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ServiceNow-ServiceNow Architecture-Senior Manager

ServiceNow-ServiceNow Architecture-Senior Manager

6 - 10 years

15 - 20 Lacs

pune

Posted:2 weeks ago| Platform:

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Skills Required

servicenow itsm itom secops licensing lead operations sales enablement hrsd business development knowledge management system integrator performance review incident management practice development devops product development aws itil intermediate

Work Mode

Work from Office

Job Type

Full Time

Job Description

At EY, youll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Service Now Senior Manager
Education Level
High School Diploma/GED, Technical Diploma, Associates Degree/College Diploma, Non-Degree Program, Bachelors Degree, Masters Degree, Doctorate Degree, Higher Degree, Other Bachelors or Masters Job purpose
The incumbent should be able to lead a group in Service Now Practice and provide directions and strategies to growing the firms Service Now footprint managing large and complex Service Now implementation, product development and sales enablement. This is a global role and candidate should have experience in working with large global teams spread across multiple geographies Responsibilities, Qualifications, Certifications
Requirements (including experience, skills and additional qualifications)
Technical skills requirements

Lead sales and pre-sales work in Service Now, respond to client proposals, participate in orals and help growing Service Now business

Should have in-depth knowledge and understanding of Service Now Partner ecosystem, licensing model and platform management models.

Capable in designing and developing large solutions combining Service Now platform, automation and workflow capabilities for EY cusotmers

Lead offshore team in all the Service Now modules like ITSM, ITOM, ITBM, HRSD, Sec Ops. The role will spread across blueprint, design, configuration, build and roll out phase.

The role involves knowledge and experience of both functional and technical aspect for a successful implementation, working closely with various stakeholders like business, process leads and offshore team.

Propose and deliver projects as per the agreed objectives to EY customers and/or to internal EY stakeholders

Build strong internal relationships within the firm and with other services across the organization

Develop people through effectively supervising, coaching, and mentoring staff. Conduct performance reviews and contribute to performance feedback for staff

Contribute to people-related initiatives including recruiting, retaining and training.

Maintain an educational program to continually develop personal skills of all staff

Perform an appropriate role in business development in terms of pre sales and practice development. for example, pre sales, internal engagement and / or knowledge management

10 to 15 years of relevant experience, preferably from a top tier Global System Integrator

Additional skills requirements

At least two Service Now Implementation Certifications

ITIL Intermediate, COBIT and or TOGAF certifications

Agile and scrum master certifications

PMP certification

EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

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ServiceNow-ServiceNow Architecture-Senior Manager