Services Professional

ADP

2 - 7 years

3 - 6 Lacs

hyderabad

Posted:-1 days ago| Platform:

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Skills Required

bpo procurement payroll equity ites outsourcing continuous improvement operations analytics auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Please see the JD below for 2 AM positions that we need in Tax Service Organization
The Assistant Manager will be responsible for daily metrics, process compliance, people, and client interactions in Tax , ADP
This positions primary responsibility is ensuring organizational effectiveness by providing leadership for teams supporting US Tax
Working with the management team, the position also contributes to the development and implementation of organizational strategies, policies and practices
This position will also interact with several leaders across India and US
Job Description Lead and implement ADP Core Values across the section and ensure commitment via strict adherence to the same
Accountable for daily operations and deliverables in Tax Service Organization Ability to lead, guide, coach, mentor and lead by examples to Operations Leaders and procurement specialists Serve as the second escalation point within the team and for Internal Clients & Suppliers
Work closely with the Quality Team to improve the efficiency, quality and Audit standards are met Lead , Motivate & develop team to meet & exceed deliverables Be Proactive in identifying potential issues/concerns or threats and implement controls to sustain operations Identify and execute plans to eliminate operational inefficiencies using continuous improvement techniques
Qualifications Mandatory Skill Sets/Experience Graduate or Post Graduate (MBA) Overall at least 10 yrs
of experience in BPO/ITES with at least 2 yrs in leadership position
Excellent Oral, written Communication Skills and Interpersonal Skills Proven skills in leading and coaching people Leadership Skills/ Problem Solving Skills Effective in leading and managing chang
Customer and client service orientation Experience in direct client facing processes Good Excel / Power Point / Word skills Good at Multitasking , prioritization, time management skills Ability to communicate both upward and downward with in organization as well as ability to communicate across the functions and organization
Excellent people manager, open to direction and + Collaborative work style and commitment to get the job done Flexible to work night shift US timings

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