Social Media Influencer

About the Role

We’re looking for an enthusiastic and strategic Influencer & Customer Delight Manager who can build strong relationships with influencers, elevate our brand presence, and ensure exceptional customer experience throughout their journey with Sun Shaper Energy.
This role requires creativity, strong communication skills, and a deep understanding of digital engagement and customer satisfaction.

Key ResponsibilitiesInfluencer Management

• Identify, evaluate, and onboard influencers across social media platforms (Instagram, YouTube, Facebook, etc.) relevant to the renewable energy industry.
• Develop influencer partnership strategies for brand awareness, lead generation, and customer education.
• Coordinate campaigns, negotiate deliverables, and ensure timely execution of influencer content.
• Track campaign performance, engagement metrics, and ROI.
• Build long-term relationships with key influencers and content creators.

Customer Delight & Engagement

• Ensure high-quality experience for customers from onboarding to post-installation.
• Act as the bridge between customers and internal teams to resolve concerns quickly.
• Implement customer retention, referral, and feedback programs.
• Conduct follow-up calls/messages to ensure seamless project updates and satisfaction.
• Monitor customer sentiment, reviews, and online feedback to improve experience.

Content & Branding Support

• Work closely with marketing to plan influencer-driven content calendars.
• Suggest creative ideas for online engagement, customer storytelling, and testimonials.
• Support in developing brand guidelines for influencer collaborations.

Analytics & Reporting

• Maintain influencer database, campaign trackers, and customer satisfaction reports.
• Prepare weekly/monthly dashboards for management.
• Use insights to optimise influencer strategies and customer engagement processes.

Required Skills & Qualifications

• Bachelor’s/Master’s degree in Marketing, Communications, PR, or related field.
• 1–3 years of experience in influencer marketing, customer success, or digital marketing.
• Strong communication, negotiation, and relationship-building skills.
• Creative mindset with understanding of social media trends.
• Ability to handle customer concerns professionally and empathetically.
• Comfortable working in a fast-paced, target-driven environment.
• Proficiency in Excel, CRM tools, and social media dashboards.

Preferred Skills

• Experience in the renewable energy, solar, or tech sector.
• Knowledge of community building and brand advocacy programs.
• Strong analytical thinking and problem-solving ability.

Why Join Us?

• Opportunity to shape the influencer and customer delight journey in a growing green-energy brand.
• Young, energetic team with a mission-driven culture.
• Performance-driven growth opportunities.

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Application Question(s):

• How soon can you join in days?
• What is your salary expectations?

Work Location: In person