, interpersonal, and communication Mercer believes in building brighter futures by redefining the world of work, reshaping retirement, and investment outcomes, and unlocking real health and well-being. Mercers more than 20,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the worlds leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $23 billion. Through its market-leading businesses including Marsh, Guy Carpenter andOliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person. Show more Show less

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1.0 - 6.0 years

1 - 4 Lacs

Nasik, Maharashtra, India

On-site

Key Responsibilities: Assess learners English language proficiency and identify learning goals. Develop customized training plans and lesson materials. Conduct engaging group and one-on-one training sessions in-person or online. Focus on improving speaking, listening, reading, and writing skills. Provide constructive feedback and track learners progress regularly. Incorporate real-life scenarios, role-plays, and multimedia tools into lessons. Stay updated with the latest teaching methodologies and language trends. Collaborate with program coordinators to schedule and evaluate training programs. Requirements: Bachelor's degree in English, Education, Linguistics, or related field. 2+ years of experience teaching English as a second language (ESL/EFL). Strong command of English grammar, phonetics, and pronunciation. Familiarity with language assessment tools and instructional technologies. Excellent communication and interpersonal skills. Ability to motivate and engage learners of diverse backgrounds and levels. Preferred Qualifications: TESOL/TEFL/CELTA certification or equivalent. Experience training corporate clients or professionals. Knowledge of specific English language needs such as business English or technical English. Proficiency with virtual teaching platforms (Zoom, MS Teams, Google Meet).

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1.0 - 6.0 years

1 - 4 Lacs

Nasik, Maharashtra, India

On-site

Key Responsibilities: Assess learners English language proficiency and identify learning goals. Develop customized training plans and lesson materials. Conduct engaging group and one-on-one training sessions in-person or online. Focus on improving speaking, listening, reading, and writing skills. Provide constructive feedback and track learners progress regularly. Incorporate real-life scenarios, role-plays, and multimedia tools into lessons. Stay updated with the latest teaching methodologies and language trends. Collaborate with program coordinators to schedule and evaluate training programs. Requirements: Bachelor's degree in English, Education, Linguistics, or related field. 2+ years of experience teaching English as a second language (ESL/EFL). Strong command of English grammar, phonetics, and pronunciation. Familiarity with language assessment tools and instructional technologies. Excellent communication and interpersonal skills. Ability to motivate and engage learners of diverse backgrounds and levels. Preferred Qualifications: TESOL/TEFL/CELTA certification or equivalent. Experience training corporate clients or professionals. Knowledge of specific English language needs such as business English or technical English. Proficiency with virtual teaching platforms (Zoom, MS Teams, Google Meet).

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2.0 - 6.0 years

0 Lacs

haryana

On-site

As a Consultant working in a hybrid work mode with a shift from 1 PM to 10 PM, you will be responsible for various Cyber Security auditing tasks in locations like Bangalore, Pune, Noida, and Gurgaon. Your duties will involve understanding engagement objectives, preparing audit plans, and testing procedures to meet review objectives. You will gather detailed insights into IT and business processes, systems, and controls, and lead risk assessments and evaluations. Additionally, you will identify opportunities to leverage data analytics, track project status, and ensure high-quality work paper documentation according to client standards. You will drive discussions on audit findings with the team and management, formulate risk assessments on complex systems, and create Business Impact Analysis, Risk Assessment, and Corrective Action Plan documentation. Developing recommendations to enhance security posture and communicating these recommendations to stakeholders will be part of your responsibilities. You will also identify security deficiencies and vulnerabilities, participate in organizational projects, and contribute to the development of information security policies, standards, and procedures. Desired Qualifications: - Bachelor's degree in Computer Science, Engineering, Cyber Security, or related field - Cyber security certifications (CISSP, CISM, Security+, CEH, Azure Security Engineer, CSFA) - CISA certification required or willingness to obtain within 3 months of employment - 5+ years of experience in Cyber Security field - 2+ years of IT systems audit experience - Experience in Identity and Access Management, Infrastructure Security, Application Security, Data Governance, Cloud Security, and Third-Party Risk Management - Familiarity with standards and regulations such as PCI, SOX, ISO, NIST CSF, NIST 800-53, NIST RMF, PII, CCPA, COPPA, HIPAA, VCDPA, etc. - Proficiency in MS Office, Teams, and working knowledge of standard computer software - Ability to work in a fast-paced environment with attention to detail - Strong verbal and written communication skills, especially in explaining complex topics - Experience in regulated industries and familiarity with technology standards and compliance frameworks Bonus Points for: - ITIL Certification - Threat Hunting and DFIR experience - Security experience in GCP, Azure, and AWS - Knowledge of Zero Trust architectures and data analytics implementation - Penetration testing experience and expertise in multiple cyber security domains - Familiarity with network protection approaches and technologies,

