Software Engineer

About Company :

They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

About Client:

Our client is a global digital solutions and technology consulting company headquartered in Mumbai, India. The company generates annual revenue of over $4.29 billion (₹35,517 crore), reflecting a 4.4% year-over-year growth in USD terms. It has a workforce of around 86,000 professionals operating in more than 40 countries and serves a global client base of over 700 organizations.

Our client operates across several major industry sectors, including Banking, Financial Services & Insurance (BFSI), Technology, Media & Telecommunications (TMT), Healthcare & Life Sciences, and Manufacturing & Consumer. In the past year, the company achieved a net profit of $553.4 million (₹4,584.6 crore), marking a 1.4% increase from the previous year. It also recorded a strong order inflow of $5.6 billion, up 15.7% year-over-year, highlighting growing demand across its service lines.

Key focus areas include Digital Transformation, Enterprise AI, Data & Analytics, and Product Engineering—reflecting its strategic commitment to driving innovation and value for clients across industries.

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Key responsibilities:

• Experience with ITSM, ITOM, or CSM modules in ServiceNow.
• Familiarity with scripting languages (JavaScript, Glide Script).
• Exposure to cloud platforms and enterprise integration patterns.
• Genesys Integration: Successfully integrated ServiceNow with the Genesys contact platform, enabling seamless communication between customer service operations and ITSM workflows.
• Virtual Agent Implementation: Deployed ServiceNow’s Virtual Agent and integrated it with an existing chatbot, enhancing user interaction and automating support responses.
• ServiceDesk Transformation: Led initiatives to revamp the ServiceDesk experience, improving usability, efficiency, and responsiveness.
• Catalog Item Development: Designed and configured ServiceNow catalog items tailored to business needs, streamlining service request processes.
• Process Automation: Identified automation opportunities and implemented workflows to reduce manual ticket handling and improve operational efficiency.
• Platform Innovation: Maintained up-to-date knowledge of ServiceNow advancements and trends to drive continuous improvement and innovation.
• System Assessments: Conducted evaluations of existing ServiceNow implementations, providing actionable recommendations for optimization.

Qualifications:

• Bachelors degree in engineering and related field.

Seniority Level

• Mid-Senior level

Industry

• IT Services and IT Consulting

Employment Type

• Contract

Job Functions

• Business Development
• Consulting