ServiceNow Tester Senior Associate- Operate

**Job Description:** As a Senior Associate at PwC, you will work as part of a team of problem solvers, assisting in solving complex business issues from strategy to execution by utilizing Data, Analytics & Insights Skills. Your responsibilities at this management level include but are not limited to: - Use feedback and reflection to develop self-awareness, personal strengths, and address development areas. - Demonstrate critical thinking and the ability to bring order to unstructured problems. - Review work and that of others for quality, accuracy, and relevance. - Adhere to SLAs, experience in incident management, change management, and problem management. - Know how and when to use tools available for a given situation and can explain the reasons for this choice. - Seek and embrace opportunities which provide exposure to different situations, environments, and perspectives. - Use straightforward communication when influencing and connecting with others. - Uphold the firm's code of ethics and business conduct. - Work in a team environment that includes client interactions, workstream management, and cross-team collaboration. - Contribute to COE activities and participate in Escalation/Risk management. **Position Requirements:** **Required Skills:** - **Primary Skill**: ServiceNow ITSM, HRSD, ITOM, ITBM, CMDB, ATF, Javascript. - **Secondary Skill**: Reporting, Selenium, Java, Cucumber, Azure DevOps, Git. **Data Analyst Requirements:** - Should have a minimum of 5 years hands-on experience on ServiceNow Applications like GRC/IRM, ITSM, ITBM. - Must have a minimum of 5 years hands-on experience on ITIL, ITSM modules. - Should demonstrate a working understanding of ServiceNow ATF, Tricentis Tosca. - Ability to understand complex business and functional requirements. - Excellent analytical skills in analyzing user, functional, and technical requirements. - Ability to derive Test Scenarios from Business Requirements. - Proficient in Test Design and writing detailed test cases based on user scenarios. - Experience in analyzing test execution results and creating appropriate test metrics. - Familiarity with the defect management process. - Understanding of ServiceNow Test Management and Agile. - Knowledge of automation testing concepts and hands-on experience with ServiceNow ATF. - Ability to enhance automation scripts to build a regression suite. - Proficient in software testing techniques and strategies. - Understanding of Mobile Testing. - Familiarity with various Test Management and Defect Management tools. - Knowledge of quality assurance and software development processes and methodologies. **Nice to Have:** - Certifications in ServiceNow (CSA, ITIL, ATF), ISTQB Certification. **Soft Skills:** - Exceptional written and verbal communication skills. - Strong problem-solving skills with attention to detail. - Ability to work autonomously and collaborate effectively within diverse teams. - Proactive mindset focused on continuous improvement in quality assurance processes. **Additional Company Details:** At PwC, the focus lies on collaborating with clients to combine technology and human capabilities, creating simple yet powerful solutions. The Managed Services platform delivers scalable solutions grounded in deep industry experience, powered by talented professionals, and leveraging the latest in technology and process advancements. The objective is to provide effective and efficient outcomes, enabling clients to accelerate their priorities, optimize operations, and achieve sustained outcomes. Within the ServiceNow platform, the team provides support for various ServiceNow products, emphasizing quick issue resolution and automated solutions. The goal is to empower clients to navigate their application portfolio effectively while cost-effectively operating and protecting their solutions, allowing clients to focus on accelerating growth dynamically, efficiently, and cost-effectively.,