ServiceNow Performance and reporting analyst INDIA Remote

We’re Hiring – ServiceNow Performance & Reporting Analyst

Location: India (Preferably Bangalore or Pune)

Experience: 4–6 years

Work Mode: Fully Remote

Key Responsibilities

• Reporting & Dashboard Creation: Design, develop, and maintain reports and dashboards within the ServiceNow platform, using tools such as standard reporting, Performance Analytics, and Platform Analytics.
• Data-Driven Insights: Analyze IT Service Management (ITSM) and other platform data to identify trends, patterns, and anomalies, providing actionable insights to improve service delivery and efficiency.
• KPI Management: Define, configure, and monitor Key Performance Indicators (KPIs) and metrics to measure the health and performance of IT services and business processes.
• Process Improvement: Collaborate with process owners and stakeholders to understand their reporting needs and translate them into effective, data-driven solutions that support continual service improvement.
• Data Integrity: Ensure the accuracy, consistency, and integrity of data used for reporting and performance analysis within ServiceNow.
• User Training & Support: Provide guidance and training to end-users on how to effectively use reports and dashboards, and assist with troubleshooting any reporting issues.
  

Required Skills & Qualifications

• Experience: Proven experience in a reporting or data analysis role, with a strong focus on the ServiceNow platform.
• Technical Proficiency:
• In-depth knowledge of ServiceNow's reporting and dashboarding capabilities.
• Hands-on experience with ServiceNow Performance Analytics is a must.
• Strong understanding of the ServiceNow data model, including tables, relationships, and data sources.
• Familiarity with ITSM modules (e.g., Incident, Problem, Change, and Service Request Management).
  

Analytical Skills

• Excellent analytical and problem-solving skills, with the ability to interpret complex data and present it clearly.
• Strong attention to detail and commitment to data accuracy.
  

Soft Skills

• Excellent communication and presentation skills, with the ability to convey technical findings to a non-technical audience.
• Strong collaboration skills and ability to work effectively with cross-functional teams