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6.0 - 8.0 years

0 Lacs

Mumbai, Maharashtra, India

Remote

Mercer India is seeking candidates for the following position based in the Gurgaon office Lead Specialist User Access Governance(Level D1) What can you expect The Lead Specialist UAG, is a member of Mercers User Access Governance team and the role will require performing user access reviews, file imports, tracking and follow-up, and user reconciliation between different reports available. You will also be responsible for performing peer review of tasks and some level of basic reporting and analysis. The role will also be responsible for working alongside the team lead to deliver timely execution of all user access governance management related tasks and actions. What is in it for you Medical insurance, Personal Accident insurance, Group Term life insurance Holidays (As per the location) Hybrid working environment. Shared transport (Provided the address falls within the service zone) Career development opportunities and access to our internal learning resources and skill development programs Work in an international and energetic environment with a fast pace, exciting, and friendly culture Work with interesting emerging technologies such as AI and RPA We will count on you for: Excellent understanding and experience in the field of accesses, removals, research to identify solutions and knowledge of audit environment Implementation of new applications into the User Access Governance program, including gathering requirements from application owners and determining how the information aligns to UAG processes and tools Research of application and user questions leveraging all available resources to make appropriate recommendations leading to resolution. Work with senior leadership and others to ensure that user access reviews are closed timely Understanding of processes and reports to ensure all data is received as expected and meets audit requirements. Gain excellent knowledge of the user access governance function and perform review tasks of critical and high value reports Responsible for managing the terminated user process to monitor responses are received timely for all the applications in scope Facilitate the monthly dashboard and ensure valuable insights are presented for senior leadership Develop and maintain application procedures related to the user access governance team Manage tight deadlines and prioritize workload effectively in a fast-paced environment. Identify and drive process improvement ideas. Note: Applicants will need to work the EMEA shift window ( 13:00-22:00 IST ). What you need to have: Graduation / Post-graduation in any stream Overall, 6+ years with minimum 3+ year of Proven experience in User Access Governance for a global organization will be preferred. Experience of internal access review or access related teams is an advantage Experience of working with clients/stakeholders across different geographies Excellent command and working knowledge of Office365, SharePoint, One Note, MS Teams Excellent communication skills, both verbal and written Keen bent of mind towards continuous improvement, knowledge on Quality tools like Six Sigma, Lean and Kaizen are good to have Excellent interpersonal skills and demonstrated ability to work effectively in a team environment. Good ability to create smart dashboards and report outs. Ability to troubleshoot. Problem solving and solution drive approach. Experience of internal access review or access related teams is an advantage. What makes you stand out Proficient technical, analytical, and problem solving. Strong Interpersonal and communication skills. High degree of discretion and independent judgment with an in depth understanding of controls and audit techniques Knowledge of Information Security Standards, Generally Accepted Privacy Practices, Generally Acceptable Audit Standards a plus High attention to detail Ability to multi-task and prioritize time effectively. Must possess strong computer skills to utilize Microsoft Tools: Word, Excel, Outlook, SharePoint, and Teams. Mercerbelieves in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercers more than 20,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan(NYSE: MMC), the worlds leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $23 billion. Through its market-leading businesses includingMarsh,Guy CarpenterandOliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com . Follow Mercer on LinkedInand X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person. Show more Show less

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8.0 - 13.0 years

8 - 13 Lacs

Mumbai, Maharashtra, India

On-site

Working with cross-functional teams to deliver features and significant products Creating a blueprint for the products concept and features, owning the short-term roadmap for MVPs and monthly releases Prioritizing continuously in accordance with the understanding and validation of customer problems and needs Demonstrating expert level skill in problem decomposition and ability to navigate through ambiguity Engaging frequently (80%) with the development team; facilitate discussions, provide clarification, story acceptance and refinement, testing and validation; contributes to design activities and decisions. Owning and managing the backlog; continuously order and prioritize to ensure that 1-2 sprints/iterations of backlog are always ready Monitoring and measuring each development stage using advanced metrics, understand product performance and make necessary improvements in the product Collaborating with UX in design decisions, demonstrating deep understanding of technology stack and impact on final product Conducting customer and stakeholder interviews and elaborate on personas. Partnering with the Service Owner to ensure healthy development process. Lead DevSecOps teams and deliverables as needed. Being regarded as an expert in Agile Methodology; translate unstructured or ambiguous work requests into actionable user stories and work units through problem decomposition and planning. Demonstrating superior persuasion and influencing skills that ensure alignment between customer, product manager and engineering team. Excelling business acumen, knows latest industry trends and is looked at as an internal expert on the product as well as the associated competitive landscape. Define the product roadmap and drive the product funding decisions. Balance user and customer needs, technical considerations, and business viability to develop successful products. Mentoring junior team members To be successful in this role you will: Bachelor s degree or higher in finance, economics, information technology, business, or a related field. A minimum 8 years of professional experience with 5 years of experience as a Business Analyst Strong analytical and problem-solving skills, with the ability to think critically and strategically. Excellent communication and collaboration skills with various stakeholders. Proven track record of identifying and improving business processes. Experience with Agile methodologies and tools such as Azure DevOps, MS Teams, Miro, and SharePoint.

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2.0 - 6.0 years

0 Lacs

hyderabad, telangana

On-site

The ideal candidate for this position should have a background in accounting, such as CA Inter/CMA/MBA Fin/Chartered Accountant/CPA with 2+ years of experience OR Masters with 5+ years of experience in accounting, preferably US accounting. They should possess a strong conceptual knowledge of accounting and be well-versed in the application of US GAAP. Familiarity with software/applications like Excel, Word, QBO, Xero, SAGE, NetSuite, Yardi, MS Teams, Zoom, etc. is required. Strong time management, organizational skills, and the ability to work collaboratively are essential. In terms of responsibilities, the candidate will be expected to prepare workpapers, accounting schedules, and various management reports as per clients" needs. They will take the lead on projects such as accounting clean-up, books rebuild, software migration, and account adjustments. Reviewing the work of staff, providing constructive feedback, and assisting in staff development are key components of the role. Adherence to deadlines, self-reviewing work for accuracy, and preparing SOPs for assigned tasks are important aspects of the job. Additionally, the candidate will be required to collaborate with both India-based and US-based staff to perform transactional activities, technical accounting activities, and reporting activities. Compliance with firm department policies, effective use of downtime, and staying organized to prioritize tasks are essential administrative duties. Overall, the successful candidate will be a self-starter with excellent verbal and written communication skills, possessing strong financial analysis, modeling, and valuation skills.,

