Soft Services - Assistant Manager

Roles and Responsibilities

• Manage soft services operations, including housekeeping, cafeteria management, administration, and facility operations.
• Daily inspection of premises for cleanliness and hygiene and take corrective actions as and when required
• Ensure that high quality of service is carried out promptly according to standards
• Maintain a high standard of hygiene, safety and cleanliness in accordance with client and statutory requirements
• Identify client needs and expectations and ensure client satisfaction
• Deal professionally with customer feedback
• Actively monitor and handle complaints
• Ensure completion of all relevant Company paperwork; maintain the accounting, systems and processes with legible, precise, accurate and timely completion.
• Assess weekly and monthly figures and maintain adequate controls to monitor budget performance
• Actively pursue and achieve budget targets and assist in budget compilation
• Ensure security and maintenance of premises, equipment and stock
• Formulate systems in line with client and ISS expectations
• Maintain and continuously improve the quality of service and standards
• Keep all wastage to a minimum and observe environmental practices where required
• Assist in recruitment, selection and induction of staff in accordance with company standards
• Effectively lead, develop and motivate the service team, monitor and solve personnel issues as they arise within the department
• Responsible for grooming, cleanliness, hygiene, uniforms and overall attitude of the staff
• Keep a strict control on the maintenance, property and other equipment provided by the client
• Ensure that employees under his control are adequately briefed and experienced for the job they are assigned and that they have received appropriate safety training
• Ensure incident highlight on time to the senior management as per set protocol by the organization
• Maintain the handover process and communicate the pending & follow ups task properly
• Good leadership and motivational skills to help retain staff at site level
• Site/Clint expectation downloaded educate to each team member and fulfill the requirement
• Necessary report and document provide on time to site/client
• Provide timely/approved uniforms to all eligible staff, from time to time, improving the presentation and overall image of our staff among customers external entities
• Planning for future development in line with strategic objectives
• Managing and leading change to ensure minimum disruption to core activities
• Ensuring the building meets health and safety requirements and that facilities comply with legislation
• Single point of contact for betterment and smooth operation

Qualifications:

• Graduate

• 5+ years of experience in facilities management (soft services)

• Excellent communication and interpersonal abilities

• Proven track record in facilities management.