SOC Lead I

5 - 7 years

5 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Role Proficiency:

Under Manager's supervision effectively lead a small unit / shift / sub-team / customer engagement within a large Shared Services team in the delivery of cyber security monitoring and triage activities for our global customers. This role is in the management stream and envisages growth in management rather than the technology space.

Outcomes:

  1. Under the supervision of the Manager effectively Lead a small SOC team (unit / shift / sub-team / small customer engagement)
  2. Under supervision of the manager responsible for delivery of SOC services by the team per SLA.
  3. Responsible for performance of activities by the team that have been defined by the manager from a contractual and regulatory perspective.
  4. Responsible for the quality of deliverables of the team
  5. Under supervision of manager ensure a well administered team / engagement.
  6. Under supervision of the manager responsible for customer communication and stakeholder management.
  7. Ensure team adherence to Information Security policies as defined by the company and customer.

Measures of Outcomes:

  1. Team adherence to SLA as agreed with the customer.
  2. Innovation Case Studies and value delivered to customer / Cyberproof.
  3. Productivity (Number of s and incidents addressed)
  4. Quality - percent of tickets that meet quality norms
  5. Adherence to process - Nil NC during audits
  6. Evidence of skill development including training and certification etc.

Outputs Expected:

Team Administration and Management:

  1. Under supervision of the manager
    ensure that a balanced team is available; providing defined services
  2. Responsible for administrative aspects like shift roster and attendance
    on-callrelated allowancesetc.


Delivery Management:

  1. Supervision of the shift period / team such that cyber security s from the SIEM and multiple sources are dealt with
    by the shift / teamwithin SLAs
  2. For the responsible team unit
    ensure delivery required quality standards.
  3. Under supervision of the manager
    define and implement new processes or changes to existing processes.
  4. Communicate and escalate per defined process.


Reporting:

  1. Generation of required reports
    management information and analytics.


Team Competence Management:

  1. Mentor junior team members whenever possible
  2. Identify training needs of the team. Under supervision of manager
    define and implement Training plans.


Continuous Improvement:

  1. Ensure activities like quality checks
    reviews etc are performed to ensure the team is performing with required standards.
  2. Under supervision of the manager
    set benchmarks for a high-performance organisation
  3. Make sure that audits go smoothly; responsible for closure of audit findings and performance improvement plans
  4. Ensure continuous improvement in the team in areas of delivery quality
    operational efficiencyinnovation and optimization etc.
  5. Ensure Continuous learning

Skill Examples:

  1. Proficiency in people and stake-holder management. Ability to manage and lead a smaller / less complex teams. Ability to inspire.
  2. Ability to interface with the customers and specialist teams on these topics.
  3. Proficient in operations / project management. Understanding of relevant frameworks in cyber security SOC IT Infrastructure etc. Exposure to ISMS Quality and BCP processes and frameworks.
  4. Excellent oral and written communication skills.
  5. Possess unimpeachable personal and professional integrity. Individuals will be required to submit to a background check.

Knowledge Examples:

  • 5+ Years overall experience in SOC / IT Infrastructure. A minimum of 2 years' experience delivering SOC services to external customers (preferably in global organizations).
    1. University Degree in Cyber Security (no back papers) / Bachelor's in Engineering or Science with training in cyber security
    2. Sound understanding of relevant tools related to SOC like SIEM EDR Ticket Management etc.
    3. Highly Proficient in Cybersecurity Incident Management process. Sound understanding of cyber security s and incidents. Intermediate understanding of enterprise IT Infrastructure including Networks Firewalls OS Databases Web Applications etc.
    4. Understanding of ISMS principles and guidelines. Relevant frameworks (e.g. ISO27001)
    5. Desirable - Training / Certification in relevant processes / frameworks related to operations / project / cyber security etc.

    Additional Comments:

    Zscaler Solution Design, Planning, and Implementation Configuration Optimizations Network design consulting for the Compass Markets Fortinet firewall support for the SCCM, AD, POC and upgrades Europe and NA team Zscaler ops support during the NA and EU working hours. Zscaler deployment on the Mobile and POS devices.


Required Skills

Zscaler,Network,sccm

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