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5.0 - 9.0 years

0 Lacs

hyderabad, telangana

On-site

As one of the leading asset managers globally, Invesco is committed to assisting investors in achieving their financial goals. With a wide range of investment strategies and vehicles, we offer distinctive investment management capabilities to clients worldwide. If you are seeking challenging work, a supportive team of intelligent colleagues, and a global employer with a strong social conscience, Invesco is the place for you to explore your potential and make a meaningful impact every day. Your Team: The Crisis Management Team at Invesco is responsible for Incident and Crisis Management. They proactively prepare for various scenarios and incidents, overseeing incident and crisis management, playbook creation and maintenance, as well as the test and exercise program. Your Role: As an Advanced Principal, you will be responsible for Crisis Management in the APAC region and globally. Reporting to the Senior Manager Crisis Management, you will support and manage Invesco's Crisis Management and Test and Exercise program. Collaborating with multiple teams across the organization, you will engage with executives and senior business stakeholders to lead response activities during business continuity disruptive events. Your responsibilities will also include assisting with or leading test and exercise activities. Responsibilities: - Managing the implementation of a comprehensive global crisis management program. - Coordinating and aligning with existing Technology, Cyber, and Business Continuity incident response structures. - Facilitating the coordination of various teams to effectively manage incidents and provide transparency on their impact. - Leading briefings to senior leaders and developing, managing, and facilitating testing and exercising incident/crisis response programs. - Creating, developing, and maintaining playbooks and managing project-related work to support strategic objectives. The Experience You Bring: You should have proven extensive experience in Crisis and Emergency Response Management, Business Continuity, IT Disaster Recovery, or IT/Cyber Incident Response. Experience in Crisis Response, plan and playbook creation, and conducting tests and exercises is required. Knowledge: You need to have strong skill sets in SharePoint, MS Teams, PowerPoint, and the rest of the office suite. Experience with tools like Power BI, ServiceNow, or CL360 is a plus. In-depth expertise in Crisis Management, Technology Major Incidents, Business Continuity, and Operational Resilience is essential. Business Acumen: You should be a relationship builder, critical thinker, and capable of analyzing complex situations to deliver innovative solutions. Strong executive presence, intellectual agility, and an entrepreneurial mindset are desired. Impact: You must be execution-focused, detail-oriented, and possess leadership qualities to drive results and manage high-pressure situations effectively. Leadership: You will lead the Crisis Management program in the region and contribute to the global program, developing strategies for execution and actively managing deployment. Influence and Partnership: Effective communication, negotiation skills, and the ability to influence key stakeholders are crucial aspects of this role. Full Time / Part Time: This is a full-time position at Invesco. Worker Type: Employee Job Exempt: Yes Workplace Model: Invesco's workplace model provides flexibility while supporting our culture and meeting client needs. As a full-time employee, you will work in your designated office at least three days a week, with two days working outside an Invesco office. Why Invesco: Invesco values integrity, meaningful work, and creating impact for stakeholders. Our diverse and inclusive workplace culture fosters respect, belonging, and collaboration. We offer various benefits, development opportunities, and support personal growth for all employees. Apply for this role at Invesco Careers to be part of a dynamic and inclusive organization that nurtures talent and encourages continuous learning and development.,

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4.0 - 7.0 years

8 - 15 Lacs

Pune

Work from Office

IT experienceinvestigation and solving INC in doc mgmt tool, Google Drive, SharePoint, OneDrive, Documentum, xECM How systems work together, connecting AODocs with EDMS tools (DocuSign) Ensure security & compliance LO-L3 coordination & support Required Candidate profile Document Management (Google Drive/SharePoint) Archiving solutions (Google Vault, Microsoft Purview) AODocs, Google Workspace (Drive, Shared Drives) Certifications - ITIL, M365 GWS Admin

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8.0 - 12.0 years

0 Lacs

noida, uttar pradesh

On-site

As a Scrum Master with over 10 years of experience, you will be responsible for leading a software development team in applying Scrum principles, practices, and theory diligently. Your primary goal will be to ensure the successful implementation of the SAFe framework across multiple Program Increments (PIs) while understanding the team's structure and rules. You must possess a First level Scrum Master certification (PSM I/CSM) and have a deep understanding of Scrum, Built-In Quality practices from Extreme Programming (XP), Work in Process (WIP) limits from Kanban, and other process rules agreed upon by the team. Collaborating with other Scrum Masters to enhance the application of Scrum within the organization will be a key aspect of your role. Your skills in facilitation, conflict resolution, continual improvement, empowerment, and transparency will be crucial in driving the team towards success. Additionally, you should be well-versed in various patterns and techniques that complement the Scrum approach, such as Burndown techniques, Retrospective formats, and bug handling. Effective communication, both oral and written, will be essential as you work with tools like Azure DevOps, Confluence, MS Teams, and SharePoint. Adhering to the Scrum values of commitment, focus, openness, respect, and courage will guide your interactions with the team and stakeholders. If you are enthusiastic about this opportunity and possess the required qualifications, please share your resume with Archana Sharma at archana@radiansys.com. Your expertise as a Scrum Master in a dynamic and collaborative environment will be invaluable in this long-term contract-to-hire position with Wipro in Noida (Hybrid). Thank you for considering this role. Best Regards, Archana Sharma IT Recruiter Radiansys INC Email: Archana@radiansys.com,

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8.0 - 12.0 years

0 Lacs

karnataka

On-site

As the CFO Advisory Manager - SAP Finance Functional Lead at RSM, you will have the opportunity to serve as a strategic advisor to clients on the optimization, (re)engineering, and stabilization of finance business processes within the S/4HANA landscape. Your role will involve identifying opportunities to enhance system design, strengthen internal controls, and align SAP capabilities with broader finance transformation goals and SAP leading practices. You will be responsible for leading the execution of finance transformation initiatives by managing end-to-end project activities, conducting assessments, aligning stakeholders, defining operating models, and ensuring effective delivery of advisory outcomes across people, process, and technology. Your coordination with client teams and technical partners will be crucial in driving sustainable change. In this role, you will deliver high-quality work within expected timeframes, scope, budgets, and client expectations. Your oversight and management of projects will include identifying solutions to client challenges, managing progress and risks, keeping stakeholders informed, and supporting the communication of project financials to firm leadership. Furthermore, you will play a key role in supporting go-to-market initiatives and proposals for SAP-led finance transformation engagements. Understanding firm capabilities across lines of business to identify cross-selling opportunities and contributing to the development of SAP-based accelerators, templates, and toolkits to address common client needs in finance transformation will be part of your responsibilities. Mentorship is an important aspect of this role, where you will effectively manage, coach, and develop junior resources and peers by providing timely and actionable feedback, as well as contributing to recruitment and retention efforts. Effective communication both internally and externally with client employees, C-suite executives, and/or private equity partners will be essential in developing and fostering client relationships. To qualify for this role, you should have a Chartered Accountancy / Cost & Management Accountancy / MBA from a Top Tier Institution with a minimum of 8-12 years of experience working in a Big 4 or large organization. Deep knowledge of SAP S/4HANA Finance modules, related sub-ledgers, and hands-on experience in SAP Tools, Ecosystem, and Journeys are required. Additionally, experience in finance transformation, business process improvement, shared services, or technology enablement is a plus. Critical thinking skills, the ability to solve complex business problems, and proficiency in various software tools are essential for success in this role. You should also demonstrate strong project management, organizational skills, and the ability to work effectively in a fast-paced, ever-evolving work environment. At RSM, we offer a competitive benefits and compensation package, along with flexibility in your schedule to balance life's demands while serving clients. If you require accommodation for disabilities during the recruitment process or employment/partnership, please reach out to us at careers@rsmus.com.,

