Software Engineer II Pega

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

A dynamic group of Pega Lead System Architects, Senior System Architects, and open-source engineers who are modernizing dispute and fraud processing at enterprise scale.
We design and build cloud-ready, event-driven Pega solutions that power critical customer experiences—leveraging advanced Pega frameworks like Smart Disputes, workflow automation, real-time integrations, and modern engineering practices to transform legacy capabilities. Our team is also actively exploring Pega GenAI capabilities to bring intelligent automation and next-generation decisioning into our platforms. If you’re a Pega SSA who enjoys solving complex technical challenges, working with innovative architectures, and experimenting with emerging GenAI features, you’ll thrive in our fast-paced, forward-thinking environment.

How will you make an impact in this role?

We are seeking a highly skilled and motivated Pega Engineer with 5–6+ years of hands-on experience in Pega PRPC. The ideal candidate will help us modernize and scale the Case Management Platform using the latest Pega Infinity and GenAI-powered capabilities. This role involves solving complex workflow problems, enhancing customer servicing journeys, and contributing to the strategic evolution of AMEX’s enterprise case management ecosystem. You should be able to:

• Build highly scalable, resilient, and intuitive case management workflows that directly impact the servicing experience of millions of American Express customers.

• Leverage Pega’s latest features, including Constellation UI, App Studio, and GenAI tools, to build modern, intelligent, and adaptive applications.

• Bring innovation by integrating AI-driven automation, decisioning models, and next-gen features that accelerate customer case resolution.

• Improve system performance, reduce manual efforts, and contribute to seamless customer journeys by automating high-volume operational processes.

• Collaborate with global teams — product, architecture, engineering, and operations — to deliver enterprise-grade solutions.

Key Responsibilities

• Develop and enhance enterprise applications using Pega PRPC, Pega Infinity, and case management frameworks.

• Design modern customer servicing journeys using App Studio, Constellation UI, and Pega GenAI capabilities.

• Create end-to-end workflow solutions integrating APIs, services, and front-end components.

• Lead solution design discussions and convert complex business requirements into sustainable Pega solutions.

• Conduct code reviews, troubleshoot issues, optimize performance, and ensure adherence to engineering standards.

• Integrate Pega applications with external systems using REST/SOAP APIs or messaging frameworks.

• Drive process automation, AI-assisted decisioning, and intelligent routing features.

• Work closely with architects and platform teams to ensure alignment with enterprise patterns and guardrails.

Minimum Qualifications

• Bachelor’s Degree in computer science, computer science engineering, or related experience required; advanced degree

• Ability to effectively communicate to internal and external business partners on architecture and solution design

• 5–6+ years of strong, hands-on experience in Pega PRPC application development.

• Experience with Pega case management, workflow automation, and customer servicing frameworks.

• Practical understanding of Pega rule types, data pages, flows, activities, UI rules, and integrations.

• Experience working with Pega Infinity, App Studio, Constellation UI, and DX API.

• Understanding of Pega GenAI features (e.g., AI-assisted development, decisioning, predictions).

• Strong debugging, performance tuning, and problem-solving skills.

• Experience in Agile development environments with tools such as JIRA or Rally.

• Excellent communication and collaboration skills.

Preferred Qualifications

• Exposure to or working knowledge of Java, JavaScript, or related backend/frontend technologies.

• Experience with cloud-native environments (Kubernetes, Docker, GCP/AWS).

• Knowledge of API integrations, event-driven architectures, and microservices.

• Familiarity with SQL, relational databases, and data modeling.

• Pega certifications such as:

  • CSA (Certified System Architect)

  • CSSA (Certified Senior System Architect)

  • CLSA (Certified Lead System Architect)

• Experience working in large-scale enterprise environments, preferably in financial services or regulated domains.

• Prior experience implementing AI/ML-driven decisioning within Pega is a strong advantage.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.