SME - MIS

Job Title:

Subject Matter Expert (SME) – MIS | US Mortgage Domain

Job Summary:

SME – MIS

Key Responsibilities:

• Prepare and deliver

  daily, weekly, and monthly

  operational and performance reports across various US mortgage functions (Origination, Underwriting, Processing, Closing, Post-closing, etc.)
• Track and report on

  SLA adherence, productivity, and quality metrics

  for teams and clients
• Collaborate with Operations, Quality, and Client Services teams to

  collect, validate, and interpret process data

• Automate manual reports

  using Excel Macros, SQL, or dashboarding tools to improve turnaround time

• Analyze trends

  , highlight variances, and provide insights to improve efficiency and reduce errors
• Support client reporting requirements in line with

  US mortgage compliance and audit standards

• Ensure all reports meet

  confidentiality, accuracy, and timeliness standards

• Assist in preparing

  MIS decks and presentations

  for internal and client reviews

Key Skills & Tools Required:

• Strong proficiency in

  Advanced Excel

  (VLOOKUP, Pivot Tables, Macros, Power Query)
• Working knowledge of

  SQL

  for data querying and report generation
• Hands-on experience with

  Power BI

  ,

  Tableau

  , or other dashboarding tools (preferred)
• Familiarity with

  US mortgage processes

  and terminology (LOS, FHA, VA, FNMA, etc.)
• Excellent

  analytical, problem-solving, and communication skills

• Experience handling

  confidential borrower or loan data

• Ability to work in a

  high-pressure, fast-paced environment

Qualifications:

• Bachelor’s degree in

  Commerce, Computer Applications

  , or related field

• Minimum 4 years

  of MIS/Data Reporting experience, with

  at least 2 years in the US Mortgage domain

• Prior experience in a

  BPO/KPO or financial services organization

  handling US mortgage clients is

  mandatory

Additional Information:

• Candidates

  must be willing to work Night Shift

  (US business hours)
• Exposure to

  client interactions/reporting

  in a mortgage environment is a plus
• Work from Office (WFO) role –

  Chennai

  location

Application Details (Mandatory):

Please include the following information in your application:

• Total Years of Experience:

• Relevant Years of Experience in MIS (US Mortgage):

• Current CTC (₹):

• Expected CTC (₹):

• Notice Period (in days):

• Willingness to Work in Night Shifts (Yes/No):

• Willingness to Work from Office (Yes/No):

• Available to join Immediately (Yes/No):