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2.0 - 4.0 years

4 - 7 Lacs

Bengaluru

Work from Office

Position Summary Must have strong technical and interpersonal skills. Comfortable interacting with executive level management Ability to prioritize daily tasks and plan ahead Set-up daily meetings and provide meeting support remotely utilizing current collaboration tools. Strong Windows and Mac knowledge Excellent troubleshooting skills Must be organized and have strong communication skills (written and verbal) Flexibility in work schedule to map to business requirements, including occasional on-call support. Ability to demonstrate & learn new technical procedures. Ability to effectively manage time and prioritize conflicting demands. Continuous focus on service improvements, both technical and process oriented. Must have knowledge of streaming/broadcasting events. (Preferred vMix, OBS, MS Teams, Teams Live Events, Kaltura) Position Requirements 3-4 years of corporate IT experience A bachelor's degree in IT or equivalent work experience Location: Bangalore Mode of work:Hybrid Shift: general with rotational shift

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0.0 years

0 Lacs

Hyderabad, Telangana, India

On-site

recruitment coordinator about randstad enterprise As the leading global talent solutions provider, Randstad Enterprise enables companies to create sustainable business value and agility by keeping people at the heart of their organizations. Part of Randstad N.V., we combine unmatched talent data and market insights with smart technologies and deep people expertise. Our integrated talent solutions - delivered by Randstad Advisory, Randstad Sourceright and Randstad RiseSmart - help companies build skilled and agile workforces that move their businesses forward. Randstad Enterprise supports some of the world's most renowned brands to build their talent acquisition and management models that not only meet their business needs today but also in the future. We offer solutions in Europe, Middle East and Africa (EMEA) region, Asia Pacific (APAC) region as well as in North America (NAM) region. This results in a digital way of working and requires a proactive mind-set. . Our solutions know no limits, we have proven e xperience delivering market-leading MSP, RPO, Total Talent, and Services ... Procurement Solutions including technology, talent marketing, talent intelligence, and workforce consulting services. . We create the best talent experience, from attraction to onboarding and onto ongoing career development, we understand the human and digital touchpoints that compel talent to join and stay with a company. . We know where the talent of tomorrow is, how they behave, what they are looking for, and how to build their loyalty toward a specific company employer brand. . We push the boundaries of our industry to be able to see around the corner for our clients, continually investing in innovation to stay ahead in our market. about team Aligned to a RPO, MSP or other client programs, you are part of a global recruitment coordinator community. Together with your recruitment coordinator colleagues you build the next level of service for our Clients around the world. It's a global team, where you can learn from each other and grow professionally as well as personally. We embrace our differences, and know that our diverse team is a strength that drives our human forward success. Together, we get life-saving medicines into our communities, smart cars on the road, planes in the air, food on the table and technology in place to connect the world. And so much more. This collaborative environment fosters continuous learning and professional growth, nurturing a culture where diverse perspectives are valued and leveraged to strengthen our collective capabilities. Together, we strive towards impactful goals such as enhancing skill development, fostering a culture of learning, and driving organizational success through effective talent delivery strategies. Our efforts transcend boundaries, contributing to advancements in various sectors, including healthcare, transportation, technology, and beyond, ultimately making a positive impact on society as a whole. purpose of the job The recruitment coordinator role plays a crucial function within Randstad Enterprise, focusing on coordinating recruitment activities efficiently. As the demand for recruitment coordination grows among our clients, the role of recruitment coordinators becomes increasingly vital. Through leveraging data insights and market understanding, we shape some of the most efficient recruitment process strategies. In this dynamic talent landscape, recruitment coordinators facilitate innovative process solutions and foster strategic partnerships with our clients. Randstad Enterprise, Randstad RiseSmart & Randstad Sourceright are registered trademarks of Randstad N.V. We are committed to developing an inclusive and barrier-free recruitment process and work environment. If you require any reasonable accommodations, please let our Internal Talent Acquisition team know. | 1 roles and responsibilities Interview coordination . Manage and oversee the entire recruitment process, including scheduling interviews, coordinating with hiring managers, and facilitating candidate communication. . Efficiently manage interview schedules for multiple candidates and hiring managers, ensuring that all parties are available and informed of interview times and locations. . Arrange all logistical aspects of interviews, including booking meeting rooms, coordinating video conferencing facilities, and arranging travel accommodations if necessary. . Coordinate with hiring managers and interviewers to confirm their availability for scheduled interviews and reschedule as needed to accommodate conflicts or emergencies. . Coordinate panel interviews involving multiple interviewers, ensuring that all panel members are briefed on the interview format and have access to candidate information beforehand. . Facilitate virtual interviews via video conferencing platforms, troubleshooting technical issues and ensuring a smooth interview experience for both candidates and interviewers. Data collection and management . Maintain and update client's applicant tracking systems and databases to ensure accurate and up-to-date records of candidates and their status in the recruitment pipeline. . Gather feedback from interviewers following candidate interviews, collating comments and assessments to inform hiring decisions and provide constructive feedback to candidates. . Maintain accurate records of interview schedules, outcomes, and feedback in the applicant tracking system or recruitment database for future reference and reporting purposes. . Continuous Improvement: Identify opportunities to streamline and improve the interview coordination process, implementing enhancements to increase efficiency and effectiveness over time. . Ensure compliance with relevant employment law s and regulations, maintain accurate documentation related to recruitment activities, and uphold confidentiality and data protection standards. . Collaborate with other members of the team and hiring managers to support overall recruitment objectives and initiatives. competencies Communication skills Clear and effective communication is essential for coordinating interviews, interacting with candidates, and collaborating with hiring managers and team members. Organization skills Strong organizational skills are crucial for managing multiple interview schedules, coordinating logistics, and maintaining accurate records. Time management and attention to detail The ability to prioritize tasks, meet deadlines, and handle multiple responsibilities simultaneously is essential in a fast-paced recruitment environment. Being detail-oriented helps ensure accuracy in scheduling, documentation, and candidate communication, preventing errors and oversights. Customer service orientation Recruitment coordinators should have a customer-focused mindset, providing excellent service to candidates, hiring managers, and other stakeholders throughout the recruitment process. problem solving skills Randstad Enterprise, Randstad RiseSmart & Randstad Sourceright are registered trademarks of Randstad N.V. We are committed to developing an inclusive and barrier-free recruitment process and work environment. If you require any reasonable accommodations, please let our Internal Talent Acquisition team know. | 1 The capacity to quickly identify and address issues or challenges that arise during the interview coordination process is valuable for maintaining efficiency and minimizing disruptions. teamwork Collaboration and teamwork are key for coordinating interviews seamlessly and supporting overall recruitment efforts within the organization. job requirements experience required . Relevant experience in a customer service/corporate services or similar high-volume role (RPO/BPO/Recruitment/Sourcing). . 0-2 years experience in the recruiting and staffing or customer service industry is preferable. . Ability to build rapport and maintain positive relationships with candidates, hiring managers, and colleagues contribute to a collaborative and productive recruitment environment. knowledge . Google meet, zoom, skype, cisco webex, MS teams and other scheduling softwares. . Multiple time-zones across the globe (Americas, Europe, Middle-East, Asia Pacific) . Adapting to changing priorities, unexpected challenges, and evolving recruitment needs requires flexibility and the ability to remain composed under pressure. . Negotiating interview schedules, and other recruitment-related matters requires strong negotiation skills to achieve mutually beneficial outcomes.

