Soft Skills Trainer

Confidential

0 years

0 Lacs

pune maharashtra india

Posted:12 hours ago| Platform:

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Skills Required

training communication management collaboration leadership surveys reports content simulations service empathy effectiveness

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Conduct
soft skills training programs
(communication, email etiquette, customer handling, conflict resolution, time management, team collaboration, leadership essentials).
Deliver
new hire induction training
and refresher sessions tailored for BPO employees.
Assess training needs through surveys, performance reports, and manager feedback.
Develop
training content, role plays, simulations, and case studies
relevant to the BPO/customer service environment.
Coach and mentor employees to improve
customer interaction, empathy, and problem-solving
skills.
Evaluate training effectiveness through feedback, assessments, and on-the-job performance.
Collaborate with operations and HR teams to align training modules with business objectives.
Maintain training MIS and provide reports on participation and outcomes.

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