Site Lead

Key Responsibilities:

• Build strong and lasting relationship with the with all stakeholders within the customer’s organization
• Ensure all customer issues and queries are attended to on priority with minimal escalations
• Establish relationship-based customer service delivery
• Work with the team to deliver top quartile results on customer experience and drive owner mindset for Business
• Studying the annual volume forecasts as developed by the demand planning team of the customer
• Creation of baseline spend (at overall and transport mode level) using the customer demand forecast and plan for additional capacity/RFQ in coordination with Customer team
• Ownership of the entire RFQ process from RFI to RFP to RFQ across transport modes.
• Performing regular (monthly, quarterly, annual) vendor evaluation based on set performance measures as aligned with the customer
• Partner with the customer purchase/procurement team to evaluate RFQ/tender/spot quote submissions, offers as well as negotiate on behalf of the customer incl. recommending service providers to customers based on performance, service level and cost
• Closure of RFQ process with each service provider through award of business processes such as service agreement signings & onboarding programs
• Ownership of the exception procurement approval process
• Work with overseas customer offices on shipment prioritization matrices as well as carrier allocation
• Collaborating with the customer, their plants as well as other 3PLs (CHAs, transport operators, carriers) to ensure seamless logistics planning
• Coordination of Exports processes across transport models - Ocean, Air, LCL - from cargo readiness & booking to BL release stage.

Team management:

• Identify and develop talent in team
• Lead by example for team members
• Monitor team KPIS and take corrective actions
• Proper delegation of work among team members
• Training for new team member
• Identify areas of revenue leakages
• Drive commercials and profits at customer level

Experience:

• SCM background with proper understanding of international supply chains
• Minimum 5 years of work Experience from operational roles in Logistic industry.