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2.0 - 6.0 years

0 Lacs

haryana

On-site

As a professionally qualified chartered accountant experienced in Transfer Pricing documentation and international tax compliances, you will be responsible for coordinating with wider finance, tax, and other stakeholders to gather relevant information required for the preparation of various TP reports, tax returns, and analyses. Additionally, you will assist in preparing the Group's TP documentation strategy, considering changes in local regulations, internal trading policies, and other factors. Your role will involve adhering to approved processes for tax compliances and reporting, including the preparation of TP reports. You will also be required to identify areas for process improvements and automation, driving the implementation of approved changes proactively. Reporting progress, achievements, and risks to your line manager in a timely manner is a key aspect of your responsibilities. Furthermore, you will need to address queries from internal stakeholders, auditors, local tax authorities, and advisors in consultation with your line manager. Staying updated on transfer pricing developments globally, analyzing relevant changes from a business technology perspective, and keeping stakeholders informed are essential tasks. Supporting various ongoing tax process improvement projects through the effective use of technology tools is also part of your role. The ideal candidate for this position should have 2-3 years of post-qualification experience in a reputed multinational corporation or consultancy firm. Expertise in MS Office tools such as Excel, Word, Outlook, and PowerPoint is required, along with working knowledge of MS Teams and SharePoint. Experience with technology, including ERP environments like Oracle/SAP, ERP implementation, tax automation projects, and RPA initiatives, is preferred. Effective communication skills in a complex and dynamic organizational environment, especially in a multinational setting, are essential. A good understanding of the telecommunication industry would be advantageous for this role.,

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2.0 - 6.0 years

0 Lacs

karnataka

On-site

You will be working as a TPM Coordinator at TTK Healthcare Limited Foods Division in Hosakote. Your main responsibility will involve initiating, implementing, measuring, monitoring, and tracking the progress of TPM (Total Productive Maintenance) and Operational Excellence (OE) Implementation across the Factories. You will also be supporting planning, generating, and publishing MIS & analytics for TPM and OE across the Factories. Additionally, you will support and coordinate focused improvement projects and events as directed, and collaborate with other teams within and outside the company. You may also be assigned other tasks within the function including sensitizing Functional Leadership on critical issues. To qualify for this role, you should have a Bachelor's or Master's degree in science or engineering. An MBA in Quality Management or TQM would be an added advantage. It is preferred that you hold Lean Six Sigma Green Belt Certification or are Black Belt Trained. You should have 2-3 years of work experience, hands-on experience and knowledge in managing, coordinating, and implementing TPM, and be skilled in advanced MS Excel, PowerPoint, Teams, Outlook, and other Office Applications. Good presentation, interpersonal, verbal and written communication skills in English, along with excellent problem-solving abilities are essential. A proactive and go-getter attitude will be beneficial for this role.,

