SOC Analyst

Reports to:

Engagement Model:

• Ticket Analysis & Resolution: Review, investigate, and resolve security tickets raised through our client’s monitoring systems and service desk workflows.
• Alert Triage: Prioritise and categorise alerts based on severity, impact, and relevance to our client’s threat landscape.
• Incident Documentation: Maintain accurate and detailed records of investigations, actions taken, and resolution outcomes in our client’s ticketing system.
• Collaboration: Work closely with our client’s internal teams, including infrastructure, application, and compliance teams, to ensure coordinated incident handling.
• Playbook Execution: Follow and refine client-specific response playbooks and standard operating procedures (SOPs).
• Shift Handover: Ensure clear and complete handover documentation between shifts to maintain continuity of operations.
  

Required Skills & Qualifications

• 1–3 years of experience in a SOC or cybersecurity operations role.
• Familiarity with SIEM platforms (e.g., Microsoft Sentinel, LogRhythm), ticketing systems (e.g., ServiceNow, Xurrent), and endpoint protection tools (e.g., Microsoft Defender, SentinelOne).
• Experience supporting and resolving common SOC playbook scenarios (e.g., phishing emails, Windows/Linux malware, Microsoft 365/Entra ID account compromise)
• Strong analytical skills and attention to detail in reviewing logs, alerts, and incident data.
• Understanding of cybersecurity frameworks such as MITRE ATT&CK and NIST.
• Excellent written and verbal communication skills for documenting incidents and collaborating with stakeholders.
• Bachelor’s degree in Computer Science, Information Security, or a related field.
  

Preferred Certifications

• CompTIA Security+, CEH, or Microsoft SC-200.
• ITIL Foundation (for understanding ticketing and service workflows).
  

• Rotational shifts within a 16x5 schedule (Monday to Friday).
• After-hours and weekend on-call rotation
• Flexibility to support critical incidents outside standard hours when required.