Showroom Manager

Job Summary

The Showroom Manager is responsible for driving the business performance of the retail store by managing sales, customer relationships, operations, and team development. This role ensures the store meets its revenue, profitability, and customer satisfaction goals while upholding the brand standards of Malabar Gold & Diamonds

Key Responsibilities

Sales & Business Development

• Achieve and exceed monthly and annual sales targets
• Promote gold purchase schemes and upsell across product categories
• Analyze sales data and implement strategies to improve performance
• Forecast footfall and plan resources accordingly

Customer Relationship Management

• Ensure exceptional customer service and satisfaction
• Address customer grievances promptly and professionally
• Understand customer buying behavior and preferences

Store Operations

• Oversee daily operations across sales, marketing, guest relations, and administration
• Ensure compliance with company policies and SOPs
• Maintain store ambience and visual merchandising standards

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Inventory & Stock Management

• Monitor stock levels and ensure timely replenishment
• Participate in product selection based on market trends
• Manage old gold purchases and ensure accurate stock tally
• Eliminate slow-moving or dead stock through strategic planning

Team Leadership & People Management

• Lead, train, and motivate the showroom team
• Conduct performance reviews and provide constructive feedback
• Identify high-potential employees and recommend development plans
• Foster a performance-driven and customer-centric culture

Job Type: Full-time

Pay: ₹500,000.00 - ₹1,000,000.00 per year

Benefits:

• Cell phone reimbursement
• Food provided
• Health insurance
• Life insurance
• Paid sick time
• Provident Fund

Work Location: In person