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14.0 - 18.0 years

0 - 0 Lacs

punjab

On-site

As a Business Development Executive (BDE) specializing in IT Services & Pre-Sales at Haven Softwares Inc., a rapidly growing software development company, you will play a crucial role in lead generation, client interaction, bidding, and pre-sales consulting. Our company focuses on delivering innovative solutions in custom e-commerce and SaaS product development, partnering with global clients to transform ideas into scalable digital solutions. Your key responsibilities will include identifying new business opportunities through platforms like Upwork, Freelancer, Fiverr, Guru, PPH, etc., creating compelling proposals to win new projects, and responding to relevant RFPs with precision and professionalism. You will also be responsible for maintaining up-to-date records in CRM software, nurturing leads by following up consistently, and ensuring seamless handoff and project kickoff by collaborating with internal teams. Additionally, you will be required to analyze market trends and competitor offerings, provide insights to marketing/product teams on client demands and behavior, and possess sound knowledge of custom development technologies such as PHP/Laravel, MERN/MEAN Stack, and SaaS product structure and monetization. Strong client-handling, negotiation, and relationship-building abilities are essential, along with excellent English communication skills (both written and verbal). Familiarity with tools like Trello, Jira, Asana, Zoho Projects, and platforms like Zoom, Google Meet, and MS Teams for client meetings is preferred. To excel in this role, you should hold a Bachelor's degree in Business, IT, Computer Science, or a related field, with at least 14 years of experience in a BDE or Pre-Sales role within a software development company. Proven experience with bidding on online platforms and dealing with international clients (USA, UK, Canada, Australia) will be advantageous. Your performance will be measured based on key performance indicators (KPIs) such as qualified leads generated monthly, bid-to-project conversion rate, revenue contribution from closed deals, client feedback and engagement scores, and CRM hygiene and accurate tracking. At Haven Softwares Inc., we offer a competitive salary with performance-based incentives, 5 days working, flexible working hours, the opportunity to work with global clients and exciting digital products, and a collaborative, growth-oriented work culture. To apply for this position, please send your resume and a brief cover letter to info@havensoftwares.com or contact 8222985590. Join us at Haven Softwares Inc. and embark on a career journey with a company that values innovation, creativity, and professional development.,

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1.0 - 5.0 years

0 Lacs

karnataka

On-site

As a member of the Global Conference Services team at AVI-SPL, you will play a crucial role in delivering remote technical audio/video support for our customers" video conference systems and webcasting platforms. Your responsibilities will include overseeing administrative actions related to planning and processing technology requests for corporate business and client meetings, providing technical support during events, and managing wrap-up processes post-event conclusion. You will serve as the primary point of contact for both internal teams and external customers, responding to inbound interactions, launching and troubleshooting video meetings and webcast events, as well as opening and escalating tickets for customer issues. In this role, you will also monitor the customer environment and devices using both company and customer tools to support the managed services provided. Your duties will involve triaging inbound tickets, troubleshooting, and escalating as needed, along with providing Tier 1 support and escalation for incidents or requests related to customer video conferencing, audio/visual devices, UCC applications, and infrastructure. Additionally, you will be responsible for scheduling services for Webcasting platforms, including assisting with self-service scheduling and booking on behalf of the requester/hosts. You will launch, test, monitor, and actively produce webcast events and meetings to ensure smooth operations. An Associate Degree or equivalent experience is required for this position, along with a minimum of 1-2 years of AV/Videoconferencing/Webcasting experience. Prior experience with meeting technologies such as Zoom, MS Teams, etc., is preferred. While knowledge of Video Conferencing endpoints and infrastructure is desired, it is not a requirement. Familiarity with AV Control systems and integrated room peripherals, along with knowledge of ProAV solutions from various providers like AMX, Crestron, Extron, Biamp, ClearOne, and others, would be advantageous. At AVI-SPL, we offer medical benefits, paid holidays, sick days, and personal days, as well as an enjoyable and dynamic company culture. We believe in providing training and professional development opportunities to help our employees grow and succeed. AVI-SPL reserves the right to modify work hours and locations as needed, which may involve travel to different locations to support our clients.,

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3.0 - 7.0 years

0 Lacs

punjab

On-site

As a Business Analyst Sustainability at Bunge Global Business Services, located in Mohali, Punjab, India, you will play a crucial role in gathering and eliciting requirements, providing subject matter expertise for various products and teams. Your primary responsibility will be to enable full visibility of Bunge's Sustainability and Finance KPIs, and facilitate business intelligence and analytics by transforming business and process data into actionable insights. Your main accountabilities will include acting as a Functional and Subject Matter Expert in Sustainability, ESG, International Disclosure frameworks, and Sustainability Standards. You will engage with business stakeholders, conduct workshops, and capture detailed business requirements. Additionally, you will create user stories for Analytics Solution, review functional specifications, conduct SME Validation, and design UAT Test Cases. It will be your responsibility to facilitate UAT and provide clarifications to business users, ensuring closures per workflow. To excel in this role, you are expected to have strong competency in various tools such as Jira/ADO, MS Teams, MS PowerPoint, MS Excel, MS Word, Tableau/Power BI, SAP, and ESG accounting. You should also possess a solid understanding of sustainability/industrial/supply chain or finance domain, business intelligence/reporting, data analysis, and visualization. Your technical skills should include the ability to write complex calculations, BRDs, and data modeling. Experience with BI, Reporting, Analysis, Data Visualization, and Visual Storytelling will be highly beneficial. As a successful candidate, you will lead client engagements, oversee ESG Reporting, and Sustainability Analytics work-streams. You should be well-versed in GRI/SASB/IR/TCFD/CDP/BRSR and have expertise in ESG, Sustainability, and Finance KPIs. Your role will involve gathering requirements, conducting UAT, and working with the operations team to streamline technical processes. You will also be responsible for managing engagement economics, ensuring high-quality deliverables, and leading the execution of projects. Ideally, you should have a Masters in ESG/Sustainability or equivalent from a premier institute/university, along with 3 to 5 years of post-qualification relevant experience. Professional certifications in GRI/SASB/IR/TCFD/CDP/BRSR will be advantageous. Bunge, a world leader in sourcing, processing, and supplying oilseed and grain products, is committed to creating sustainable products and opportunities for farmers and consumers worldwide. As an Equal Opportunity Employer, Bunge values diversity and inclusion, welcoming veterans and individuals with disabilities to be part of their team.,

