Software Engineer

About Company

About Client:

Our client is a global digital solutions and technology consulting company headquartered in Mumbai, India. The company generates annual revenue of over $4.29 billion (₹35,517 crore), reflecting a 4.4% year-over-year growth in USD terms. It has a workforce of around 86,000 professionals operating in more than 40 countries and serves a global client base of over 700 organizations.

Our client operates across several major industry sectors, including Banking, Financial Services & Insurance (BFSI), Technology, Media & Telecommunications (TMT), Healthcare & Life Sciences, and Manufacturing & Consumer. In the past year, the company achieved a net profit of $553.4 million (₹4,584.6 crore), marking a 1.4% increase from the previous year. It also recorded a strong order inflow of $5.6 billion, up 15.7% year-over-year, highlighting growing demand across its service lines.

Key focus areas include Digital Transformation, Enterprise AI, Data & Analytics, and Product Engineering—reflecting its strategic commitment to driving innovation and value for clients across industries.

Lead ITSM Developer for ServiceNow Project

Location

Responsiblities

• Lead the development and implementation of ServiceNow solutions, ensuring alignment with business objectives.
• Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.
• Design, develop, and configure ServiceNow applications and modules.
• Provide technical guidance and mentorship to junior developers.
• Ensure the quality and performance of ServiceNow implementations through rigorous testing and code reviews.
• Develop and maintain documentation for ServiceNow processes and configurations.
• Stay up-to-date with ServiceNow best practices and advancements to continuously improve our ITSM capabilities.
• Manage integration with external systems and data sources.
• Participate in change management and incident resolution activities.

Experience:

• Minimum 6+ years of relevant experience in IT Service Management and ServiceNow development.
• Proven track record of leading ServiceNow implementations and teams.
• Experience with the full software development lifecycle, including requirements gathering, design, development, testing, and deployment.

Strong knowledge of ITSM best practices and frameworks

Skills

• Proficiency in ServiceNow development, including scripting in JavaScript, Glide, and other relevant languages.
• Proper ServiceNow ITSM Certification is required.
• Excellent problem-solving skills and the ability to think strategically.
• Strong leadership and team management abilities.
• Effective communication and collaboration skills.
• Ability to manage multiple projects and prioritize tasks effectively.
• Knowledge of Agile methodologies and practices.