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3.0 - 10.0 years

0 Lacs

haryana

On-site

The candidate will be joining a dynamic SAP S/4 HANA architects team involved in a global implementation project. As an SAP S/4 HANA Solution Architect, your main responsibility will be to ensure the effective design and management of the current P2P solution while also contributing to the development of new designs as the S/4 HANA project expands to new regions worldwide. This role will require close collaboration with various stakeholders including FICO, OTC, Development (ABAP), Integration and Basis architects, Business process owners, vendors, and system integrators. Your core responsibilities will include creating and maintaining architectural standards and blueprints, identifying SAP best practice solutions for complex issues, possessing extensive design experience in the P2P domain and S/4 HANA simplifications related to procurement and inventory management. Additionally, hands-on configuration experience in P2P, familiarity with Fiori, and collaborating with Security and Authorisations teams on Fiori-based access controls will be essential. A solid understanding of integration with Finance, designing and facilitating complex interfaces, and knowledge of SAP's strategic direction are crucial aspects of this role. The ideal candidate should have a minimum of ten years of SAP experience, including at least three years specifically in SAP S/4 HANA P2P, and completion of at least one S/4 HANA implementation cycle. Exposure to the entertainment or media industry would be advantageous. You should possess a strong aptitude for learning new technologies, excellent communication and presentation skills, experience working in a global environment, and the ability to adapt to fast-changing priorities and tight deadlines. Strong organizational skills, multitasking abilities, and a consulting background would also be beneficial for this role. In summary, this role offers an exciting opportunity to work as an integral part of a global SAP implementation project, contributing your expertise in SAP S/4 HANA P2P solution design and implementation while collaborating with various teams and stakeholders to ensure the successful roll-out of the project.,

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3.0 - 7.0 years

0 Lacs

karnataka

On-site

You are now evolving the company at a rapid pace to meet exciting market demand. The culture of the company has won awards for executive leadership and employee diversity, and received top ratings from engineering, sales, and product design teams. The company is also a top-ranked company on Glassdoor. The Calix Professional Services Team is seeking a dynamic and customer-minded Cloud Data Engineer to join the Calix Cloud Implementation Team. As a Cloud Delivery Engineer, you will be responsible for transforming the CSPs raw data to enriched powerful data that will allow them to enrich their business using the Calix Cloud Product lines. You will be working across the Calix organization and directly with the CSPs to ensure their data is well represented in the Calix Cloud. You will operate as part of an overall implementation team to implement Calix Cloud SaaS solutions requiring custom input data. You will design data import and ETL processes based on customer-provided data sets and Calix Cloud data input requirements. Your responsibilities will include validating and troubleshooting data transformation and loading into SQL and noSQL databases. Documenting findings, test results, and as-built configurations for review by the implementation team and customer is a key part of your role. You will need to respond to requests for assistance, perform triage, prioritize, and escalate appropriately. Collaborating with customers to understand and document their business and technical requirements is also expected from you. Using regular expressions to search and extract text-based data, querying SQL databases, or modifying SQL statements to produce custom results are some of the tasks you will be handling. As for qualifications, you are expected to have a working knowledge of Cloud-based applications and complex data integration, knowledge of common database management tools, and REST/JSON API methodologies. Strong written and verbal communication skills are required to provide updates, explain data, and document findings. Strong analysis, organizational skills, ability to work independently, and manage multiple projects simultaneously are essential. You should excel at learning quickly and adapting to change, with a proven track record of providing a high level of technical or project support. Proficiency with Microsoft Visio, Word, and Excel is necessary. Resourceful disposition, able to work independently, is also a valuable trait. Preferred qualifications include experience with BSS/OSS enterprise architectures, familiarity with the Calix product portfolio or similar telecom technologies, experience with REST/JSON tools such as Postman, cURL, and relevant programming language libraries like requests and httplib, knowledge of a scripting language such as Python, Perl, or Java, familiarity with Service Provider networking technologies, experience operating as part of an Agile/Scrum team, experience with Salesforce, TaskRay, JIRA, Confluence, MS Teams, and a bachelor's or master's degree in computer science/engineering or related fields. The location for this position is Bengaluru, and you should be willing to work in US shift timings. If you are a person with a disability needing assistance with the application process, you can email at calix.interview@calix.com or call at +1 (408) 514-3000. Calix delivers a broadband platform and managed services that enable customers to improve life one community at a time. The company is at the forefront of a once-in-a-generational change in the broadband industry. The mission of Calix is to enable CSPs of all sizes to Simplify, Innovate, Grow.,

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7.0 - 12.0 years

22 - 35 Lacs

Gurugram

Work from Office

Role Overview: Experience in working with stakeholders to understand the data requirements to design, develop, and maintain complex ETL processes. Create and maintain data models, including schema design and optimization. Create and manage data pipelines that automate the flow of data, ensuring data quality and consistency. Participate in requirements analysis. End delivery of key modules. Design and architect key modules. Create a data-driven culture with business intelligence. Create a complicated data model in Power BI Building a great data model to simplify the disarray. Work with dimensions, hierarchy etc. Write clean, scalable code using Python/Scala and PySpark (must have) programming languages Test and deploy applications and systems. Revise, update, refactor and debug code. Be part of a fast-paced team providing leading IT solutions to Condeco business clients. Mentoring team members Ideas and implementation in engineering hackathons What will make you successful : Degree in Data Science, Statistics, Computer Science or other related fields or an equivalent combination of education and experience. Minimum 7 years of experience in Data Engineering. Must have been on lead role in past for at-least 2 years. Proficiency in programming languages commonly used in data engineering, such as Python, PySpark, SQL. Experience in Azure cloud computing platform, such as developing ETL processes using Azure Data Factory, big data processing and analytics with Azure Databricks. Excellent communication. Experience in strong problem-solving and troubleshooting skills. 2-4 years of experience in Analytics/Visualization & good project work experience using tools like Looker, MS Power BI, Tableau, IBM Cognos etc. Expert in creating a complicated data model with dimensions, hierarchy etc. Workflow Tools: Atlassian (Jira, Confluence), Git, O365, MS Teams / Slack. Knowledge of reducing the added cost, complexity, and security risks of multiple solutions with an analytics platform that scales from individuals to the organization. Good to have: Experience of NOSQL/COSMOS DB/MONGO DB

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3.0 - 7.0 years

0 Lacs

karnataka

On-site

You will be responsible for collecting, analyzing, and interpreting data related to pricing projects to identify trends, issues, and opportunities for improvement. Your role includes developing and maintaining standard reports and dashboards to provide visibility into progress, risks, and performance metrics. You will plan and execute initiatives with maximum impact while ensuring minimal disruption to key stakeholders. Additionally, you will promote and process product efficacy by translating large volumes of data, testing, and experiments into clear recommendations and reports, ensuring quality, objectivity, and professionalism in your analysis. Specializing in the management of Snowflake database and SQL queries, you will work to ensure data integrity and accessibility. Your duties will also involve creating and maintaining comprehensive documentation, including business requirements, process flows, and user guides. Providing ongoing support and training to dashboard users, both internal and external, will be part of your responsibilities to address any arising issues or questions. You are required to have a Master's degree in Computer Science, Information Systems, Business Administration, or a related field, along with experience in pricing strategy. Proficiency in tools such as Vizio, Snowflake, Jira, Confluence, Salesforce, Microsoft Visual Studio, MS Power Automate, MS Teams, MS Excel, MS PowerPoint, and MS Word is essential. Additionally, experience with data visualization tools like Tableau, Power BI, and Domo, as well as proficiency in data modeling and ETL, is required. Preference will be given to candidates with analytical and quantitative problem-solving skills, along with experience in SQL, Java, R studios, and Python. As part of our team, you will have the opportunity to work in a dynamic global environment with diverse operations worldwide. nVent is a leading global provider of electrical connection and protection solutions, offering career growth opportunities and impactful work every day. Our innovative electrical solutions aim to ensure safer systems and a more secure world. We design, manufacture, market, install, and service high-performance products and solutions that connect and protect critical equipment, buildings, and processes globally. At nVent, we are committed to strengthening the communities where our employees live and work. We encourage and support philanthropic activities through our nVent in Action matching program, providing funds to nonprofit and educational organizations where our employees volunteer or donate. Our core values, including innovation, integrity, customer focus, teamwork, accountability, and optimism, shape our culture and drive us to deliver the best for our employees and customers. Join us at nVent, where we connect and protect our customers with inventive electrical solutions. We value diversity and inclusion, celebrating each other's authenticity as a catalyst for growth.,

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2.0 - 5.0 years

2 - 5 Lacs

Delhi, India

On-site

The MS Teams Administration role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the MS Teams Administration domain. Experience: 2 - 5 years Location : Delhi

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5.0 - 9.0 years

0 Lacs

navi mumbai, maharashtra

On-site

You will be working as an Analyst in the Retail Banking Card Operations domain at Accenture, a global professional services company known for its expertise in digital, cloud, and security services. With over 699,000 employees serving clients in more than 120 countries, Accenture aims to create value and shared success through technology and human ingenuity. Your primary responsibilities will include delivering and supporting change communication across recruiting technologies, managing strategic communication programs, developing innovative campaigns for change management, and ensuring alignment with various stakeholders. You will be responsible for creating communication collateral such as presentations, emails, and knowledge base materials to achieve specific objectives. Feedback mechanisms and metrics tracking will be essential to measure communication goals and tools effectively. To excel in this role, you should have at least 5 years of experience in internal communications within a large or mid-size organization. Preferred qualifications include a background in English, journalism, psychology, mass media, or an MBA. Strong writing, editing, and proofreading skills are essential, along with the ability to customize content for different audiences. Additionally, you should possess storytelling, speaking, and creative skills, as well as a passion for technology and business understanding. As an integral part of the team, you will need to perform well under pressure, demonstrate results orientation, collaborate effectively, and communicate clearly both in writing and verbally. Your interpersonal skills will be crucial for building relationships with internal teams, stakeholders, and senior executives. Experience with communication platforms like MS Teams, Outlook, PowerPoint, Yammer, and WordPress will be beneficial, along with knowledge of Workday Recruiting and other recruiting tools. In this role, you will analyze and solve complex problems, interact with peers and clients, and make decisions that impact your work and potentially others". You will operate as an individual contributor or oversee a small team, requiring minimal guidance for daily tasks and moderate instruction for new assignments. Please be aware that this position may involve working in rotational shifts to support business requirements.,

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2.0 - 6.0 years

0 Lacs

chennai, tamil nadu

On-site

As an Aviation Customer Support Analyst on the Customer Support Team, you will be the first point of contact for troubleshooting, issue resolution, and maintenance of applications while collaborating with cross-functional teams to deliver efficient solutions. You will play a pivotal role in providing expert-level support, investigating and resolving application-related incidents, and documenting comprehensive troubleshooting guides and standard operating procedures to facilitate efficient issue resolution and knowledge sharing within the team. The ideal candidate will be highly motivated, personable, and have a strong sense of urgency. You will work closely with development teams, QA engineers, and other stakeholders to identify, communicate, and resolve technical issues, implement monitoring solutions for performance optimization, and manage and prioritize incidents based on severity. We are looking for someone with experience supporting software based on SQL Server, with basic knowledge of C# or similar coding experience being a strong asset. Proficiency in English at a native level is a must, along with experience supporting B2B customers in an international context. Strong organizational and time management skills are essential, with the ability to manage multiple roles and projects while remaining calm under pressure and adaptable. In your first 30 days, you will complete orientation to understand the company's culture, policies, and team structure, gain access to relevant systems and tools, and shadow team members to learn current processes. You will review supported applications, engage with stakeholders, and begin handling minor support issues under supervision. By your first 3 months, you will independently manage current projects, kick off a new internal development project, and contribute significantly to the documentation and knowledge base. You will identify areas for process improvement, propose and implement optimizations, and engage more actively in collaboration with development and QA teams. Within your first 6 months, you will advance your knowledge and skillset by handling complex incidents, initiating or contributing to projects aimed at proactive monitoring and performance optimization, and actively sharing expertise through training sessions and mentoring newer team members. Collaboration with the team lead to finalize strategies for continuous improvement and contribution to a long-term support plan will be a key focus.,

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